Whiskey Cake - San Antonio

Review summary

1. M

   Monica

   San Antonio

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent brunch this morning! This place never disappoints!!!
   

   Is this helpful?

   Report
2. J

   Jesus

   VIP

   Las Vegas

   8 reviews

   5.0

   8 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food was excellent! Jenny took the time to talk to us and give suggestions, and made the dining experience very special.
   

   Whiskey Cake - San AntonioResponded 1 day ago

   This is so awesome Jesus, thank you for the review. We look forward to seeing you very soon. -Carlos GM
   

   Is this helpful?

   Report
3. e

   eileen

   VIP

   San Antonio

   15 reviews

   4.0

   15 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   You changed the menu. Less variety to pick from. I selected the Spinach and Chicken salad, which I’ve had before but you have also changed. Now you made the chicken and the dressing spicy. Too spicy. This caused me to have heartburn. Just not our usual dinning experience. The drinks and service were good as usual. Might have to rethink future opportunities at what was a go-to restaurant.
   

   Whiskey Cake - San AntonioResponded 1 day ago

   Thanks for the review, Eileen! We're glad to hear that you've had a few of your favorite dishes again, but we're sorry to hear that the Chicken and Spicy Dressing combination didn't meet your expectations. We always aim to keep our menu variety up to date, and we appreciate your feedback on this. We're glad to hear that you enjoyed our drinks and service, and we hope to have the chance to impress you on your next visit. We look forward to welcoming you back to Whiskey Cake - San Antonio soon. p.s. New Menu coming in January, please reconsider Best, Carlos GM
   

   Is this helpful?

   Report
4. T

   Tori

   VIP

   San Antonio

   14 reviews

   5.0

   14 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous as always! We took family that had never been before and they loved it too!
   

   Whiskey Cake - San AntonioResponded 1 day ago

   Hi Tori, We're thrilled to hear that you and your family had a wonderful time at Whiskey Cake! It's always a pleasure to serve guests who enjoy our unique and flavorful dishes. We're glad that you introduced your family to our restaurant and they loved it. We look forward to welcoming you and your new friends back for another fabulous experience. Thank you for your kind words and high ratings. Best, The Management Team
   

   Is this helpful?

   Report
5. G

   Gretchen

   San Antonio

   9 reviews

   5.0

   9 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everyone in our group was delighted with their menu selection. Our waiter delivered OUTSTANDING service.
   

   Whiskey Cake - San AntonioResponded 2 days ago

   Thank you Gretchen, Devin is one of our best. We are so glad you received the best service and awesome meals.
   

   Is this helpful?

   Report
6. B

   Brynn

   San Antonio

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Whiskey Cake San Antonio: I don't know how the food is because we've been here for two hours, with a reservation, and still do not have our food. I even put in for a special occasion. For reference we were a table of 7. Waiter can't tell us what us is going on and was slightly rude when I asked. This place was highly recommended but we will not be coming back. This is ridiculous and we have seen tables all around us getting food way after we were seated. Manager Jennifer just come out and gave us attitude that we didn't order as soon as we sat down....because no one asked us to order. She also tried the excuse that they were short staffed. Though as mentioned above numerous people who were seated after us got their food in a timely manner. Update 30 mins later: our food came out. My steak was cold and did not come with the advertised mushrooms and Parmesan. Just cold, dry steak or any sauce for the fries. They did offer to comp our meals so I do appreciate that. Our waiter Bill was good, but unsure if he put our ticket in late, or if it was the kitchen.. . Some food came out, some did not. Some food was hot and fresh, others were cold like it had been sitting there for an hour. My boyfriend's pork chop came out warm but went cold within 2 minutes (heat lamp). My friend ordered a salad that never came. My other friend got a salad with not all the listed ingredients. 5 of us got our food but the other 2 had to wait 5-10 mins to get theirs. Dessert was good. Said it would not take long but it did. As stated they comped meal, sort of. I was still charged for some food. We expected to pay for alcohol, but I ended up paying over $150 for 2 people and terrible food and service.
   

   Whiskey Cake - San AntonioResponded 2 days ago

   Good Evening Brynn, My name is Carlos H., I am the General Manager at Whiskey Cake La Cantera. I wanted to reach out to you and apologize for kind of experience you had with us last night. I am deeply sorry for the service, timing, and food that is not in line with who we are or what we do here. We always try very hard to serve only the best foods, give the best service, and show you the experience you deserve. If you would please reach out to me or reply here, Id like to have the opportunity to give a new, better experience. My email is: Carlos.Hernandez@whiskey-cake.c0m
   

   Is this helpful?

   Report
7. R

   Rozalia

   San Antonio

   6 reviews

   5.0

   6 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love the food and the ambience. The drinks were amazing!
   

   Whiskey Cake - San AntonioResponded 5 days ago

   Hi Rozalia, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our food and ambiance at Whiskey Cake - San Antonio. It's great to know that our drinks also hit the mark for you! We strive to provide an exceptional experience for all our guests, and your kind words truly make our day. We can't wait to welcome you back soon for another amazing dining experience! Best wishes, The Management Team
   

   Is this helpful?

   Report
8. C

   Claudia

   Las Vegas

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Todo lo que comimos estuvo excelente. La calidad de la comida y el servicio fueron extraordinarios.
   

   Whiskey Cake - San AntonioResponded 5 days ago

   Gracias Claudia. Feliz Navidad! -Carlos GM
   

   Is this helpful?

   Report
9. G

   Gabriella

   Corpus Christi

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter ask if it was our first time and we said yes and he gave us the rundown of the restaurant. From the ambience to the garnishes on the table, it’s a must! Food 12/10 drinks 12/10
   

   Whiskey Cake - San AntonioResponded 5 days ago

   Happy Holidays and thank you for the fresh review. I wish I knew who your server was so I could reward him/her. See you soon. -Carlos GM
   

   Is this helpful?

   Report
10. M

    Melissa

    San Antonio

    3 reviews

    5.0

    3 reviews

    Dined on 21 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great customer service from our server Jaime. He is a master in his art. Food was fantastic.
    

    Whiskey Cake - San AntonioResponded 7 days ago

    What an amazing review. We need more people like you in our building. Thanks for your visit and review. Hope to see you soon. -Carlos GM
    

    Is this helpful?

    Report