True Food Kitchen - Newport

Review summary

1. J

   John

   Orange County

   2 reviews

   2.0

   2 reviews

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Very disappointing experience, which was surprising. We were seated by a nice guy, but after that all went downhill. No waiter or waitress came to help us for over 15 minutes. We had to ask. Then, there were like 4 others who came by to help, which was a fragmented mess. Worst - I ordered meatloaf sliders, with no indication of mushrooms. But - it was covered in them!! And the staff were not near as apologetic and accommodating as you’d expect. In fact, one of the 4 waitresses said if she was on point the whole time she would’ve let me know there were mushrooms. Like - take ownership and accountability for your restaurant! Even if you weren’t the one who took the order. So, we couldn’t eat the food due to mushroom allergies. Come on true food - mushrooms is one ingredient you really need to be transparent about. This should not be a surprise. Last - it’s Christmas / holiday time and the place had almost 0 ambiance. There were beyond minimal decorations, so it didn’t feel inviting, warm or interesting. Totally could have been a boring January. They are lucky the salad was decent. There are way too many other restaurants to go to in OC. We won’t be going back any time soon.
   

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2. D

   Debbie

   Orange County

   14 reviews

   3.0

   14 reviews

   Dined on 15 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   True food was mediocre. We had the dumpling which were good. The Mediterranean wrap and the buffalo chicken ranch salad which were okay.
   

   True Food Kitchen - NewportResponded 5 days ago

   Thank you for your feedback, Debbie. We apologize for your experience and would hope you would visit again so we can turn the experience into a great one!
   

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3. OT

   OpenTable Diner

   Los Angeles

   1 review

   3.0

   1 review

   Dined on 13 December 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   I recommended True Food Kitchen for a lunch with two other ladies. The food was delicious, the location convenient and our server was as attentive as the holiday customer traffic allowed. With that said, waiting almost an hour after placing our order to receive the simple food selection was a bit much. Although our server apologized (it is the season, after all), and the manager took time to deliver our food (with no apology), it was a let down after previous experiences.
   

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4. B

   Bridget

   VIP

   Orange County

   13 reviews

   1.0

   13 reviews

   Dined on 10 December 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   Usually the meals have been wonderful over the years but this time it was an epic fail. I had lunch with a girlfriend and the food was less than stellar. Had to send back the starter I had and then the pizza which was butternut squash came out with too much of the toppings and was cold. Hopefully next time they can make it a memorable and delicious lunch.
   

   True Food Kitchen - NewportResponded 5 days ago

   We apologize for the disappointing experience you had with your meal, Bridget. Thank you for your feedback, per our conversation we hope to provide you with delicious lunch on your next visit.
   

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5. K

   Kimberly

   New York City

   22 reviews

   5.0

   22 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great and fresh. Lots to choose from too. Service was very attentive and courteous .
   

   True Food Kitchen - NewportResponded on 10 December 2024

   Thank you for your wonderful review, Kimberly! We're thrilled to hear you enjoyed the fresh food and attentive service, and we look forward to your next visit!
   

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6. C

   Carla

   VIP

   Phoenix

   21 reviews

   4.0

   21 reviews

   Dined on 8 December 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Love this concept but wish the quality of the food was more consistent.
   

   True Food Kitchen - NewportResponded on 10 December 2024

   Thank you for your feedback, Carla. We're glad you love our concept and apologize for the inconsistency in food quality; we'll work on improving this aspect.
   

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7. S

   Scott

   VIP

   Orange County

   19 reviews

   2.0

   19 reviews

   Dined on 8 December 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   Food portion is quite small for the price. An order of blueberry pancake is only 2 thin slices. The air fried chicken is dry and hard. Eggs (both scrambled and fried) were not salted evenly, some portions were very salty and others were not. We liked the guacamole appetizer tho.
   

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8. S

   Scott

   VIP

   Orange County

   20 reviews

   5.0

   20 reviews

   Dined on 4 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The waiter was great. Sorry I don’t remember his name.
   

   True Food Kitchen - NewportResponded on 6 December 2024

   Thank you for your review, Scott! We're happy to hear you had a great experience with our waiter and hope to see you again soon.
   

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9. E

   Eric

   Orange County

   2 reviews

   3.0

   2 reviews

   Dined on 1 December 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 1

   The music was terrible and way too loud. Food was amazing but unfortunately ruined by the loud, pop /disco music. Dinner should be a much quieter ambiance and this was the opposite. We mentioned to the shift manager and he suggested we email corporate.
   

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10. A

    Allen

    VIP

    Orange County

    15 reviews

    5.0

    15 reviews

    Dined on 1 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Good, clean food, great service! Shawn was great! The fact that they split some of our meals, keeps us coming back as well.
    

    True Food Kitchen - NewportResponded on 2 December 2024

    Thank you for your wonderful review, Allen! We're happy to hear you enjoyed the clean food and great service from Shawn, and appreciate your note about meal splitting.
    

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