Tria

Review summary

1. T

   Tj

   Detroit

   2 reviews

   3.0

   2 reviews

   Dined on 28 November 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   Thanksgiving banquet was good - we will return next year but will dine at the 3pm seating not the 5pm setting as several items, including the cuts of turkey and cobbler/ice cream dessert was already limited and not replaced during the 5pm seating. Recommend they find a new pastry chef for next year as many of the cookies/cupcakes just plain stale.
   

   TriaResponded on 2 December 2024

   Dear TJ, Thank you for your feedback. We are happy to learn you enjoyed our Thanksgiving banquet but are disappointed you ran into some item shortages. Please know your comments will be shared with the appropriate team members to ensure improvements and corrective actions. Thank you for your patronage, and we look forward to seeing you back next year. John Lerchen General Manager
   

   Is this helpful?

   Report
2. D

   Deborah

   Detroit

   1 review

   5.0

   1 review

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed the Thanksgiving Buffet and the service was great.
   

   TriaResponded on 2 December 2024

   Dear Deborah, Thank you for taking the time to write a perfect review. We are honored to learn you enjoyed our Thanksgiving Buffet and wonderful service. Having you as a guest at TRIA was a pleasure, and we look forward to welcoming you back soon. John Lerchen General Manager
   

   Is this helpful?

   Report
3. j

   jeremy

   Detroit

   4 reviews

   4.0

   4 reviews

   Dined on 9 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Updated review: Food and service were good. Originally I had posted about an awkward incident that happened. Thankfully the manager reached out and took my complaint very seriously. After she investigated the issue it turned out to be a bit of a misunderstanding. Great response from management.
   

   TriaResponded on 13 November 2024

   Dear Jeremy, Thank you for your feedback. We're glad you enjoyed your meal, but we sincerely apologize for any disappointing interactions with our team. Rest assured, we will share your comments with our team to ensure we are going above and beyond for our diners going forward. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future. John Lerchen General Manager
   

   Is this helpful?

   Report
4. W

   Wojciech

   Detroit

   1 review

   5.0

   1 review

   Dined on 24 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The venue is located in a hotel so set your exceptions accordingly. Food is next level. Worth every penny!
   

   TriaResponded on 28 October 2024

   Thank you so much for taking the time to leave a review. We appreciate your feedback and are thrilled your experience with us went well. We hope that you come back soon! John Lerchen General Manager
   

   Is this helpful?

   Report
5. J

   Jill

   Detroit

   1 review

   2.0

   1 review

   Dined on 12 October 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   This was our wedding night dinner for my family. Paul, our server was adequate at best. He was not engaging or inviting and as the bride I was not impressed as we had the private room for the occasion. The salads were served in a small soup cup which was awkward and when I asked for additional butter for my filet mignon, I was served a cold scoop of butter in a small silver ramekin. We would have been better off with Mimi as our sever, she took great care of us at breakfast the following morning. Additionally, the dining chairs in the breakfast room are torn and tattered which is not an attractive look for an Autograph collection property. We will not return to this property when traveling to Detroit in the future. Please step up your game.
   

   TriaResponded on 15 October 2024

   Dear Jill, Thank you for allowing us to host your wedding night dinner and for letting us know about your experience. We are disappointed you had concerns with our service, and we apologize for any inconvenience. Our team will review your feedback and suggestions, correct any issues, and work to ensure we are adhering to the high standards our brand represents. It was a pleasure having you join us, and we hope you will allow us another opportunity to earn your trust by delivering an experience that will exceed your expectations. John Lerchen General Manager
   

   Is this helpful?

   Report
6. M

   Mark

   San Francisco

   6 reviews

   3.0

   6 reviews

   Dined on 9 October 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Everything took a long time, from being seated to ordering to food arriving to desert order being missed and taking even longer. Food quality was good, prices a little steep, expected better service at this price level.
   

   TriaResponded on 15 October 2024

   Dear Mark, Thank you for sharing your feedback. While we're glad you enjoyed the quality of our cuisine, we're disappointed to hear about the delays in service. We will review this with our team to improve efficiency, and we hope you'll consider dining with us again for a more seamless experience. John Lerchen General Manager
   

   Is this helpful?

   Report
7. D

   David

   New Orleans

   7 reviews

   4.0

   7 reviews

   Dined on 30 September 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent food and service. Very noisy on a Monday evening.
   

   TriaResponded on 2 October 2024

   Dear David, Thank you for taking the time to provide your feedback. While we are happy to hear you were pleased with our food and service we apologize for the disappointment you felt during your visit regarding the noise. It's our goal to provide a memorable experience at a great value and we appreciate you sharing your thoughts and look forward to serving you again. Come back soon! John Lerchen General Manager
   

   Is this helpful?

   Report
8. S

   Sherry

   Houston

   2 reviews

   5.0

   2 reviews

   Dined on 30 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Whitefish was amazing and the bananas foster was yummy! Service was awesome!
   

   TriaResponded on 2 October 2024

   Dear Sherry, Your kind words and perfect rating have made our day. Thank you for taking the time to provide your valuable feedback. It pleases us to know you enjoyed the whitefish and banana foster. We look forward to hosting you for another great meal. Come back soon! John Lerchen General Manager
   

   Is this helpful?

   Report
9. J

   James

   VIP

   Detroit

   68 reviews

   5.0

   68 reviews

   Dined on 13 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Tria continues to be our go-to restaurant when we need a great meal at a fair price. Wonderful service. Give this place a try.
   

   TriaResponded on 16 September 2024

   Dear James, TRIA is thrilled to be your go-to spot for a great meal! It’s fantastic to hear you enjoy our service and find value in what we offer. We look forward to serving you again soon! John Lerchen General Manager
   

   Is this helpful?

   Report
10. R

    Renee

    VIP

    Washington DC

    14 reviews

    5.0

    14 reviews

    Dined on 12 September 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We arrived after traveling and decided to eat at Tria. Our server was great, the atmosphere was very nice, and the food was delicious. We ate light—a salad and flatbread “pizza.” It was excellent. The staff was very welcoming and warm. The menu was on a tablet, and it included pictures and a very good description of the food.
    

    TriaResponded on 18 September 2024

    Dear Renee, We always enjoy hearing from our patrons. It's terrific that our friendly team members made an excellent impression on you, and it's great that you enjoyed our delicious food offerings. Thank you for your kind words, and we look forward to welcoming you back to TRIA in the future. John Lerchen General Manager
    

    Is this helpful?

    Report