The Rib Room at the Omni Royal Orleans

Review summary

1. L

   Lucien

   New Orleans

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 4

   Scallops was disappointing, advertising them in garlic and butter but came out in a sweet syrup. Very disappointing
   

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2. J

   Jodi

   New Orleans

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Made reservations like 6 weeks in advance on Open Table originally for 11:45 RR called and asked if we could change our reservation to 11:00. We arrived at 11:00 and the Maitre D forgot about us, so I had to remind them of our reservation to be seated. The crab claws were ice cold? The trout almandine was dry and NO SAUCE. We were never offered dessert or coffee?? What has happened to the Rib Room?
   

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3. D

   Darryl

   VIP

   Las Vegas

   11 reviews

   2.0

   11 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Not really impressed at all, reading all the reviews lately and have to agreed with the other guests. First you’re advertising about revelion menu but when we get there the server said not anymore,but why it still showing on the app, then our server was frustrated, looks like we have issues with communication and also the table next to us have same issues with him. Food was ok , not really spectacular and actually tasted so-so, my dishes were grilled hen and it’s still looked red , my friend has fish and it’s a bit fishy , the side dishes actually better than the main dishes . I been hearing about this place for a long time and finally would love to try it one time and made a decision to switched from the other restaurant last minute and I wish I shouldn’t do it. It’s a staffing issue for this places, the management should read all the reviews recently and see what they should be done.
   

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4. r

   rhonda

   New Orleans

   16 reviews

   3.0

   16 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We arrived early, ordered drinks at bar table, but they were never brought until 20 min later once we were seated for dining. The bar being a separate “business” does not work. The restaurant has no control, and the drink service was extremely slow during dinner too. Entrées were served without our sides. We asked about the sides, and were told they are coming. Waitress never checked and we had trouble getting her attention. Sides were never served!! Dinner consisted of fish only, no sides. Terrible, even for Christmas Eve…
   

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5. R

   Roderick

   VIP

   New Orleans

   43 reviews

   5.0

   43 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent as always!! Don’t miss the turtle soup.
   

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6. JA

   JosephA

   VIP

   New Orleans

   31 reviews

   2.0

   31 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   I’ve been going to the rib room for the past 30 years. Tonight’s experience causes me to never want to return. For $500 you would expect a really amazing experience. Instead our food was cold, bland, main course entrees coming out at different times from one another. The service was really bad. Glasses were dirty. Finally, I did hear from a manager which I appreciate but the offer to do something into the future wasn’t super genuine. I’m sad to see this as tonight was a special occasion. Time for new management or ownership. Only then will I return.
   

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7. N

   Nicole

   New Orleans

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   Bar service rude taking 20 minutes to get Christmas drink and a Corona… bar not busy at all… empty!!! Took 15 minutes for someone to come to our table once seated and another 50 minutes for food to come out. Drinks remained empty unless stopped someone, ANYONE, for refills!!! Will NOT be back!!!
   

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8. M

   Marcia

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing meal a the Rib Room and received EXCELLENT service from EVERYONE!!!!! There were a couple of glitches with our order but the staff went above and beyond to correct the issues. The prime rib was SUPERB!!!! Entire evening was WONDERFUL.
   

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9. D

   Domino

   New Orleans

   1 review

   3.0

   1 review

   Dined on 20 December 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food was okay but not spectacular. The service was rushed and unprofessional. Staff leaning over my partner’s plate to grab things while he was eating, tossing plates on the table and rushing away. Overall, not an enjoyable experience and one we will not be repeating
   

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10. D

    Dominick

    VIP

    New Orleans

    4 reviews

    2.0

    4 reviews

    Dined on 18 December 2024

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 5

    Short rib is usually very tender and tasty. Sauce was extremely salty. Rib was dry and tough, and did not even appear to be a short rib, but beef cut to appear the same. I don't think it was the case, but it was much less than I have become accustomed to enjoying at the Rib Room.
    

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