The Pembroke

Review summary

1. P

   Peter VIP

   London2 reviews

   1.0

   Dined on 7 February 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Emailed me 4 hours before booking that kitchen was shut down- no apologies
   

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2. J

   Jennifer

   Kent1 review

   1.0

   Dined on 27 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Good afternoon! Just letting you know our kitchen is closed until further notice Regards Team Pembroke I would say, this is so sad to read. We booked a table for three an received this email hours before we wanted to join dinner. Really sad!
   

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3. K

   Keely

   London1 review

   1.0

   Dined on 13 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   When we arrived at the oub and saud about our booking we was told the kitchen had closed a month ago. When booking was made I had to pay £30 holding fee I can say goodbye to that as there is no way of contacting anyone regarding a refund. I would seriously removed your availability to book on line at your restaurant
   

   The PembrokeResponded on 23 December 2024

   Hi Keely, Thank you for your feedback. Our apologies for the confusion however we do not advertise that we serve food as our kitchen is closed until further notice. When the kitchen reopens we will be advertising on our website. Kind Regards, The Pembroke Team
   

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4. P

   Paul

   London8 reviews

   1.0

   Dined on 18 August 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Took Friend out for the football and we always eat seomwhere before the game. Booked this (well in advance) as havent been there before and all seemed fine. A week before booking I got a message telling me that the booking was on during a football game (which I was well aware of) which I promptedly responded that we were all indeed Chelsea Fans and had ticket, so entry shouldnt be a problem. Twice more this same contact was made. Seems to be very interested in making sure we were home fans. Anyways, all was good until we turned up for out table and found that the kitchen was closed. Noone informed us and therefore it was too late to book anywhere else for lunch. What an absolete joke and wont be returning to somewhere with such poor thought and service
   

   The PembrokeResponded on 21 August 2024

   Hi Paul, Thank you for your feedback. Our sincere apology for not contacting you in advance about the kitchen being closed. We have found the issue with the gas that morning ourselves and we have arranged an emergency engineer to attend and managed to open the kitchen in the later afternoon. We have informed all patrons on arrival. Unfortunately due to health and safety we weren't able to open at the time of your booking. If you have been a regular attendee throughout of last year's season and Euro's you know that this is not our standard service. We wish you give us another try at the next game. Kind Regards, Team Pembroke
   

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5. L

   Lzksu

   New York City68 reviews

   5.0

   Dined on 16 March 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really enjoyed our meal and drinks. Friendly staff and enjoyable atmosphere with game on and cheers. Would def return
   

   The PembrokeResponded on 18 March 2024

   Hi Lzksu, Thank you for the positive feedback. We will pass all of your comments to the rest of the team. Regards, Team Pembroke
   

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6. DB

   DavidBPC

   London6 reviews

   3.0

   Dined on 10 March 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 1

   We have been going and enjoying sunday roast many times at The Pembroke before we had our 1st baby ( 6 months now ) and since. We never had an issue until we asked for a glass of Proseco which was offered last Sunday for Mother 'day ( my partner 1st mothr day and we were with our baby ). Per the attched picture ( from Pembroke own website ) we had to book to get one glass of prosecco, but the General Manager ( Zoe) said , the booking had to be made 24 hours before mother's day ( we did our booking on mothers day). Zoe said she was told verbally about the 24 hours and nothing in writing was put for her or the customer to show the 24 h restriction. We point out to the pembroke website and she said it should have been booked on the 2nd March?! I believe she confused the ( 2) for the 2 events in March with '2nd' march . Anyway Zoe ( general manager) refused serving one glass of prosecoo to a new mother , also a loyal customer. Even the 2 othes ladies working there ( after looking at our booking + the Pembrook website about mother day ) understood and seem embarrassed but said their manager was against it . Very sad and disapointing and apparently Zoe does not have a line manager , as she refused to give us any name on who to report the incident to.
   

   The PembrokeResponded on 18 March 2024

   Hi David, Thank you for your feedback. We take all comments onboard and we will make any adjustments needed as we wish to give our customers best experience possible. Regards, Team Pembroke.
   

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7. OT

   OpenTable Diner

   London1 review

   5.0

   Dined on 10 March 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good food. Friendly and welcoming service! Service also efficient
   

   The PembrokeResponded on 11 March 2024

   Hi, Thank you for letting us know about your positive experience. We hope to see you soon. Regards, Team Pembroke
   

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8. r

   rosie VIP

   Washington DC18 reviews

   5.0

   Dined on 1 March 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First night in London—fish and chips! Delicious! What a treat! Good portions! Savory and fried just right…thank you! Perfect welcome …great beers too!
   

   The PembrokeResponded on 3 March 2024

   Hi Rosie, Great to hear you enjoyed your visit to our pub. Hope to see you again soon! Team Pembroke
   

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9. BS

   BillyS

   London7 reviews

   4.0

   Dined on 25 February 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food was fabulous: friendly & prompt service and a very relaxed atmosphere.
   

   The PembrokeResponded on 3 March 2024

   Hi Billy, Lovely to read your comments about your experience. I'll make sure to pass them on to the rest of the team. Team Pembroke
   

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10. M

    Miriam

    Belgium2 reviews

    4.0

    Dined on 8 February 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 5

    Trivia was great!! Service was so so. You have to order your drinks and food at the bar, although no one tells you this upon arrival. Food was tasty. Pub quiz was worth the visit, otherwise unremarkable.
    

    The PembrokeResponded on 12 February 2024

    Hi Miriam, We are very grateful for the high rating and your comments. Regards, Team Pembroke
    

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