The Lobby

Review summary

1. A

   Anne VIP

   Chicago5 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Service was much slower and less attentive than usual.
   

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2. L

   Lila VIP

   Chicago12 reviews

   2.0

   Dined on 28 February 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 4

   The service was shockingly slow. Between us we had one salad and one club sandwich. We were there from 12:15 to 2:30. Our waiter went on a break and I guess they forgot about us. After a long time they brought our food. The fries were so cold, had to send it back and wait more. Finally our waiter showed up after his break and found out the delay. He gave us a nice dessert which was very nice. We had a few things to do that afternoon. Needless to say that we could not do all. Didappointed.
   

   The LobbyResponded 4 days ago

   Dear Lila, Please accept my sincere apologies for the delay and lapse in service that you experienced while dining at The Lobby. I would love to speak with you directly, should you be open to it. I will send you my contact information in a direct message. I look forward to connecting with you. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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3. C

   Catherine

   Chicago20 reviews

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and ambience of The Lobby makes dining there a pleasure. Our wait staff was excellent!!
   

   The LobbyResponded on 28 February 2025

   Dear Catherine, Thank you for sharing your kind review of The Lobby, including your compliments of our staff. We hope to welcome you back for another dining experience soon! Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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4. R

   Raj VIP

   London123 reviews

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Absolute perfection in the Aloo Chole breakfast. Perfectly spiced and well cooked. As an Indian I give this 5/5.
   

   The LobbyResponded on 28 February 2025

   Dear Raj, Thank you for sharing your wonderful review of Aloo Chole breakfast at The Lobby. We are delighted that you enjoyed the dish, and we hope to welcome you back for another meal soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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5. C

   Christina

   Chicago5 reviews

   5.0

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and food! Promptly seated. Food was phenomenal - tried the soup, tandoori chicken, salmon, and passion fruit mouse cake.
   

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   The LobbyResponded on 24 February 2025

   Dear Christina, Thank you for taking the time to share your review of The Lobby. We are delighted that you enjoyed the cuisine as well as the service provided by our staff. We hope to welcome you back for another dining experience soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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6. T

   Teresa

   Chicago5 reviews

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Appreciated that the environment was quiet enough to be able to hear my own conversation. Dessert presentation was outstanding. Great service. Would definitely come here again.
   

   The LobbyResponded on 24 February 2025

   Dear Teresa, Thank you for sharing your kind review of The Lobby. We are pleased to read that you enjoyed your dining experience, including the environment, dessert, and service. We hope to have the pleasure of serving you again soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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7. A

   Angel VIP

   Houston8 reviews

   5.0

   Dined on 9 February 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Truly enjoyed breakfast especially the pancakes! Freshly squeezed juice is offered. Very beautiful restaurant!
   

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   The LobbyResponded on 11 February 2025

   Dear Angel, We are delighted to read that you enjoyed breakfast at The Lobby. Thank you for sharing your review. We hope to welcome you back for another meal soon. Warm regards, Sara Sbai Food & Beverage Operations Manager
   

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8. C

   Chris VIP

   Chicago30 reviews

   5.0

   Dined on 5 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An elegant experience, even for a weekday lunch. The ambience, service and food quality are all first class. Portions are large as to be sometimes sharable.
   

   The LobbyResponded on 10 February 2025

   Dear Chris, Thank you for sharing your review of The Lobby. We are pleased that you enjoyed your dining experience, including the ambience, service, and food. We hope to welcome you back for another meal soon. Warm regards, Sara Sbai Food and Beverage Operations Manager
   

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9. K

   Kate VIP

   Chicago9 reviews

   5.0

   Dined on 3 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Lobby is unfailingly peaceful, gracious, and satisfying.
   

   The LobbyResponded on 11 February 2025

   Dear Kate, Thank you for sharing your kind review of The Lobby. We are pleased that you enjoyed your dining experience, and we hope to welcome you back again soon. Warm regards, Sara Sbai Food & Beverage Operations Manager
   

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10. OT

    OpenTable Diner VIP

    New Orleans2 reviews

    5.0

    Dined on 2 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food is great but the service is even better. They are so on top of it and make everything such an incredible experience. The room is stunning. People always just think of this as afternoon tea but the full menu is great.
    

    The LobbyResponded on 3 February 2025

    Dear OpenTable Diner, Thank you for sharing your kind review of The Lobby and our staff. We appreciate your feedback, and we hope to welcome you back for another dining experience soon. Warm regards, Sara Sbai Food & Beverage Operations Manager
    

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