The Lobby - Pinnacle Hotel at the Pier

Review summary

1. D

   Diane

   Vancouver

   3 reviews

   4.0

   3 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 2

   We went for the Sunday night special- Prime Rib dinner with Yorkshire puddings. The beef was really quite tough and it shouldn't be for a prime rib. Perhaps they're just not buying quality meat; or, meat that has not been property aged. The vegetables were delicious - grilled to perfection and the garlic mashed potatoes were very tasty. The demi-glaze was delicious. Service was great, but music too loud.
   

   The Lobby - Pinnacle Hotel at the PierResponded 4 days ago

   To Diane, Thank you for sharing your feedback regarding your recent dining experience. I apologize that the Prime Rib served did not meet expectations. Please reach out to restaurant management so we can assist with the matter, as your feedback is greatly appreciated. Best Regards, Lobby Restaurant Team
   

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2. K

   Kelvin

   Vancouver

   6 reviews

   4.0

   6 reviews

   Dined on 11 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   I have been here many times, this last time, the Prime Rib was outstanding as usual, the service was excellent, and the word is out, it was full.
   

   The Lobby - Pinnacle Hotel at the PierResponded on 12 November 2024

   Thank you for the wonderful review!
   

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3. J

   Joy

   Vancouver

   10 reviews

   3.0

   10 reviews

   Dined on 10 November 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 1

   We haven't been to The Lobby at The Pinnacle Hotel for several years. We found that the noise level was too high and intrusive for pleasant dining. When we couldn't hear each other across a table for 4 people, we decided to cross this restaurant off our list. However, this was a special brunch (birthday), and the guest of honour suggested The Pinnacle, so I made a reservation and we met there. The restaurant and hotel lobby were decorated for Christmas, with lighted trees and baubles and looked very festive. Our table was a banquette on one side and chairs on the other. I chose a chair, but it was too low for me, I should have moved to the other side, my chin was practically on the table! We were a family party of 6. The server was slow in taking our orders, but the food arrived quickly and was appetizing and plentiful. I appreciate that two hours parking in the hotel parkade is paid for by The Pinnacle. I would suggest that management really consider changing some of the furniture or wall coverings to absorb the sounds of guests talking, and turn down the background (but actually foreground) "music" to a level where guests can hear each other talk. One thing I have never understood is why the restaurant is located on the ground floor of the hotel, when the top floor would have a great view of Vancouver. Instead, you see the inside of the restaurant, or people walking by outside and that grey building right in front, hardly a pleasant outlook for diners.
   

   The Lobby - Pinnacle Hotel at the PierResponded on 14 November 2024

   Dear Joy, Thank you for your review. We’re happy to hear you found the food served during your recent dining experience to be appetizing and plentiful. Thank you for your feedback regarding the atmosphere of the restaurant as well as it’s furnishings. We are continually taking steps to improve ambience of the location, including recent improvements to our sound system, along with changes to the décor and furniture when possible. I am glad to hear you enjoyed the Christmas decorations for the festive season. Please let us know the next time you plan to dine with us, along with your seating preferences, and we’ll ensure the optimal table and location are provided. We hope to see you again. Lobby Restaurant Team
   

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4. K

   Kelvin

   Vancouver

   6 reviews

   4.0

   6 reviews

   Dined on 28 October 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   We went for the Prime Rib on Sunday, and it was outstanding, done perfectly, and lovely presentation. There was a loud group in the bar section that thought they were only people there.
   

   The Lobby - Pinnacle Hotel at the PierResponded on 30 October 2024

   Thank you for joining us for Prime Rib Sunday! We're delighted to hear you enjoyed the perfectly prepared dish and presentation. We apologize for the noise from the bar section and appreciate your understanding. We look forward to welcoming you back soon for another great meal in a more peaceful setting!
   

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5. D

   Debbie

   Vancouver

   8 reviews

   3.0

   8 reviews

   Dined on 27 October 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   We've eaten at the lobby many times. We had a lovely server but a couple of things bothered us. First of all there was a very LOUD GROUP of people in the bar right next to the dining rm The laughter, the noise was horrible and awful. We mentioned it to our server who claimed nothing can be done, but I thought perhaps the manager might have gone over and spoken to them. It think it was someone's b day? but the loudness was deafening. We could hardly hear one another nor the server when she came over. Then it was a special night (anniversary) and we ordered our food mine arrived and then my hubs. My was fairly warm but my husb's cold! So they took it away so I ate on my own to speak as the server came over to say they are redoing your dinner ! So then my hubs redo dinner came and he ate on his own! There were apologies from the server( not managment!) and we did appreciate the comp glass of Prosecco afterwards but it put a damper on the evening I must say. Other than these couple of incidents the food is always good and very plentiful but it will be awhile before we return!
   

   The Lobby - Pinnacle Hotel at the PierResponded on 30 October 2024

   Thank you for sharing your experience with us, and we sincerely apologize for the disruptions to your special evening. We’re glad to hear your server was attentive, but we understand how frustrating the noise and the issues with your meals were, especially on such an important occasion. We should have handled the situation with more attentiveness, and your feedback will help us make improvements. We hope you'll give us the chance to provide a much smoother experience in the future. Thank you again for bringing this to our attention.
   

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6. R

   Rose

   Vancouver

   28 reviews

   vip
   5.0

   28 reviews

   Dined on 22 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Every time we have dinner at The Lobby, we are impressed with the quality of the food both in presentation and taste. We often choose the deluxe date night menu and find it to be excellent value. The beef carpaccio is delicate and a wonderful beginning to a sumptuous meal. The pork chop is moist, flavourful and substantial. The salmon is nicely charred and complemented with an array of crisp and delicious vegetables. The Cabernet which accompanied the meal was perfect.
   

   The Lobby - Pinnacle Hotel at the PierResponded on 30 October 2024

   Thank you so much for your fantastic review! We’re delighted to hear that you consistently enjoy the quality and presentation of our food, especially from the date night menu. We also appreciate your feedback on the ambiance, and we’ll keep working to make it even better. We can’t wait to welcome you back for another wonderful dining experience!
   

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7. L

   Lisa

   Vancouver

   10 reviews

   5.0

   10 reviews

   Dined on 20 October 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The Lobby is our favourite brunch/lunch place to meet friends. It is easy to make a reservation in advance and you are allowed a generous amount of time to stay at the table. It was very quiet that day and we spent two hours enjoying the food and visiting with our friends. Usually everything is 5 stars but service this time was slow and things were forgotten and we had to ask for them (i.e. tea, spoon for stirring latte, toast accompanying two meals). It wasn't particularly busy so it isn't clear what the issue with service. The server offered a 10% discount on each bill which was appreciated. This does remain a favourite place so we will be returning and know that our next visit will likely be 5 stars all around.
   

   The Lobby - Pinnacle Hotel at the PierResponded on 30 October 2024

   Thank you for your thoughtful review! We’re glad to hear that you enjoy The Lobby as a brunch spot with friends. We strive to provide excellent service, so we appreciate your feedback about the delays during your visit. We’re happy our server could offer a discount, and we look forward to welcoming you back soon for a perfect 5-star experience!
   

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8. E

   Elaine

   Vancouver

   2 reviews

   2.0

   2 reviews

   Dined on 14 October 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   Sadly our experience was not great! The Salmon Bisque was barely luke warm and we had to send it back. Three of us had the halibut which was dry with no flavour. We have dined at The Lobby before and this is the first time we have been disappointed. Our server was fantastic - friendly, warm, patient and efficient.
   

   The Lobby - Pinnacle Hotel at the PierResponded on 21 October 2024

   Dear Elaine, Thank you for your review of your recent visit to The Lobby Restaurant for Thanksgiving. We are happy to hear the service from our team was fantastic, but sorry that the food ordered did not meet expectations and were not served at the correct temperature. These concerns have been shared with our culinary leadership team to make corrective steps to ensure they do not happen again. We will reach out to you directly, as we’d like to invite you back to try us again soon. Best Regards, Lobby Restaurant Management
   

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9. B

   Beatrice

   Vancouver

   19 reviews

   vip
   5.0

   19 reviews

   Dined on 13 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great venue , super friendly staff and delicious food
   

   The Lobby - Pinnacle Hotel at the PierResponded on 15 October 2024

   Thank you for the wonderful review!
   

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10. M

    Margaret

    Vancouver

    25 reviews

    5.0

    25 reviews

    Dined on 10 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Great grilled cheese soup combo. Excellent service!
    

    The Lobby - Pinnacle Hotel at the PierResponded on 15 October 2024

    Thank you for the lovely review!
    

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