Sugar Factory - Rosemont

Review summary

1. R

   Rose

   Chicago

   7 reviews

   5.0

   7 reviews

   Dined today

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our family had a blast! Atmosphere is so fun, food was good and it was a great place to celebrate our New Yeats Eve.
   

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2. D

   David

   VIP

   Chicago

   7 reviews

   3.0

   7 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Can’t say it was awesome. Drinks were very pricey $20/ea +. Food was average at best and confused. It can’t decide if it’s a place for burgers, Mexican, salads, or something else. Pick a lane or two. Huge and impressive dessert menu as you would expect. Definitely go there for for dessert… not for dinner or drinks.
   

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3. I

   Itzel

   Orlando

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was great, food came out quickly, we celebrated a birthday and will definitely come back!
   

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4. J

   Jose

   Orlando

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Bring your appetite and save room for a lovely cocktail and dessert. If you can’t find parking on the street, the restaurant will validate your parking ticket and parking is still free. There is a 20% service charge added to your tab. Don’t let that discourage you from having a nice time at the Sugar Factory. Jordan, Francisco and Adrian provided excellent service.
   

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5. S

   Sarah

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very enjoyable! Will definitely return in the next few months
   

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6. J

   Jennifer

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined on 24 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service. Drinks and food outstanding!! I would highly recommend.
   

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7. L

   Lady Soniya

   Chicago

   1 review

   2.0

   1 review

   Dined on 23 December 2024

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 1

   I gave the ambiance 2 stars. The decorations were amazing, however, during our dining, several police officers came into the restaurant. They walked to the back dining area several times and did not say a word to anyone. It was very unsettling. The restaurant charges a 20% service fee, regardless of your party size. I am not sure what this is for. It sucks because I'm sure many diners consider this and it results in the servers seeing smaller tips than at other restaurants. Lasty, when i reserved our table, I requested that some of the staff sing happy birthday to my niece. While dining, we observed 3 variations of happy birthday celebrations. The 1st one, at the table next to us, the servers brought out a nice sized dessert with sparklers and several servers sang happy birthday. At our table, our waiter asked if we were celebrating anything, even thought I requested it beforehand) and we advised that it was my niece's birthday. So he and only him sang happy birthday. The 3rd celebration was epic. They dimmed the lights. Then strobe lights and a spotlight was used and over the sound system, the restaurant played a different version of the happy birthday song and at least 8 to 10 employees came out to sing and celebrate. My issue with this was, we requested the happy birthday song but our waiter was not made aware of this. Also, we were not given that option for the different levels of happy birthday celebrations. Finally, the food was really good and had good flavor. Would I go back, probably not for a birthday celebration, but could be convinced for the right setting. The police showing up really put a damper on the evening, but I can't hold The Sugar Factory responsible for that.
   

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8. P

   Paulina

   Chicago

   7 reviews

   3.0

   7 reviews

   Dined on 22 December 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 2

   We were waiting 50 min for table ! Food was ok but nothing special overall overpriced !
   

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9. L

   LaShon

   Chicago

   1 review

   5.0

   1 review

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed everything! The service was wonderful, we received our drinks and food in a timely manner. We were check on several times. The drinks are amazing, it was worth every dime! The ambience is very Festival.
   

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10. R

    Rabi

    Chicago

    2 reviews

    3.0

    2 reviews

    Dined on 9 December 2024

    1. Overall 3
    2. Food 5
    3. Service 5
    4. Ambience 4

    Had reservations for 430 and didn’t get seated until 450 and they were short staff during the holidays which didn’t make any sense. The host/bartender was not very friendly was not very welcoming and kept on reiterating if our entire group was there and I informed her three times that our entire group was there.
    

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