Stella San Jac

Review summary

1. X

   Xavier

   Houston1 review

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   Service and vibes were good shrimp and grit and avocado toast bad. I spend 103 for some very very average food
   

   Stella San JacResponded 1 day ago

   Thank you for your feedback! We're glad to hear you enjoyed the service and ambience. We're sorry to hear that the shrimp and grits and avocado toast didn't meet your expectations. Your comments are valuable, and we’ll take them into consideration as we continue to improve. We hope you’ll give us another chance in the future!
   

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2. OT

   OpenTable Diner

   Unspecified1 review

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Bad service. Couldn’t get to open a Bottle of wine correctly (they are not prepared to serve good wine). Couldn’t serve wine ate the same time of the food. We order it first, but they just managed to serve the wine after we finished the Mai’s course. Had to order all the beverages two times. Very slow. And even we we asked for the manager, she was reactive receiving the negative feedback. Justifying they are not used to service wine (why them they sell it??). Very bad service and experience. Not going back
   

   Stella San JacResponded 3 days ago

   We're truly sorry to hear about your disappointing experience. It’s clear we didn’t meet your expectations, and we sincerely apologize for the issues you faced. We strive to provide excellent service, and it sounds like we missed the mark during your visit. Your feedback is important, and we’ll be sure to pass it along to our management team to ensure we address these concerns. I hope you’ll consider giving us another chance in the future to improve your experience.
   

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3. B

   Brad VIP

   Washington DC3 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Good food. Great server. The fried avocado salad was perfect
   

   Stella San JacResponded 1 day ago

   Thank you so much for your kind words and for giving us a perfect rating! We're thrilled to hear that you enjoyed our fried avocado salad. We always strive to provide our guests with the best food and service, so your feedback is much appreciated. We look forward to serving you again soon.
   

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4. T

   Tim VIP

   Austin4 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great. Our server Logan was outstanding. We ask for him everytime.
   

   Stella San JacResponded 3 days ago

   Thank you for the great review! We're so glad you enjoyed the food and that Logan made such a positive impact on your experience. We’ll be sure to pass along your compliments to him. We look forward to welcoming you back!
   

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5. S

   Susie

   Denver7 reviews

   3.0

   Dined on 6 March 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   It was OK. Don’t eat meat and looked at the menu before we went and there were plenty of options. Got there and they had a different menu for the week. Bummer. Not much choice.
   

   Stella San JacResponded 3 days ago

   We appreciate your feedback and are sorry to hear that our menu did not meet your expectations. We strive to cater to all dietary preferences and preferences can vary. We're sorry for any confusion regarding the menu. We hope you'll give us another chance to impress you with our offerings. Thank you for your review, it helps us to improve. We look forward to serving you again.
   

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6. A

   Amanda VIP

   Greater Boston8 reviews

   2.0

   Dined on 5 March 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Unfortunately the experience this time around was disappointing. Because of SXSW they only had offerings from the brunch menu which had fewer options. Not what you would expect on a Wednesday for lunch. The service was very slow. We ended up getting breakfast items because the other food was not appealing or very healthy. We waited an hour for eggs and breakfast tacos. We then had to hustle to eat because we ran out of time. This time was a big miss. I won’t be coming back.
   

   Stella San JacResponded on 6 March 2025

   Hello Amanda, We're truly sorry to hear about your disappointing experience at Stella San Jac during SXSW. We understand that waiting can be frustrating, especially when you're hungry. We apologize for the slow service and the lack of variety on our menu. We also regret to hear that you found our breakfast items not appealing. Your feedback is invaluable and we'll certainly use it to improve our offerings and service. We hope you'll give us another chance in the future. Best, Stella San Jac Management Team.
   

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7. OT

   OpenTable Diner

   Las Vegas2 reviews

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Near perfect! great vibe, great food. Exceptional, informative & friendly service from Jillian - highly recommend / great brunch 👍
   

   Stella San JacResponded on 6 March 2025

   Thank you for the wonderful review! We're so glad you enjoyed the vibe, food, and had a great experience with Jillian. We'll be sure to pass along your kind words to her! We appreciate your recommendation and can’t wait to welcome you back for another fantastic brunch!
   

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8. OT

   OpenTable Diner

   San Antonio1 review

   5.0

   Dined on 28 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Logan was cool, and it was a birthday and the staff brought comp French toast which was amazing. Loved the biscuits!
   

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   Stella San JacResponded on 6 March 2025

   Thanks so much for the great review! We're so happy Logan made your birthday special, and we’re glad you enjoyed the French toast and biscuits. We hope to celebrate many more birthdays with you in the future!
   

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9. K

   Karen VIP

   Indiana6 reviews

   5.0

   Dined on 25 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great dinner. 9 of us all on separate checks and our server handled it like a pro. The food was amazing. We are all still talking about it today. Those biscuits will change your life.
   

   Stella San JacResponded on 26 February 2025

   Thanks for visiting us, Karen! We're thrilled to hear that you and your group had a great dinner at Stella San Jac. It's wonderful to know that our biscuits have made such a lasting impression on you. We're delighted that you enjoyed the food and found Roland's service to be excellent. We strive to provide our guests with memorable experiences and your kind words are a testament to our efforts. We look forward to welcoming you all back soon!
   

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10. D

    Danilo

    Austin1 review

    2.0

    Dined on 22 February 2025

    1. Overall 2
    2. Food 1
    3. Service 2
    4. Ambience 3

    We arrived early to get a quick dinner before a show at the Moody Center. It was not busy and we expected to be able to get in and out relatively quickly. The initial greeting and service were fine but then we didn't get any help and had to go to the bar for our drink order. After the appetizer and a second round of drinks we got our food and the order was incorrect. They subbed out the fish we ordered without telling us it just wasn't that good. Was suppose to be herd crusted halibut and they subbed sea bass and it had more of an herb sauce and not a crust. The fall salad we ordered came out with only the greens and some apples (apples are not part of the salad). We got a one of the runners attention and he apologized and took it back to fix. What was returned to us looked like they just threw some vegetables on top without much mind to presentation. The squash was still missing from the dish and the walnuts were not candied like described in the menu. Overall, it was just a poor experience and the food was simply not good. It was not busy to were there could have a been a good reason for all the mistakes. They just dropped the ball on this one. We heard other people mention the food being good on the way out but just not our experience this time. Probably would not return with so many other good restaurants downtown.
    

    Stella San JacResponded on 26 February 2025

    Thank you for sharing your feedback. We’re truly sorry to hear about your experience, especially since this was your first time dining with us. We always strive to provide excellent service and high-quality dishes, and it seems like we missed the mark during your visit. We apologize for the confusion with your order and the issues with the salad and the substitution. This is not the standard we aim for, and we’ll be addressing these concerns with the team to ensure this doesn’t happen again. We appreciate your kind words about the ambiance, and we hope you’ll consider giving us another chance in the future to make it right.
    

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