Steak & Lobster Heathrow

Review summary

1. K

   Kayleigh

   London3 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Had a really nice time, me and my partner came for dinner for my birthday. Service was great, all staff members we interacted with were professional, kind and welcoming. Food was good! Steak cooked well (medium), chips and lemon salad was great. But we wasn’t a fan of the heritage salad. Lychee martini was fabulous. Only point I would like to say is that we booked for 8pm and there was young children running around. I understand it’s a part of a hotel & I also have young children that I left at home. But the staff should maybe sit large groups/children in an area away from intimate diners.
   

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2. C

   Carl

   Yorkshire1 review

   2.0

   Dined on 3 March 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Set menu, not as advertised online. No steak as advertised. 2 starters, 2 mains 2 deserts only. Steak phili sub (Steak, more grissle and not a lot of that ) desserts awful. Not recommended at all. Then sat us next to kitchen doors. Poor poor poor.
   

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3. H

   Holly

   London1 review

   5.0

   Dined on 8 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I can’t tell you enough how amazing it is to eat at this restaurant inside the hotel (we like to stay for a night when we are child free every few months) we would highly recommend!
   

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4. I

   Ian

   London3 reviews

   3.0

   Dined on 26 January 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Very difficult to book, as kept saying no times available. Then booked through trusted open table and no problem. Lots of staff, very few customers, had Surf and turf, for 2, 1 drink each and a coffee, £165.00 but a long way short of the price tag. Food came out so quick, there was no way the steak rested. As such, was still bleeding. Not good for medium well. Server did not come back to ask how our food was. Lobster was stone cold. Plus considering the price tag, the main pincer was missing off one half of the lobster. Been here before on many occasions, this one was not memorable.
   

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5. N

   Noozi

   London1 review

   1.0

   Dined on 9 January 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   I’ve been a regular at Steak & Lobster ( Heathrow) for quite some time, but my recent visit left me disappointed. Unfortunately, it seems the standard has slipped. The chairs were visibly stained, which gave the dining area an unkempt feeling, and didn’t reflect the usual attention to detail I’ve come to expect. The food, once a highlight of the experience, was also subpar. I ordered a medium/well-done steak, but it came out rare to medium at best, which wasn’t what I requested. The lobster, which I’ve enjoyed in the past, was lackluster this time—barely any meat to be found, and it didn't have the rich, satisfying flavor I remembered. I’ve always enjoyed coming here, but it’s clear that something’s changed. I hope this is just a temporary setback, but for now, I’m not sure I’ll be returning anytime soon.
   

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6. B

   Bintou Muriel

   London1 review

   3.0

   Dined on 14 December 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   J’ai demandé que mon steak soit bien cuit et ma demande n’a pas du tout été respectée.
   

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7. S

   Sylwia

   London1 review

   5.0

   Dined on 11 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Es war nicht das erste Mal dass ich bei diesen Restaurant gegessen habe. Jedes Mal sehr zufrieden! Das Essen, die Ambiente und die Bedienung speziell die liebe Reina und Alicia! Vielen lieben Dank!
   

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8. G

   Glenn

   London1 review

   5.0

   Dined on 9 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Second time eating here. Steaks are just SUPERB and the fries very tasty too. Not the cheapest but worth the money in my opinion.
   

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9. S

   S

   London1 review

   5.0

   Dined on 30 November 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Lovely setting...food was tasty hot and timely. Drinks maybe a little overpriced. Other than this a lovely experience.
   

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10. J

    Jeremy

    London7 reviews

    3.0

    Dined on 18 November 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 4

    Beautiful restaurant and the service was excellent. However, when spending £40 on an (average) ribeye steak and £50 on a (below average) steak and lobster (surf & turf)… it’s concerning and disappointing when dishes arrive literally 5 minutes after ordering and arrive lukewarm. It’s quite obvious they were cooked for someone else and were sitting around for some time. When you’re going to charge those kinds of prices then there is no room for error. Needs to be better.
    

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