Seasons 52 - Naples

Review summary

1. J

   Jane

   Naples

   18 reviews

   vip
   4.0

   18 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   I like sitting on the bar area because it’s cozier and quieter than the main dining room.
   

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2. m

   michelle

   Philadelphia

   60 reviews

   vip
   1.0

   60 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 4

   Way too crowded- about 50 people waiting for long times for their tables. We had to wait for 30 minutes for our reservation for an outside table. Restaurant ran out of butternut squash soup, mashed sweet potatoes ( on the Thanksgiving menu). We had to wait another 40 minutes for our order. Our waitress was stressed & not always pleasant. Will not ever return on a holiday
   

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3. A

   Andrew

   Naples

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Reservation for 6pm, seated at 7pm. Never again on Thanksgiving.
   

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4. D

   Dexter

   Naples

   123 reviews

   vip
   4.0

   123 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was excellent, the service was very good. The problem was that Seasons 52 overbooked for the Thanksgiving meal. All reservations were running at least an HOUR past the reservation time. That’s unacceptable. I go to Seasons 52 on a regular basis basis and will continue to do that. I will never book a Thanksgiving reservation there again.
   

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5. F

   FELICIA

   Naples

   21 reviews

   vip
   1.0

   21 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 1

   We were seated an hour later than our reservations. I get it that it was Thanksgiving but management needs to figure this out…..we had older members in our party (over 80) that were standing outside for an hour…..unacceptable!! This was our second year booking and we might have to reconsider our reservations for next year………terrible experience!
   

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6. G

   Gary

   Naples

   6 reviews

   4.0

   6 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Reservation was for 4:45 didn’t get seated until 5:30. Food was not as high quality as it was the last 4 years on thanksgiving.
   

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7. A

   Angela

   Cleveland

   11 reviews

   vip
   3.0

   11 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   We arrived on Thanksgiving for our 4:15 reservation and there were lots of people standing and waiting in the front of the restaurant. When we checked in, we were given a pager and told there would be a 30 minute wait for a table. It was packed and people just kept coming in and being told there was a 30 minute wait. After 45 minutes we inquired if we were getting close to being seated and were told it would be shortly. The service was slow, but we could see that everyone was working very hard and quickly to serve everyone. They were clearly overbooked and we will never return on Thanksgiving again. On a positive note, the food was delicious, as always.
   

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8. C

   Christine

   Naples

   17 reviews

   vip
   4.0

   17 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   My 5th time for Thanksgiving and the 1st time have had to wait over an hour! Just too packed! Food still fabulous and service and value . wonderful! One of my favorite places!
   

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9. D

   Dawn

   Naples

   21 reviews

   vip
   3.0

   21 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   It was total chaos. Arrived at 305p for my 315p reservation. There were so many people standing around it was hard for me to get in the restaurant. Was told by others they were very behind in reservations. Checked in and hostess apologized saying would be 25-30 minutes. It was 55 min when the beeper went off. The bar was crazy and people were hovering and practically jumping in seats when people got up. We were lucky to get seats at the bar and had our food when the beeper buzzed. The Thanksgiving meal was very good and plentiful. The butter fish was also excellent. Service at the bar was good. Will think twice about going on a holiday as Easter was the same. They need a better system on holidays.
   

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10. R

    Reid

    Naples

    51 reviews

    vip
    2.0

    51 reviews

    Dined 2 days ago

    1. Overall 2
    2. Food 4
    3. Service 4
    4. Ambience 4

    We dined on Thanksgiving day. I will start with the food service and all interactions with the staff were great. With that said there were numerous issues. We had a 3:15 reservation and were told we would be seated 15- 30 minutes late. It was actually a full hour late. I ordered a bottle of Chablis that was served at room temperature. That is on me as I should have sent it. I kept it and eventually got it to temp in the ice bucket. It should have never been presented like this. While enjoying our soup squash and lobster bisque (both very good) our main meal was attempted to be served. This is supposed to be fine dining. Courses are to be paced. I know the restaurant was slammed but that is no excuse for rushed service. When my main meal was served there were no yams as was advertised. Apparently you ran out?? I was not told this they were just omitted from the plate. I had to ask to be told there were none. All in all a very unsatisfying experience. A restaurant of your caliber needs to be better than this. We have dined here before and enjoyed the experience. I’m not sure we will be back.
    

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