Ruth's Chris Steak House - Harrah's Cherokee Casino & Hotel

Review summary

1. A

   Angelo

   VIP

   Key West

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   We live in Miami Florida dined at Ruth Chris on a number of occasions in Miami, we have enjoyed the experience most of the time, however our experience at your Cherokee NC location was one we would like to forget. The restaurant itself was a mess many tables needing busing trash on the floor including used cloth napkins. The restaurant was out of many items including Bread, certain cuts of steaks, sea bass, and chicken. Our waiter was excellent - doing the best he could under the circumstances. My opinion this is an example of poor management, lack of dedication to their job and customers.
   

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2. K

   Kent

   VIP

   Charleston

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 5
   4. Ambience 5

   I had a 6:15 reservation. We were seated on time. We were informed they were out of bread. When ordering, I ordered filet and lobster tail, was told they were out of lobster tails. No problem, I changed my order. After waiting 55 minutes, food was served. The food was good but just a bad overall experience.
   

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3. M

   Michael

   Charlotte

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service and food were exceptional. Despite being busy ambiance was good
   

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4. J

   Josephine

   Charlotte

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The best steak dinner I’ve had in a very long time.
   

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5. T

   Tom

   E. Tennessee

   5 reviews

   3.0

   5 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   Steaks always great as usual. Creamed spinach was runny and not as flavorful as I’m used to. NO TANQUERAY!… Your Gin options tasted bad. Tonic water flat. Server took wife’s salad before she was finished w/o asking. We were talking and next thing she knew was her salad was 15 feet away!
   

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6. A

   ANN

   Western NC

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious. Service was outstanding. Candace was our waitress. She was very polite, attentive and always at the table asking us if we needed anything.
   

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7. B

   Blanche

   Cincinnati

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I have never had such a HORRIBLE dining experience!
   

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8. K

   Kayla

   Jacksonville

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The worst experience. I understand it’s a holiday weekend they were busy and I totally understand. You can only get in with a reservation. So I made one it was for 8:30pm. We didn’t get seated until 8:45. We got seated and the server never came to us until 9pm. Which I didn’t realize that they closed at 9pm. At 9:05pm a server came to the table and told us that they were out of a lot of item on the menu. Which was filet, Caesar salad, and more. The server told us if we ordered that we wouldn’t get our food for 45 minutes. We decided to get up and leave and let the host that this experience was the worst. I think they should let people know what food they are out of before getting seated because at 9:10pm there were still people waiting to be sat. This was the worst experience ever. Not to mention, We even tried to get into this restaurant three nights. There were three people working the host and one girl was completely rude to the point one of the other hostess told her she needs to be a little bit more nicer. My husband and I have dined at multiple Ruth Chris and never experienced this. I don’t know if we will ever go back.
   

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9. H

   Howard

   VIP

   E. Tennessee

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great food. Would like to see the fingerling potatoes come back at some point. We miss those.
   

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10. J

    James

    Atlanta Metro

    1 review

    1.0

    1 review

    Dined 2 days ago

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 2

    Steaks arrived cold and not cooked as ordered. Had to be recooked 3 times. It was over an hour before we had edible food. Had hoped to have our celebration dinner but was overall very disappointed. We won’t be returning.
    

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