Ruth's Chris Steak House - Ann Arbor

Review summary

1. s

   stacy

   Chicago

   10 reviews

   vip
   5.0

   10 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service. Special thanks for the wonderful dessert for my dad’s birthday. It was delicious and of a generous size.
   

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2. C

   Candace

   Detroit

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The steaks were phenomenal. Service was excellent. Will definitely be back.
   

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3. R

   Robin

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 4

   I’ve been there several times and the food is usually very very good. The only issue I had was it took them four times to get my steak right. Other than that definitely will be going back.
   

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4. V

   Vic

   Central Coast

   1 review

   5.0

   1 review

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Great restaurant. Expensive but you get what you pay for Nicest restaurant in Ann Arbor, MI. Sound system was too loud in our area. Gorgeous bar. Steaks and lobster tail were perfect. Will come again on special occasions.
   

   Ruth's Chris Steak House - Ann ArborResponded 7 days ago

   Thanks for the feedback, Vic! We're thrilled to hear that you enjoyed your experience at Ruth's Chris Steak House Ann Arbor. We're sorry to hear that the noise level in our area affected your dining experience. We appreciate your comments on the quality of our steaks and lobster tail. We're always striving to improve and your feedback is invaluable to us. We can't wait to serve you again!
   

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5. J

   Joyce

   Detroit

   99 reviews

   vip
   5.0

   99 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our favorites were fabulous-NY steak grilled to perfection medium rare with the most delicious rub, the tastiest Au gratin potatoes and perfectly seasoned Chilean Seabass. The waiter made some wonderful suggestions that we will contemplate Angie next time. Birthday within 3 days and your entree is discounted by your age. We both took advantage of 76% off with free dessert!
   

   Ruth's Chris Steak House - Ann ArborResponded 7 days ago

   Thanks for visiting us, Joyce! We're thrilled to hear that you enjoyed our NY steak grilled to perfection medium rare, Au gratin potatoes, and the Chilean Seabass. It's wonderful to know that our suggestions, especially the discounted birthday and 76% off, helped make your visit extra special. We appreciate your feedback and look forward to welcoming you back at Ruth's Chris Steak House Ann Arbor soon!
   

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6. B

   Barry

   Detroit

   1 review

   4.0

   1 review

   Dined on 17 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Service was fine, but I would say our server was overwhelmed and to me it indicated things were short staffed. Took a long time for water, etc. She was great, but tending too many tables.
   

   Ruth's Chris Steak House - Ann ArborResponded 7 days ago

   Hey Barry, thank you for taking the time to share your experience at Ruth's Chris Steak House Ann Arbor. We're glad to hear that you enjoyed our food and found it to be good value. We're sorry to hear that our service seemed slow during your visit. We understand how important timely service is, and we're committed to ensuring we have enough staff to provide prompt and attentive service. We appreciate your feedback and will use it to improve our service. We hope to see you again soon!
   

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7. J

   John

   Detroit

   12 reviews

   vip
   4.0

   12 reviews

   Dined on 16 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Usually Ruth’s Chris is superb. Tonight just good. Waiter: distracted, maybe overworked by short staffing; Ambient temperature: too cold in upstairs dining room. Steak: excellent as always.
   

   Ruth's Chris Steak House - Ann ArborResponded 7 days ago

   Hello John, thank you for taking the time to review Ruth's Chris Steak House Ann Arbor. We're glad to hear that you enjoyed our steak and found it excellent as always. We apologize for the temperature issue in the upstairs dining room and the service you experienced. We'll certainly address this with our team, as we continually work to improve our guest experience. We appreciate your understanding and look forward to serving you again soon!
   

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8. R

   Rasel

   Chicago

   3 reviews

   3.0

   3 reviews

   Dined on 16 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   I’m leaving private notes for the restaurant and not interested in public notes.
   

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9. T

   Theresa

   Detroit

   1 review

   5.0

   1 review

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was nice. The food was good. The ambiance was nice. The service was great!
   

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10. S

    Sausha

    Chicago

    1 review

    3.0

    1 review

    Dined on 14 November 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3

    The Moet Chandon Tastemakers dinner was $310 plus tax and automatic 22% gratuity added for a total of $397 for two people. This is way too much to pay for the very average experience. Let’s start with the grouped seating, which significantly impacts your experience because your only option is to sit with at least 4 or more strangers for $397. The Moet Chandon Rep did not present anything which is a main part of the Tastemakers’ dinners. In fact, she only introduced herself and made sure to remark that she did not like [projecting] public speaking anymore. The glasses of Moet were advertised as full drinks and we were being served half full glasses. The serving size of the first three courses, should not’ve been labeled as courses at all. They were one bite size, literally and the fried cod ball was very salty. The filet and dessert were the only dishes that were a regular serving size but the sides for the filet were set on the table for the entire group of six strangers or more to share. Oh, and let me not forget that the Ratatouille had a stone in it , YES A STONE, that I almost broke my tooth on. The general manager came over to apologize and later had one of the waiters bring me a complimentary order of sweet potato casserole for me almost needing dental repair work. Every Tastemakers dinner does a raffle during the dinner with pretty decent prices usually, like a gift card or a personalized vendor memorabilia. The two prizes given away were wine glasses with Moet heat-adhered to the glass like something a friend makes you and some sunglasses packaged in plastic like the 3-D glasses you get at the movies. They weren’t even champagne flutes. Finally, the menu says the dessert is served with tea or coffee but not tonight, unless you asked. The service was decent but not to the tune of $70 tip per two persons. All in all the experience gets a 4 out of 10 and I seriously doubt I’ll attend another Tastemakers dinner at the Ruth Chris- Ann Arbor, Mi location.
    

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    Ruth's Chris Steak House - Ann ArborResponded 7 days ago

    Hi Sausha, thank you for sharing your detailed feedback about the Moët & Chandon Tastemakers dinner. We deeply regret that the event did not meet your expectations and apologize for the issues you encountered, including the menu presentation and overall experience. We understand you’ve already been in contact with our General Manager, Keith, and we appreciate the opportunity to address your concerns. Your input is invaluable as we work to improve future events, and we hope you’ll consider giving us another chance in the future.
    

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