Daybreak at the Sheraton Kauai Coconut Beach Resort

Review summary

1. P

   Patty

   Phoenix2 reviews

   1.0

   Dined on 26 December 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 2

   It was Christmas brunch. Buffet was sparse and very unattractive. The food was not good though the servers were lovely. I would never go back
   

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2. R

   Randall

   Hawaii50 reviews

   2.0

   Dined on 29 November 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   Truly an abysmally substandard experience for a special occasion (Thanksgiving) dinner buffet. There were no fish options; 2 real meat entrees; a smattering of uninspired, deli market sides; and 4 sad desserts. For $85 per person. We were shocked. No a la carte food offering either. Service was casual, nothing special. The many empty tables spoke volumes. Do yourself an enormous favor, and steer clear—Far away from this sorry excuse of a restaurant. We will never return.
   

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   1 person found this helpful

3. B

   Brenda

   Hawaii2 reviews

   5.0

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   2nd time having our Thanksgiving dinner here. Excellent food. Great property on Kauai.
   

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4. M

   Michelle

   San Francisco3 reviews

   5.0

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   From the moment Art our waiter greeted us, we felt very comfortable. The food was excellent. Great lay out and the sportsmen’s of food was great. The nature Thanksgiving dinner and experience was superb. Please give a shout out to Art as he is #1!
   

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5. M

   Miranda

   Hawaii1 review

   5.0

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My son really enjoyed the shaveice station by the pool 🍧
   

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6. V

   Val

   Hawaii2 reviews

   4.0

   Dined on 28 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   great buffet but like last year, not too impressed with the desserts
   

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7. TC

   TomC

   Hawaii1 review

   3.0

   Dined on 18 February 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Not even I mimosa, Bloody Mary or glass of champagne ? Didn’t see crepes, as advertised. Resort was pleasant but the brunch was alittle bit of a disappointment . Eggs Benedict and pancakes tasted like they were left over from their breakfast service(yolks were hard and pancake chewy).
   

   Daybreak at the Sheraton Kauai Coconut Beach ResortResponded on 20 February 2024

   Aloha TomC, We want to express our gratitude for your time in providing us with your rating and feedback. Please be assured that we thoroughly review and share each survey with both our ownership and our dedicated team. Your feedback is invaluable to us, and we take it seriously as an opportunity for improvement. We are committed to learning from this experience and making the necessary adjustments for the future. We sincerely hope to have the opportunity to welcome you back and provide you with a significantly enhanced dining experience, with the aim of achieving a 5-star rating from you. Mahalo
   

   1 person found this helpful

8. OT

   OpenTable Diner

   Greater Boston1 review

   1.0

   Dined on 25 December 2023

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   Very disappointing!!! This was an expensive meal with a lot of empty buffet trays and serving dishes. A lot of the food was never restocked. The food that was left wasn’t fresh. The prime rib was so raw the server had difficulty slicing it.
   

   Daybreak at the Sheraton Kauai Coconut Beach ResortResponded on 27 December 2023

   Aloha Anonymous, We sincerely appreciate your valuable feedback and the time you took to provide your rating. Please know that we thoroughly review each survey, sharing the insights with both our ownership and our dedicated team. We regret to learn that we fell short of meeting your expectations of our Christmas Buffet. Your input will serve as a valuable learning opportunity for our team, and we are committed to using it to enhance our services. Our aspiration is to have the pleasure of welcoming you back in the future, where we aim to deliver an elevated dining experience and the opportunity to earn a well-deserved 5-star rating from you. Mahalo
   

   1 person found this helpful

9. NF

   NicholasF

   Philadelphia1 review

   1.0

   Dined on 25 December 2023

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Terrible. Sad, tired buffet. Slow staff. Rude. I watched the two chefs manhandle equipment and I roll an extension cord from the ground, the go back to preparing crepes in the same black kite. Gloves, touching food and kitchen tools that clearly cross contaminated everything. When I asked them to change their gloves they were clearly annoyed. They never replaced any of the Kinect’s, spatulas or cutting boards. They didn’t obtain clean food for the bins if berrys, cream, chocolate, etc that they were gleefully scooping their dirty gloves into. The managers were too busy ti speak. I left my number. I was never called. I was ignored and minimized when attempting to call multiple times after, never being given a staff member to formally protest the gross and unsanitary practices. What a joke.
   

   Daybreak at the Sheraton Kauai Coconut Beach ResortResponded on 27 December 2023

   Aloha NicholasF, We sincerely appreciate your feedback and the time you took to provide your rating. Please know that we thoroughly review each survey, sharing the insights with our management team. We regret to learn about your disappointing Christmas Buffet experience. Your input will serve as a valuable learning opportunity for our team. Your experience fell far below what we aim to provide in terms of service and quality, and for that we apologize. Mahalo
   

   1 person found this helpful

10. LH

    LukeH

    Hawaii1 review

    5.0

    Dined on 25 December 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Thank you to all that worked on Xmas! The food was great! Love the Benedict. That Lilikoi dessert was bomb! You guys did a great job!
    

    Daybreak at the Sheraton Kauai Coconut Beach ResortResponded on 27 December 2023

    Aloha Luke H, Thank you sincerely for taking the time to rate our establishment. We're thrilled to hear that you had a delightful experience at our Christmas Buffet in Daybreak Restaurant. Your positive feedback means a lot to us. We're eagerly looking forward to the chance to welcome you back soon. Your continued patronage is incredibly important to us. Happy New Year! Warm regards and Mahalo!
    

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