- Support
- Take reservations
- Market your restaurant
- Run smoother shifts
- Sell events & experiences
- Take reservations
- Market your restaurant
- Run smoother shifts
- Sell events & experiences
REPUTATION MANAGEMENT FOR RESTAURANTS
Reputation matters—control yours
Put your best foot forward with restaurant reputation management tools that let you control each and every guest’s experience.
REPUTATION MANAGEMENT FOR RESTAURANTS
Reputation matters— control yours
Put your best foot forward with reputation management tools that let you control each and every guest’s experience.
Aggregate and manage reviews
No more hunting down guest feedback—collect and manage all your reviews in one place with our restaurant feedback system.
Aggregate reviews
Gain full visibility and ease of management by aggregating all your reviews from key sources like Google and Facebook
Respond to reviews
Make your guests feel heard by directly responding to Google, Facebook, and OpenTable reviews, as well as your own custom surveys
Manage guest feedback
Uncover new opportunities with benchmark, keyword, and sentiment reporting analysis of guest feedback
Get actionable, relevant feedback
Connect with diners about their experience at your restaurant and send surveys to hear from guests, first-hand.
Get actionable, relevant feedback
Connect with diners about their experience at your restaurant and send surveys to hear from guests, first-hand.
Diner feedback
Tap into branded post-dining surveys to get direct diner feedback
Custom surveys
Customise surveys to get specific feedback and confirm areas of opportunity
Negative feedback alerts
Get notified of negative feedback as soon as possible so you can can take steps to rectify
Analyse insights and uncover new opportunities
Streamline reputation management for restaurants. Take action on insights that tell you how you’re doing, so you can optimise your business.
Benchmark analysis
Compare your reviews to regional averages and industry leaders with benchmark analysis
Keyword analysis
Search and identify all reviews that include specific terms of interest with keyword analysis
Sentiment analysis
Convert feedback into ratings with sentiment analysis in key categories like food, service, and value
Learn more about restaurant reputation management
Craft a stellar reputation with our restaurant reputation management tools, putting you in control of every guest’s experience. Dive into our related blog posts for expert tips on leveraging a restaurant feedback system to enhance your restaurant’s online presence and success.
Hospitality
9 steps to better restaurant reputation management
A restaurant’s reputation can take on a life of its own online. Here’s how to expertly manage your restaurant’s reputation so it works for you, not against you.
Operations
How to improve customer experience in a restaurant in 10 steps
Find out how to improve service in a restaurant with simple strategies, Learn how to welcome a guest in a restaurant and how to keep them coming back.
Hospitality
How to gain customers from bad restaurant reviews
You pour your heart and soul into your business, work long hours and do your best to keep your customers…
Tell us about your restaurant business
By clicking Get a demo you agree to our Privacy Policy.
You also agree to receive marketing communications from OpenTable about news, events, promotions and monthly newsletters. You can unsubscribe from OpenTable emails at any time.This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Let’s do this
SolutionsWhy OpenTableFeaturesOpenTable is part of Booking Holdings Inc., the world leader in online travel & related services.
