Restaurant Direct Messaging System

Communicate one-on-one with guests before they step into your restaurant.

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Reach guests wherever they are with direct messaging

Communicate one-on-one with guests before they step into your restaurant.

Explore plans

Contact sales

Stay in touch with guests on-the-go

Build stronger connections that keep guests coming back with our customer messaging platform

Build connections

Direct message guests before and after their visit to confirm preferences, prepare for a special occasion, and more.

Plan better shifts

Increase diner engagement and quickly confirm bookings so you can make sure shifts run like clockwork.

Help reduce no-shows

Ensure guests show up by sending customisable reservation reminders via text at times you choose.

Restaurants see 2X faster diner responses* with Premium Communications,** on average, than standard direct messaging alone.

*On average, restaurants with Premium Communications recorded responses from diners nearly 2X faster in 2024 than those with standard direct messaging.
**Included with Pro (exclusions apply); $19/mo for Core

One easy place for all of your messages

Prepare for shifts, track cancellations, and prevent no-shows

One easy place for all of your messages

Prepare for shifts, track cancellations, and prevent no-shows

Dedicated inbox

Centrally manage all messages with a dedicated inbox and clear notifications so you can always connect directly with guests, even during times when a phone call isn’t possible

Stay connected

Manage from anywhere, with access to Direct Messaging on Web and iPad, so your front and back of house teams can stay connected with guests.

Message statuses

Keep your team organized with message statuses to differentiate between new, in progress, or complete conversations.

Learn more about restaurant direct messaging

Make meaningful connections with your guests using OpenTable’s Restaurant direct messaging system. Explore our related blog posts for expert insights on optimising restaurant-to-guest messaging and elevating your customer engagement strategy.

Operations

Now serving: Direct messaging, a simpler way to talk to guests

OpenTable constantly innovates to respond to restaurant needs. Here’s a look behind the scenes about how we built our direct messaging feature to help restaurants.

Hospitality

How to improve the guest experience with restaurant technology

Learn about the tech tools restaurants can use to provide highly personalized hospitality for a guest experience that leads to regulars and ravings fans.

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