RA Sushi Bar Restaurant - Tustin, CA

Review summary

1. S

   Shawn

   Orange County2 reviews

   3.0

   Dined on 16 October 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   the restaurant’s design was impressive and had a great atmosphere, the overall experience fell short. The drink I had left me with a headache that lasted all night and into the next day, which makes me think the tequila used was not the best quality. Unfortunately, the food didn’t fare much better—my wife ended up with a stomach ache that lasted through the night. The place has potential, but the quality of both the drinks and food needs improvement.
   

   RA Sushi Bar Restaurant - Tustin, CAResponded on 17 October 2024

   Dear Shawn! Thanks for the feedback. We're glad to hear that you enjoyed the atmosphere and our design at RA Sushi Bar Restaurant - Tustin. We're sorry to hear that your experience with the drinks and food didn't meet your expectations. We take pride in our quality drinks and food, and we'll certainly look into your comments about the tequila and your wife's stomach ache. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again in the future and provide a better experience.
   

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2. B

   Bob VIP

   Palm Springs2 reviews

   1.0

   Dined on 13 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had a 6:00 reservation for 4 people. Arrived at 6:00 exactly and we were seated for a birthday celebration. The restaurant was not full at that time - maybe halfway. At 6:25 when we had not been greeted yet by a server we asked to please have someone come to the table. A few minutes later our server arrived and took our drink order. After 15 mins and we had not received our drink order yet, so we left the restaurant. We had been there and seated for a total of 40 mins without any drinks, or orders taken. It was disgraceful as my sister had gotten there early and decorated the table. They knew we were coming but paid no attention at all. Will not go back.
   

   RA Sushi Bar Restaurant - Tustin, CAResponded on 14 October 2024

   Dear Bob! We're truly sorry for your experience at RA Sushi Bar Restaurant - Tustin. We apologize for the delay, service issues, and your disappointment. It's not the standard we aim for. We understand your frustration and disappointment. We're taking your feedback seriously. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll reconsider and give us another chance to make it right. Best, The Management Team
   

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3. M

   Marsha

   Orange County1 review

   2.0

   Dined on 23 September 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 1

   I hate to leave a negative review but it was a pretty sad experience. RA used to be a fun place to eat... seriously not good anymore. There were kids next to us playing with beach balls... so annoying and loud. It did land on our table a couple of time :/. The sushi had no flavor and the things that were supposed to be warm were cold.The atmosphere was boring! No music just football on. It was my daughter's 21st birthday and I mentioned it with the reservation and told the server but they didn't do anything for her.
   

   RA Sushi Bar Restaurant - Tustin, CAResponded on 24 September 2024

   Dear Marsha! Thanks for the review. We're really sorry to hear that your recent experience at RA Sushi Bar Restaurant - Tustin didn't meet your expectations. We understand your concerns about the noise and the quality of our food and service. Your feedback is invaluable and we'll certainly look into these matters. We're also sorry for any inconvenience caused, especially on such a special occasion. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide the fun and enjoyable dining experience you used to know from RA.
   

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4. V

   Victoria VIP

   Orlando1 review

   3.0

   Dined on 22 September 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Sashimi was great. Outside heater was broken. Server was nice, but not very attentive. "Checked" on us after the fact for each course and missed our appetizers altogether.
   

   RA Sushi Bar Restaurant - Tustin, CAResponded on 24 September 2024

   Dear Victoria! Thanks for visiting us at RA Sushi Bar Restaurant - Tustin. We're glad to hear that you enjoyed our sashimi. We apologize for the oversight regarding your appetizers. We're always looking for ways to improve and your feedback is invaluable to us. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again and provide a better experience.
   

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5. M

   Marc VIP

   Orange County23 reviews

   5.0

   Dined on 21 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service are always great at Ra Sushi.
   

   RA Sushi Bar Restaurant - Tustin, CAResponded on 23 September 2024

   Dear Marc, thank you for your kind review. We truly appreciate your feedback and hope you come back for another great experience.
   

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6. A

   Ashley

   Orange County1 review

   1.0

   Dined on 17 September 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   The server did not know what day it was and was quick to say it wasn't happy hour. Once I said him the calendar he stopped arguing about the day of the week. The sushi was bland.
   

   RA Sushi Bar Restaurant - Tustin, CAResponded on 23 November 2024

   Hey Ashley! We're really sorry to hear about your experience at RA Sushi Bar Restaurant - Tustin. We aim to provide excellent service and it's clear we fell short in your case. We understand that the food and the confusion about the day of the week were not up to our usual standards. We appreciate your feedback and will certainly use it to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right. Best, The Management Team
   

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7. B

   Brooks

   Orange County21 reviews

   2.0

   Dined on 13 September 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 1

   This place has gone downhill. The rolls seemed sparsely decorated and uninspired. The hamachi sashimi had clearly been prepared earlier in the day and kept on ice. The spicy tuna crispy rice had like 5 tiny chopped pieces of cilantro and jalapeño. Kind of a sad experience all together for date night.
   

   RA Sushi Bar Restaurant - Tustin, CAResponded on 14 September 2024

   Thanks for the review, Brooks! We're sorry to hear that your experience at RA Sushi Bar Restaurant - Tustin didn't meet your expectations. We take pride in our food and it's disappointing to hear that you found our sushi uninspiring and our hamachi sashimi not up to par. We appreciate your feedback and will take it into consideration as we continuously strive to improve our offerings and guest experience. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again and provide a better dining experience.
   

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8. K

   Kieran

   Orange County3 reviews

   1.0

   Dined on 1 September 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Service was awful and my food came out 45 minutes after the my daughter got hers, also took 40 minutes to finally get a drink.
   

   RA Sushi Bar Restaurant - Tustin, CAResponded on 2 September 2024

   Thanks for the feedback, Kieran! We're truly sorry to hear about your recent experience at RA Sushi Bar Restaurant - Tustin, CA. It's disappointing to know that our service did not meet your expectations and your food was not delivered in a timely manner. We strive to provide excellent service and delicious food to all our guests and it's clear we fell short during your visit. Your feedback is crucial to us and we will certainly address these issues to improve our service and food quality. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again and provide a better experience. The Management Team
   

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9. T

   Tracy

   Orange County7 reviews

   1.0

   Dined on 31 August 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   This place use to be so busy you couldn’t get in. We know sushi adds up but willing to pay for it! 4 of us $334 and the quality was horrible. With so many sushi places around we are so upset we wasted our money there. I guess we kept ordering hoping the next roll or sashimi would get better but didn’t.
   

   RA Sushi Bar Restaurant - Tustin, CAResponded on 2 September 2024

   Thanks for the review, Tracy! We're truly sorry to hear that your recent experience at RA Sushi Bar Restaurant - Tustin, CA didn't meet your expectations. We strive to provide excellent quality food and service to all our guests, and it's disheartening to hear that we fell short during your visit. We appreciate your feedback and will certainly take it into consideration as we continue to improve our offerings and service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance in the future to show you the quality we're known for. Best regards, RA Sushi Bar Restaurant - Tustin, CA Management Team
   

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10. H

    Helene VIP

    Orange County1 review

    2.0

    Dined on 10 August 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 1

    I had a disappointing experience at this restaurant. Despite ordering a drink to accompany my sushi, it took over 25 minutes to be served, well after we had finished our meal. When I raised the issue, the waitress showed no apology and merely stated that once alcohol is poured, it cannot be returned. The drink was eventually brought to our table, but by then, it was no longer needed. We were charged $16 for a drink that was served too late to enjoy. The lack of customer service and accountability was unacceptable I will not be returning. The high cost of the sushi combined with the subpar service was disappointing.
    

    RA Sushi Bar Restaurant - Tustin, CAResponded on 15 August 2024

    Dear Guest, thank you for sharing your feedback with us. We're sorry to hear about your disappointing experience at our restaurant. We strive to provide excellent service to all our guests and we will address this issue with our team. We hope you'll reconsider and give us another chance. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
    

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