RA Sushi Bar Restaurant - North Scottsdale, AZ

Review summary

1. A

   Alyssa

   VIP

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Mac is the man! Steven combined with the staff has made this place a better establishment!! Love these people that work here 🥰🥰
   

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2. K

   Kate

   VIP

   Hawaii

   3 reviews

   2.0

   3 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   They were way under staffed and had servers running all over the restaurant for their tables. You weren’t even able to get your servers attention if needed because they weren’t anywhere near your table. Food took forever. Food was okay but not worth the price. Probably won’t be back soon.
   

   RA Sushi Bar Restaurant - North Scottsdale, AZResponded 1 day ago

   Dear valued guest, thank you for your feedback. We're sorry that your experience didn’t meet expectations. We’d love the opportunity to improve and provide a better visit next time. Please reach out to us by visiting our "Contact Us" page on our website.
   

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3. J

   Jewel

   Minneapolis

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   I made an online reservation for 3 people on a Monday evening. My husband and I wanted to go eat there to use the e-mailed $20 Birthday coupon I received from RA before it expired. The front entrance was so crowded we had no space to stand while waiting to be greeted. When we finally were greeted, the host said sorry she was new and seemed frazzled while trying to find my reservation. I told her we needed a high chair for my two year old daughter who tagged along. She said ok and showed us to our table. Once we sat down (right next to the noisy entrance), she asked if we needed a high chair and we politely said yes (already told her 5 seconds ago). She came back a couple mins later and said they had no high chairs but could offer a booster seat. That’s weird because we were regular guests there and always got her a high chair. Also weird, we didn’t see even one other child anywhere using one so that was peculiar. We brushed it off and made do with the booster seat that had no buckle. We got comfortable, were deciding on menu items to order and no one EVER came to greet our table. We waited 15 mins and while doing so, heard SEVERAL people coughing over and over. We decided to just leave!!! On the way out, the hosts didn’t even seem to care that we were leaving already. No goodbye or anything, just weird looks. Really sad that a pregnant woman (myself) and a two year old (they’re notorious for needing prompt food service) were ignored! We won’t be going back there after that. Very disappointing.
   

   RA Sushi Bar Restaurant - North Scottsdale, AZResponded 3 days ago

   Dear guest, we appreciate your review and are sorry to hear that your experience wasn’t satisfactory. We would love the chance to make things right. Please contact us by visiting our "Contact Us" page on our website
   

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4. L

   Leslie

   Phoenix

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was busy but good. Some things were forgotten. However they took off a $9 appetizer for the inconvenience.
   

   RA Sushi Bar Restaurant - North Scottsdale, AZResponded 3 days ago

   Thank you for your kind review! We’re thrilled to hear you enjoyed your dining experience and we hope to see you again soon.
   

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5. K

   KC

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a great sushi bar restaurant!  Truly amazing food, and over the top customer service!  Took my grand girls there twice during the Christmas week because they were treated so well and not talk down to.  The girls loved being able to order for themselves and be taken seriously.  This will definitely go down as a go to place for me.
   

   RA Sushi Bar Restaurant - North Scottsdale, AZResponded 3 days ago

   Thank you for the kind words! We’re thrilled to hear that you enjoyed your experience. Your satisfaction is our top priority, and we hope to have the pleasure of serving you again soon
   

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6. C

   Chris

   VIP

   Phoenix

   61 reviews

   2.0

   61 reviews

   Dined on 26 December 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   This review is based on our visit on Christmas night. To start, I want to acknowledge that our server did her best under the circumstances, and I assume the managers and staff were doing their best as well. I truly appreciate them working on Christmas, allowing me to enjoy dinner out with my friends and family. That said, I believe the restaurant—and others in similar situations—should choose to operate either as a To-Go/Pick-Up establishment or as an in-house dining establishment when staffing is limited. Informing diners that extended wait times are due to a high volume of To-Go orders is frustrating for those dining in. Unfortunately, the quality of the food fell short compared to past visits. Dishes arrived sporadically for our party of six over a 45-minute period. One couple had already finished their sushi rolls before the other two couples even received theirs, along with their entrées. While I understand the challenges of balancing operations on a holiday, this experience left much to be desired.
   

   RA Sushi Bar Restaurant - North Scottsdale, AZResponded 7 days ago

   Dear guest, thank you for sharing your experience. We regret that we didn’t meet your expectations on this occasion. Your feedback helps us improve, and we’d be grateful for the opportunity to make things right. Please contact us through our “Contact Us” page on our website.
   

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7. H

   Hung

   VIP

   Phoenix

   16 reviews

   4.0

   16 reviews

   Dined on 24 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Pleasant experience as usual. We got our favorite table, right in front of the working chefs. Besides the sashimi assortment, we had the ra chips and ra ra shrimps, both good and filling.
   

   RA Sushi Bar Restaurant - North Scottsdale, AZResponded on 25 December 2024

   Thanks for visiting us, Hung! We're thrilled to hear that you enjoyed your experience at RA Sushi Bar Restaurant - North Scottsdale, AZ. It's wonderful to know that you enjoyed our sashimi assortment, ra chips, and ra ra shrimps. We're also glad that you appreciated our service and found it to be pleasant as usual. We look forward to serving you again soon!
   

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8. K

   Katrina

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The waitress was outstanding. The food was consistent with other visits and very tasty.
   

   RA Sushi Bar Restaurant - North Scottsdale, AZResponded on 9 December 2024

   Dear Katrina! Thanks for visiting us at RA Sushi Bar Restaurant - North Scottsdale! We're thrilled to hear that you enjoyed your dining experience and found our food to be tasty. It's always our goal to provide a consistent and enjoyable experience for our guests. We appreciate your kind words and look forward to serving you again soon. Best Regards, The Management Team
   

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9. J

   Justin

   Phoenix

   4 reviews

   5.0

   4 reviews

   Dined on 20 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, great service! Love going to RA Sushi!
   

   RA Sushi Bar Restaurant - North Scottsdale, AZResponded on 22 November 2024

   Hey Justin! We're thrilled to hear that you love RA Sushi Bar Restaurant - North Scottsdale! It's fantastic to know that you enjoyed our food and found our service to be great. We strive to provide our guests with a memorable dining experience and your kind words truly make our day. We look forward to welcoming you back soon for another great meal! Best, The Management Team
   

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10. J

    John

    Phoenix

    12 reviews

    2.0

    12 reviews

    Dined on 19 November 2024

    1. Overall 2
    2. Food 1
    3. Service 5
    4. Ambience 3

    Still reeling from the disappointment. Both my wife and I agreed that just one of our four dishes was edible. We will not be back. While the manager removed the three offensive dishes, they never spoke to us. Our waitress was wonderful and provided excellent service.
    

    RA Sushi Bar Restaurant - North Scottsdale, AZResponded on 21 November 2024

    Thanks for the review, John! We're truly sorry to hear about your recent experience at RA Sushi Bar Restaurant - North Scottsdale. It's disappointing to know that our dishes did not meet your expectations, and we sincerely apologize for the inconvenience. We're glad to hear that you found our service excellent, but we understand that it's not enough to make up for the poor food. We appreciate your feedback and will ensure it's used to improve our food quality and service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you will give us another chance to serve you better in the future.
    

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