Zunzi’s + Zunzibar - Downtown Savannah

Review summary

1. A

   Adam

   VIP

   Jacksonville

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent food, great service. Always a good experience at Zunzi’s! We’ll be back.
   

   Is this helpful?

   Report
2. N

   Nicole

   Coastal Georgia

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Had a great experience on Tybee. Super excited to use my promotional igloo reservation with my family. We had a reservation at 7 and got sat soon after arrival. A server or employee saw us looking for the restroom, and helped. We got into the igloo and didn't get service for almost 30 minutes. The other i-gloo got sat shortly after us. We saw them get sat and they got prompt service, food and attention from the staff. We were left alone a lot. We never knew exactly who our server truly was....no one introduced themselves as that person. We got service because the person who helped us find the bathroom said they saw us not being attended to. We asked for chips that we never got. I would have ordered another beverage if someone had checked back in a timely manner. We very much felt forgotten. The person taking care of us was a genuinely nice person and a caring employee, they just made it seem like they took care of us for someone else. I think maybe our actual server was supposed to make themselves know, but it very much seemed like we were taken care of by food runners or a trainee. We are industry...and we are managers at two different restaurants in Savannah. We didn't go to dinner much and were excited for the experience....food is always amazing. My job just had Zunzibar Togo for a manager meeting a few weeks ago. I'm a fan of the brand and food, just not feeling like our experience isn't important. We tipped...I always tip, and didn't make a fuss, but when asked about this particular experience I don't get to rave about it like I have before. I'm hosting my friends Christmas party tomorrow and I'm hopeful but nervous. It was my suggestion to go to Zunzibar. So we will see!!
   

   Zunzi’s + Zunzibar - Downtown SavannahResponded today

   Hi Nicole, Thank you so much for this honest feedback. That is not the experience we intended for you at all. Please reach out to us and we will issue a full refund as well as a gift card for the opportunity to make it right for you and earn back your business.
   

   Is this helpful?

   Report
3. S

   Shane

   Charleston

   1 review

   1.0

   1 review

   Dined on 14 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We were seated and waiting 25 minuets before getting up and going to a different place
   

   Is this helpful?

   Report
4. C

   Charmaine

   Coastal Georgia

   1 review

   5.0

   1 review

   Dined on 12 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a wonderful experience!! Great food, excellent service, and nice ambience!!
   

   • 

   Is this helpful?

   Report
5. R

   Roy

   VIP

   Orlando

   1 review

   5.0

   1 review

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service. Heavily recommend for anyone!
   

   Is this helpful?

   Report
6. V

   Veronica

   Washington DC

   1 review

   5.0

   1 review

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were there with our dog to have lunch in the outdoor area but it was raining, the staff didn’t hesitate to move into the restaurant inside. They are so kind and pet lovers, they gave her a cream cup 🥰The guy who took care of us was incredible explaining to us everything about the menu and sauces (which are delicious ). He also was very attentive with our dog giving water to her. 100% recommended
   

   • 
   • 

   Is this helpful?

   Report
7. B

   Ben

   Coastal Georgia

   1 review

   1.0

   1 review

   Dined on 9 November 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   we had 5 people with us, it took 15 minutes to get a drink order, 45 minutes to get our food order and an hour and a half just to get our food. and some of the orders were still wrong. i’m sure other people had different experiences but that was unfortunately ours. i think the waitress was new.
   

   Zunzi’s + Zunzibar - Downtown SavannahResponded on 19 November 2024

   Hi Ben! I am so sorry that this was your experience. It sounds like we completely dropped the ball on your visit. Please email us and we will refund you in full. We would love the opportunity to earn back your business and make this right for you.
   

   Is this helpful?

   Report
8. OT

   OpenTable Diner

   Coastal Georgia

   1 review

   5.0

   1 review

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   I highly recommend this restaurant to others! Our large party was accommodated with ease, and the customer service was outstanding. Great atmosphere and positive vibes throughout.
   

   Is this helpful?

   Report
9. E

   Ellen

   Dallas

   5 reviews

   4.0

   5 reviews

   Dined on 7 September 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Really enjoyed our time here. Our meals were really good. I could t believe how tasty the falafel was. The staff were great to the college students with us. Lots of discounts on offer — 26% off and weekly specials with the wooden marker. Go in and talk with them about it. The sports were on loud speakers, but they gladly turned down the sound a bit so we could talk. We were a party of 10. Received attentive and friendly service. There are reasons why this place is popular. Will be back.
   

   Is this helpful?

   Report
10. T

    Tai

    Jacksonville

    2 reviews

    5.0

    2 reviews

    Dined on 1 September 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It was my second visit here and it was phenomenal as usual!
    

    Zunzi’s + Zunzibar - Downtown SavannahResponded on 10 September 2024

    Hi Tai! Thanks so much for coming in! Come back soon!
    

    Is this helpful?

    Report