WSW The Steakhouse | Breakfast, Sunday Brunch & Dinner

Review summary

1. J

   Jeff

   Las Vegas

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   After learning that many restaurants on the island are closed on Mondays, we decided to try out the hotel restaurant for dinner. The waitress was very nice and took our order, but it took a while to bring the initial bread basket. We started with some truffle fries and the truffle aioli was very good. Our entrees came out a little while later and this is where we hit a snag. My girlfriend ordered the tenderloin medium and it came out medium rare to rare. The center was still a bit purple, so she avoided eating the center completely. Our 10 year old ordered clam chowder and did not receive her soup initially. After reminding our waitress, the soup came out cold, so we had to send it back. At this point we were pretty tired and ended up just getting it in a to go container. I felt the butterfish was pretty good and flavorful, but the rice it came with was pretty dry. We finished with the brownie and Cookie Monster ice cream. The ice cream was pretty good, but the brownie was cake texture and I prefer more of a fudge brownie. I would avoid this restaurant in the future, especially at the price point. I’m sure there are alternate options that will provide a better dining experience.
   

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2. G

   Gregg

   San Antonio

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   We’re in HI celebrating my wife’s 50th birthday - I scheduled a reservation not realizing WSW was a hotel restaurant and not a higher-end steakhouse - was unfortunately disappointed.
   

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3. D

   Derek

   Hawaii

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Planning to go to your restaurant more often with family and friends.
   

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4. A

   Alex

   Hawaii

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We really enjoyed our Saturday dinner buffet! Service from Kanoe was fantastic. She was very attentive and even considerate as she swapped out the napkins under our cups that were soaked. The food was delicious, poke tasted fresh, and food was seasoned! A lot of times I find buffet foods taste bland but everything I had that night had great seasoning. Seating was quick, everyone was friendly and attentive. We thoroughly enjoyed ourselves and will be back n
   

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5. R

   Robert

   Hawaii

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Our server was very friendly and courteous whenever we needed anything. The quality was fine, and we will return again with more guests.
   

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6. R

   Richelle

   Hawaii

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My favorite place to eat in Hilo! Service is always top notch and the food is always of the best quality and cooked to perfection.
   

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7. L

   Leia

   Hawaii

   8 reviews

   3.0

   8 reviews

   Dined on 17 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   This was our Ohana’s first time trying the Saturday seafood buffet. We tried the Friday and Sunday buffet and it was ok to good on both. The first thing I’d like to say is, it’s about time someone made a buffet style in Hilo. Claps and high fives for whoever’s idea this was. Good job. I just have a couple of cretics, first would be the location of the pupus or appetizer area. It’s too close to each other. No division, so those who want to go straight to the main looks like they are cutting line. Secondly, would be the temperatures of the dishes. Everything was cold. I don’t know if they have checkers who check on the shafting dishes flame on the bottom of them but I don’t think they changed them out since we were there. They brought out new batches of crab but it was like it was just kept warm because as soon as you reached the table, it was already cold. Prime rib was under the heating light but still also cold. WHY? Lastly, the dessert, I must say it was a little pathetic. Walked up to just 6 choices, one being cookies, WOW! So there were all the flavors of cakes, only, and then the norm- Sunday maker area with 5 topping; canned strawberries, chocolate fudge is what I’m guessing it was because it wasn’t hot, caramel and sprinkles. They could have at least tried to provide more options or even cut fresh strawberries. That would have pushed it a little over the top, it’s a lot better than canned strawberries. But I guess it’s the thought that counts. Overall, I felt like we got robbed, only reason being that they do not offer Kamaʻaina rate for Friday or Saturday buffets but they do for Sunday brunches. Also it’s a so called fine dining restaurant but their customer service and food mentality is more of a casual, laid back restaurant. Due to the cold food, my daughter and I had a hard time finding our appetite’s. My husband on the other hand ate his best. I just hope they fine tune these simple issues. Maybe then ratings of 5’s will come flying in🙏🏽 Keep trying!
   

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8. OT

   OpenTable Diner

   Hawaii

   1 review

   5.0

   1 review

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lorraine was an exception waitress and server. Food was excellent and plentiful. The ribs were tasty as was the butter fish. We could it believe how large the servings were. And yes, hats off for the excellent Portuguese bean soup and clam chowder. Very authentic!! Can’t wait to return.
   

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   WSW The Steakhouse | Breakfast, Sunday Brunch & DinnerResponded 2 days ago

   Aloha, We’re glad you enjoyed the Portuguese bean soup and clam chowder. Mahalo for your kind words to Lorraine and we’ll pass along your review to hear. Can’t wait to welcome you back again soon. - WSW Steakhouse
   

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9. K

   Kawika

   Hawaii

   1 review

   5.0

   1 review

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love the buffet and the people was good …. Good to have it back again already made my next reservations
   

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10. A

    Ashley

    Hawaii

    1 review

    5.0

    1 review

    Dined on 9 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The staff is very professional and polite, quick to clear extra plates on tables and they take their time to make sure we have everything we need. The food is constantly replenished and it was a great experience!
    

    WSW The Steakhouse | Breakfast, Sunday Brunch & DinnerResponded 2 days ago

    Aloha Ashley, Thank you for taking the time to share your fantastic experience with us. We’ll be sure to pass along the warm compliments to our team. Mahalo and we hope you can visit us again soon. - WSW Steakhouse
    

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