Winston's Resto-bar

Review summary

1. M

   Marion

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food great, ambiance great,service great and price wise great
   

   Winston's Resto-barResponded today

   Hello Marion, Thank you for sharing your feedback regarding your recent visit! I am glad that we were able to offer you a great amazing service and thank you for mentioning " Food great, ambiance great, service great and price wise great" and giving us a 5 Star rating Our team strives to deliver an outstanding guest experience. We are continually trying to improve the variety and quality of breakfast, lunch and dinner items we offer. Thank you for visiting Winston's Resto Bar and we hope you will consider us for your next trip! Regards Winston's Resto Bar
   

   Is this helpful?

   Report
2. E

   Ed

   Vancouver

   5 reviews

   4.0

   5 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Food was great. Also nice quieter noise level. Reservation online is a bit complicated. Waitress was very nice but she was very busy.
   

   Winston's Resto-barResponded 1 day ago

   Hello Ed, Thank you for sharing your feedback regarding your recent visit! I am glad that we were able to offer you a great amazing service and thank you for mentioning and giving us a 5 Star rating and thank you mentioning Food was great. Also nice quieter noise level. Reservation online is a bit complicated. Waitress was very nice but she was very busy. Our team strives to deliver an outstanding guest experience. We are continually trying to improve the variety and quality of breakfast, lunch and dinner items we offer. Thank you for visiting Winston's Resto Bar and we hope you will consider us for your next trip! Regards Winston's Resto Bar
   

   Is this helpful?

   Report
3. L

   Lila

   Edmonton

   3 reviews

   4.0

   3 reviews

   Dined on 12 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   restaurant was very busy but our waiter Tim, was very attentive and we appreciated his service. The other waitress needs to be told to not wear perfume to work. Almost caused an asthma attack. Room was very busy with a large party of "Red Hat Ladies" so things were quite hectic and very noisy! But in fairness to all, the only complaint of any quality was the waitress who was wearing so much perfume. We could smell it every time she went past our table Please ask servers to not wear fragrance - it can be quite a difficult thing for customers to deal with.
   

   Winston's Resto-barResponded 1 day ago

   Dear Lila, Thank you for your feedback. I'm glad to hear that Tim provided attentive service during your visit. However, I'm very sorry to learn about the issue with the perfume, which almost caused an asthma attack. We take such concerns seriously and will remind our staff about our fragrance-free policy to ensure a comfortable environment for all guests. We appreciate your understanding of the busy atmosphere and your patience. Your feedback helps us improve, and we hope to welcome you back for a better experience. Warm regards, Winston's Resto Bar
   

   Is this helpful?

   Report
4. D

   Denise

   VIP

   Vancouver

   11 reviews

   5.0

   11 reviews

   Dined on 11 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service...food was excellent..thankyou for the great evening.
   

   Winston's Resto-barResponded 1 day ago

   Hello Denise, Thank you for sharing your feedback regarding your recent visit! I am glad that we were able to offer you a great amazing service and thank you for mentioning and giving us a 5 Star rating Great service...food was excellent thank you for the great evening. Our team strives to deliver an outstanding guest experience. We are continually trying to improve the variety and quality of breakfast, lunch and dinner items we offer. Thank you for visiting Winston's Resto Bar and we hope you will consider us for your next trip! Regards Winston's Resto Bar
   

   Is this helpful?

   Report
5. J

   Jane

   VIP

   Vancouver

   8 reviews

   5.0

   8 reviews

   Dined on 27 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Very very pleased with atmosphere, food, and overall service
   

   Winston's Resto-barResponded on 28 November 2024

   Hello Jane, Thank you for sharing your feedback regarding your recent visit! I am glad that we were able to offer you a great evening meal and thank you for mentioning "Very pleased with atmosphere, food, and overall service" We really appreciate your feedback and your business. Our team strives to deliver an outstanding guest experience. We are continually trying to improve the variety and quality of breakfast, lunch and dinner items we offer. Thank you for visiting Winston's Resto Bar and we hope you will consider us for your next trip! Regards Winston's Resto Bar
   

   Is this helpful?

   Report
6. C

   Carol

   Vancouver

   1 review

   5.0

   1 review

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent meal, great waitress, prompt service. It was very busy so it was a bit noisy but the meal and service more than made up for it.
   

   • 

   Winston's Resto-barResponded on 26 November 2024

   Hello Carol Thank you for sharing your feedback regarding your recent visit! I am glad that we were able to offer you a great evening meal and thank you for mentioning Excellent meal, great waitress, prompt service. It was very busy, so it was a bit noisy but the meal and service more than made up for it. We really appreciate your feedback and your business. Our team strives to deliver an outstanding guest experience. We are continually trying to improve the variety and quality of breakfast, lunch and dinner items we offer. Thank you for visiting Winston's Resto Bar and we hope you will consider us for your next trip! Regards Winston's Resto Bar
   

   Is this helpful?

   Report
7. S

   Shirley

   Vancouver

   1 review

   5.0

   1 review

   Dined on 13 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was great and the service was outstanding. Enjoyed the Prime Roast and the Creme Brulee dessert. My husband enjoyed tehe Prime Rib Roast also and the Chocolate Lava Cake.
   

   Winston's Resto-barResponded on 26 November 2024

   Hello Shirley Thank you for sharing your feedback regarding your recent visit! I am glad that we were able to offer you a great evening meal and thank you for mentioning "The food was great, and the service was outstanding. Enjoyed the Prime Roast and the Creme Brule dessert. My husband enjoyed the Prime Rib Roast also and the Chocolate Lava Cake." We really appreciate your feedback and your business. Our team strives to deliver an outstanding guest experience. We are continually trying to improve the variety and quality of breakfast, lunch and dinner items we offer. Thank you for visiting Winston's Resto Bar and we hope you will consider us for your next trip! Regards Winston's Resto Bar
   

   Is this helpful?

   Report
8. L

   Laura

   Vancouver

   1 review

   2.0

   1 review

   Dined on 7 November 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   We were a group of 4, 3 of us ordered the burgers and each one was terrible, 2 were burnt (1 to the point of not being able to cut through it with a steak knife) and the third salad was very old dry and wilted. The cheese was just an unmelted square of the plastic cheese. The server was absolutely lovely and very apologetic and understanding (took all 3 of our burgers off the bill)Had breakfast here and it was great! Maybe just an off night for the chef.
   

   Is this helpful?

   Report
9. E

   ED

   Vancouver

   1 review

   3.0

   1 review

   Dined on 18 October 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   3 pf the 4 of us ordered the special prime rib dinner. Obviously many were doing the same thing as the restaurant was quite full. I ordered a 12 oz medium rare. When it came, it was well done. I ate it but was not that happy. One of the 4 of us did not receive the packet of vegetables thus we had to ask for it. We ordered a large caesar salad to be split between 2 of us. it came and the bowl was placed on top of my plate. I then had to use my salad fork to split the salad between the two of us. When we arrived there was no place evident to hang up coats. Overall, the food was fairly bland similar to what one would expect in a cafeteria. I would not recommend this restaurant. The quality has really deteriorated over the years. They can do much, much better. The facilities are all there. It will just take a bit of imagination and effort.
   

   Winston's Resto-barResponded on 3 November 2024

   Dear ED, Thank you for your feedback. I'm sorry to hear about your recent dining experience. I apologize for the overcooked prime rib and the missing vegetables. This is not our standard, and I will address these issues with our kitchen staff. Additionally, I regret that the Caesar salad was not served conveniently and that there was no visible place for your coats. We will review our service procedures to improve the overall dining experience. Your feedback about the food quality and the need for more effort is noted. We are committed to making the necessary improvements to ensure a memorable and enjoyable experience for our guests. We hope you will give us another chance to provide you with the high-quality dining experience you deserve. Warm regards Winstons Resto Bar
   

   Is this helpful?

   Report
10. J

    JERRY

    Calgary

    2 reviews

    2.0

    2 reviews

    Dined on 15 October 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 4

    Reservation #7463 table of three. Thanksgiving Dinner. Arrived ten-fifteen minutes early , told to wait in the lounge, guessing ilounge was closed as no server came to see if we would like a beverage while we waited. Wait staff came to take us in to the dining room, then changed their mind and told us to go wait again, third try we got in and seated. No longer free bread available, apparently too expensive, good thing we didn't want any at that time. Asked if we would like a happy hour beverage, we ordered the wine, waitress failed to mention that only the 6 oz was happy hour price, not the 9oz, we unknowingly ordered the 9oz. When one of us ordered a second glass, we were then told it was not the happy hour price. Not happy about this late information $17.75 per 9oz, ridiculous! We felt a bit rushed to order our food asap, only two wait staff for the room, and a guy wandering around with an iPad... seemed to be a lot of confusion going on...two wait staff were busy elsewhere ..... Two of us ordered Wings for an Appetizer $14.00ea and the Thanksgiving Dinner Special $42.99ea. Wings were good, could have been cooked more. We received the squash soup first, French onion soup came later, then our wings. Squash soup was barely warm. Main course portions were small for the price. Pumpkin Pie was okay. One of us had the French Onion soup $11.00 was hot good. And the Prawn Fettuccine $28.00, barley warm, tasteless cream sauce, Garlic toast, cold, $1.99 cuz, no bread. Took most of this order home. Asked for a takeout box and a desert menu, by the time they arrived two of us had finished our dessert, so no dessert ordered by the other.
    

    Winston's Resto-barResponded on 3 November 2024

    Dear Jerry, Thank you for your feedback. I'm sorry for the issues you encountered. We will work on better coordination, communicate changes more effectively, and review our staffing and training procedures. I will also discuss the food quality with our kitchen team. We apologize for the delay in receiving your takeout box and dessert menu. Your feedback about the food quality and the need for more effort is noted. We are committed to making the necessary improvements to ensure a memorable and enjoyable experience for our guests. We value your feedback and are committed to improving. I hope you will give us another chance to provide a high-quality dining experience. Warm regards, Winstons Resto Bar
    

    Is this helpful?

    Report