Willie's

Review summary

1. M

   Mark

   Palm Springs

   28 reviews

   vip
   4.0

   28 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Waiter interrupted mid conversation too many times.
   

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2. J

   John

   San Francisco

   29 reviews

   vip
   5.0

   29 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely dinner and food, pretty surroundings, excellent and welcoming service.A great evening!
   

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3. J

   John

   Orange County

   37 reviews

   vip
   3.0

   37 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Nice ambience and excellent service. My duck was nearly raw. Sent it back and it came back over cooked. Wiener schnitzel was way overcooked. Stuffed ravioli was under spiced. Chicken dish came so late that every one else was done with their meal (apparently the plate was dropped in the kitchen and the had to start over). Food had great presentation with nice ideas. Menu was interesting with just enough choices to make it pleasant and not overwhelming. Prices were reasonable. Service excellent with a friendly staff. They did comped us for the late chicken and offered a choice of desert. A nice move. If it wasn’t for he poor execution, it would have been a great experience.
   

   Willie'sResponded 5 days ago

   Thank you for sharing your feedback. We're glad to hear you enjoyed the ambiance, excellent service, and friendly staff. However, we’re truly sorry to hear that your food did not meet expectations. We take your comments seriously and will certainly address the issues with the duck, Wiener schnitzel, and ravioli with our kitchen team to ensure this doesn’t happen again. Your experience is important to us, and we’re grateful for your constructive feedback. We hope you'll consider giving us another chance in the future to provide the excellent experience we always strive for. Willie
   

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4. C

   Christopher

   Palm Springs

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A wonderful restaurant, great food and excellent service. Everyone is very friendly.
   

   Willie'sResponded 5 days ago

   Thank you so much for your kind words and 5-star review! We're thrilled to hear you enjoyed the food and found the service to be excellent. Our team takes great pride in creating a warm and welcoming atmosphere, and it means a lot to us that you felt that during your visit. We hope to see you again soon for another wonderful experience! Willie
   

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5. M

   Mike

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a great experience at Willie's. When we arrived, we were immediately given the choice of tables in different settings and once we picked one we were seated immediately. Service, from the very beginning was exceptional. We started with beverages and then ordered our meals. Starters in the meal were delivered quickly, and the staff checked on us multiple times to make sure we had everything we needed. Some of my friends avoid Willy's because of the high prices, but as a dining experience, I think it's great.
   

   Willie'sResponded 5 days ago

   Thank you for your thoughtful and detailed 5-star review! We're delighted to hear you had a great experience at Willie's. Providing exceptional service from the moment you walk in is a top priority for us, and we're thrilled that it shone through during your visit. We’re glad you appreciated the choice of settings, the attentive service, and the timeliness of your meal. We strive to make every guest feel well cared for and ensure a memorable dining experience. While we understand that our pricing in the main diningroom may not suit everyone, we truly value your recognition of the quality and experience we aim to provide. We also have a great lounge menu which is priced very well. We hope to welcome you and your friends back again soon for another outstanding visit! Willie
   

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6. D

   Dar

   Palm Springs

   7 reviews

   3.0

   7 reviews

   Dined on 16 November 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   The short ribs were tough and gritty. The carrots were not “al dente” as the waiter “explained” when I complained. I could not get a fork through my carrots. Basically raw. That’s not “al dente”, okay? Blanched at best. My husband’s flank steak was tastier. Our waiter was pleasant at first and then he basically disappeared and really was indifferent as to whether or not we were pleased with our meals. A young woman who came by our table provided better service. Not worth the price and if we were being really honest, we wouldn’t have left a tip. BTW - the woman who showed us to our table was very friendly and welcoming.
   

   Willie'sResponded on 16 November 2024

   I’m sorry to hear that your experience at Willie’s did not meet your expectations. We sincerely apologize for the issues with your meal, particularly the short ribs and carrots, and for the service concerns you encountered. Your comments about the food and the level of attentiveness from your waiter are not in line with the high standards we strive to maintain. I am happy to hear that the young woman who stopped by your table and the hostess who welcomed you made a positive impression. Your feedback will be shared with our team to ensure we address these concerns and improve the overall experience for our guests. We appreciate you providing this feedback and hope you will give us another chance to provide the exceptional dining experience we aim for. Willie
   

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7. J

   Joe

   Palm Springs

   2 reviews

   5.0

   2 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food excellent service as expected in high end restaurants
   

   Willie'sResponded on 16 November 2024

   Thank you for your wonderful review. We’re delighted to hear you enjoyed the excellent food and that our service met your expectations for a high-end restaurant. Providing exceptional dining experiences is always our goal, and it’s great to know we succeeded during your visit. We look forward to welcoming you back again soon! Willie
   

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8. S

   Suzanne

   Palm Springs

   13 reviews

   vip
   2.0

   13 reviews

   Dined on 14 November 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   Our food was not very flavorful. I made the mistake of ordering the salmon tartare. The string beans were excellent.
   

   Willie'sResponded on 16 November 2024

   Thank you for your feedback. We’re sorry to hear that your meal did not meet your expectations and that the salmon tartare wasn’t to your liking. While we’re glad you enjoyed the string beans, it’s clear we fell short in delivering a fully satisfying experience. Your comments are valuable, and we’ll share them with our culinary team to ensure we continue to improve. We hope you’ll consider giving us another chance in the future to provide a better dining experience. Thank you for letting us know. Willie
   

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9. S

   Sheldon

   Palm Springs

   7 reviews

   5.0

   7 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Willie’s is always terrific. Great food and service.
   

   Willie'sResponded on 16 November 2024

   Thank you for your kind words and continued support! We’re delighted to hear that you consistently enjoy the great food and service at Willie’s. It’s always a pleasure to have you dine with us, and we look forward to welcoming you back again soon! Willie
   

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10. j

    joe

    San Francisco

    12 reviews

    vip
    5.0

    12 reviews

    Dined on 13 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent dinner and service. From reception to paying the bill and everything in between was outstanding.
    

    Willie'sResponded on 16 November 2024

    Thank you so much for your thoughtful review. We’re thrilled to hear that this visit exceeded your expectations and that you enjoyed excellent food and service from start to finish. We sincerely apologize for falling short during your 40th Anniversary celebration—special occasions like yours mean so much to us, and we’re truly sorry we didn’t acknowledge your special day as we should have. We’re so glad you gave us another chance and that this visit restored your trust in us. We deeply appreciate your loyalty over the years and look forward to making your future visits to Willie’s truly memorable. Thank you again for sharing your experience. Willie
    

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