Dierks Bentley's Whiskey Row Gilbert

Review summary

1. RL

   RonL

   VIP

   Phoenix

   20 reviews

   3.0

   20 reviews

   Dined today

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 3

   5:30 on Saturday night, place was dead, understood will pick up as the night goes on, sat at table after seating for 10 minutes before first approached by server, got drinks ordered and did not see server again until took plate, then 10 minutes later for other plate, no question of do you want check put card on table and was picked up maybe 8-10 minutes later bad service all girls were standing around the bar talking zero sense of urgency and for the time of day no need for a DJ with loud music on commercials of college football, place seems very poorly run, and food was definitely sub par understood this is a bar, if you put it on the menu do it right or don’t put it on the menu and for prices these days it needs to be good or it’s not worth coming back
   

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2. S

   Sue

   Phoenix

   1 review

   2.0

   1 review

   Dined on 19 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Made reservation in advance for a 5:30 meal. Arrived about 5 minutes late, but no problem since there was only less than 10 people in the place. The hostess seated us, brought us menus and water. Discovered she was also the waitress. Food was ordered and delivered reasonably timely, since it was Barbeque. My wife loves cole slaw but not this one! We also ordered Sweet potato fries and extra brisket. The Brisket was not tender, and when asking for extra Barbeque sauce, it is brought out from a refrigerator and cold. When your main product is Brisket, serving sauce cold with warm to hot meat is not acceptable. Service was less than, since the hostess/server was the only one working, except at the bar. The kitchen runner and the cook were the only other staff visible. Any thing needed was only to attempt to get the attention of the server, and she was serving drinks to other tables that had come in after us. Food was below par, and the service mirrored that aspect. I guess if you go to drink, you might like it. we did not!
   

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3. S

   Stacey

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved it! Fun environment and great foods. Thank you!
   

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4. P

   Paris

   VIP

   Detroit

   37 reviews

   5.0

   37 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   So so fun. Great service. Chicken tenders and fries are delicious. Strong drinks. We had an absolute blast. Band was great. Dj was so fun 🤩. Definitely our favorite spot.
   

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5. N

   Nicolle

   VIP

   Seattle

   2 reviews

   4.0

   2 reviews

   Dined on 3 November 2024

   1. Overall 4
   2. Food 2
   3. Service 3
   4. Ambience 4

   Fun place. Good live music then later it turns into more of a club. Food is ok- I would go for the fun but not the food. Drinks are ok. - watered down a bit but decent. It's a fun place for a group.
   

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6. V

   Valerie

   Phoenix

   1 review

   5.0

   1 review

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great night at Dierks Bentley in Gilbert. Our waitress was amazing and took great care of us. When our party got too big for our space they accommodated us and moved us to a different table/area. It was a perfect night with great music and celebrating our commitment to this great country. Thanks!
   

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7. K

   Kylie

   Phoenix

   1 review

   1.0

   1 review

   Dined on 28 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We made a reservation through the website for our location. When we showed up to the restaurant at our scheduled reservation time there was nobody there to seat us. When we finally got a servers attention she informed us that they will not be serving at that time. This is at 7:30 PM. When I informed her that the website was allowing people to make food reservations. She got rude with me and told me that if I really needed to eat, I could go to the bar and get my own food. We left and went to across the street super great experience there.
   

   Dierks Bentley's Whiskey Row GilbertResponded on 5 November 2024

   Hi Kylie, Thank you for sharing your feedback with us. This isn’t the level of hospitality we aim to provide at Whiskey Row! Please reach out to us directly so we can address this further and work to make it right. Thank you - Ryen
   

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8. F

   Felecia

   Denver

   2 reviews

   4.0

   2 reviews

   Dined on 29 September 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Our service was great!! The atmosphere was a lot of fun!! Live music, dancing, tvs… however the food is “just ok” especially for the price. Plan about $60/+per person for a meal and 2 beers each.
   

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9. OT

   OpenTable Diner

   Orlando

   1 review

   4.0

   1 review

   Dined on 24 August 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 5

   We had a reservation but when we got there we were told we didn’t even though had confirmation email. Tried to order drink for happy hour 15 minutes before it ended and was told not sure I can get it in in time. We were there for a birthday celebration. Love the atmosphere but service was lacking at table and at bar but place was packed as usual so I guess it doesn’t matter to management
   

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10. K

    Kristin

    Phoenix

    2 reviews

    2.0

    2 reviews

    Dined on 18 August 2024

    1. Overall 2
    2. Food 1
    3. Service 4
    4. Ambience 4

    Reservation table was ready. The two hostesses were less than happy. Neither said hi and or smiled. Not a great start. Our server was really nice and efficient! Food less than desirable! It’ll be awhile before heading back.
    

    Dierks Bentley's Whiskey Row GilbertResponded on 20 August 2024

    Hi Kristin, Thank you for your feedback. We're committed to providing the best experience for all our guests and appreciate your input. We hope you'll give us another chance to deliver the quality you deserve! - Ryen
    

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