Whiskey Cake - Jacksonville

Review summary

1. D

   DEXTER

   San Diego2 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Good food and ambience. Service slow even when not crowded. Not allot of lunch menu options which is good and bad depending on what you like. Pricey. Whisky cake is a winner! Will return
   

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2. B

   Brian

   Cleveland50 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The deviled eggs were absolutely delicious, chicken waffles the best I’ve ever had, the Whiskey Cake is AMAZING. Excellent service and creative cocktails.
   

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3. T

   Tia VIP

   Jacksonville37 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 2

   The food was fantastic! The service was remarkably bad, unfortunately. Maybe because we weren’t drinking, it seemed the server just wanted to get rid of us?
   

   Whiskey Cake - JacksonvilleResponded 1 day ago

   Thanks for the review, Tia! I am thrilled to hear you enjoyed the food at Whiskey Cake - Jacksonville. I am sorry to hear about the service you received though - that's not the standard we strive for. I appreciate your feedback and will work on improving our service. My name is Jabari Simpson the general manager. I hope to see you again soon. Please ask for me so that I can ensure you have the best service on your next visit.
   

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4. J

   John

   San Francisco1 review

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   A very poor experience. Food took over one hour to come to the table for a party of 5. Some of our food came out cold,while the $88 Cowboy Ribeye came out burnt when we order Medium Rare. The steak also appeared to be a combination of other steaks rather than one continuous steak. The chips which they make on site were cold and soggy. My son's burger was raw, and there were part of my pork chop which were not cooked to 145F. We were too frustrated to complain. I tried to do something nice for my family, and Whiskey Cake completely ruined our night. We would have had better service and food at MacDonalds. Finally, I never complain or write bad reviews. This is my first.
   

   Whiskey Cake - JacksonvilleResponded 2 days ago

   John, my name is Jabari Simpson. I am the general manager of Whiskey Cake here in the St. Johns Town Center. I appreciate your feedback about your experience. I can clearly see that we did not meet the expectations for service that you come to enjoy normally on your last visit. I want to share that I take service seriously. The guest experience is key to our continued success. I have spoken to the chef about this and we are taking steps to prevent this from happening in the future. I would like to have the opportunity to earn your business. If you are able please reach out to me directly at the restaurant. I am happy to make this right for you and have your family visit the restaurant again. Looking forward to hearing from you. Thank you.
   

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5. M

   Marie VIP

   Washington DC13 reviews

   4.0

   Dined on 24 March 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   First time visiting and it was a good time and nice place to meet up with friends. Our drinks (martini & old fashioned) were great!
   

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6. G

   Gregory

   Jacksonville1 review

   5.0

   Dined on 22 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was honestly amazing and will definitely recommend this restaurant to everyone the whiskey cake is something completely different.
   

   Whiskey Cake - JacksonvilleResponded 2 days ago

   Thanks for visiting us, Gregory! We're thrilled to hear that you enjoyed your experience at Whiskey Cake - Jacksonville. It's great to know that our unique whiskey cake added something different to your meal. Your recommendation means a lot to us. We look forward to serving you again soon!
   

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7. L

   Lee

   Amarillo5 reviews

   5.0

   Dined on 22 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Music was way too loud. Everything else was perfect.
   

   Whiskey Cake - JacksonvilleResponded 2 days ago

   Thanks for the feedback, Lee! We're thrilled to hear that you had a perfect experience at Whiskey Cake - Jacksonville. We're sorry to hear that the music was a bit too loud during your visit. We appreciate your understanding and patience. We hope to welcome you back soon for an even better experience!
   

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8. OT

   OpenTable Diner

   Jacksonville1 review

   5.0

   Dined on 22 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was fresh, and light. Fried green tomato sandwich delicious!
   

   Whiskey Cake - JacksonvilleResponded 1 day ago

   We're thrilled to hear that you enjoyed your meal at Whiskey Cake - Jacksonville! It's wonderful to know that our fresh and light food was to your liking. We're especially glad that you enjoyed our Croque Madam-It - we're glad we could make your experience delightful. We appreciate your high ratings and look forward to serving you again soon.
   

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9. C

   Cory VIP

   Palm Springs26 reviews

   5.0

   Dined on 22 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding service and wonderful food! A don’t miss when in Jax, a marvelous experience👏🏻👍💯🍸🥃🥂
   

   Whiskey Cake - JacksonvilleResponded 2 days ago

   Thanks for the review, Cory! We're thrilled to hear that you had an outstanding experience at Whiskey Cake - Jacksonville. It's wonderful to know that you enjoyed our food and found our service excellent. We're delighted that you consider us a must-visit when in Jax. Your kind words mean a lot to us. Looking forward to welcoming you back on your next visit. Cheers!
   

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10. G

    Gaby

    Jacksonville1 review

    5.0

    Dined on 22 March 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4

    The service was excellent and the restaurant had good vibes. The drinks and food were unique, yet amazing. Would definitely recommend and eat there again.
    

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    Whiskey Cake - JacksonvilleResponded 1 day ago

    Thanks for the review, Gaby! We're thrilled to hear that you enjoyed your experience at Whiskey Cake - Jacksonville. It's wonderful to know that our unique drinks and food added to your overall satisfaction. We're also glad that our service met your expectations. We appreciate your recommendation and look forward to serving you again soon!
    

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