West Texas Chophouse - Cimarron

Review summary

1. V

   Valeria

   San Antonio

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience! Great food and great service! We had thanksgiving dinner and it was perfect! Thank you!
   

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2. C

   Carolyn

   Chicago

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Graham, was very attentive and on top of the service. Good was great. Highly recommend!!
   

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3. R

   Rhoda

   Denver

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 5
   4. Ambience 5

   What a disappointment! Made reservations 2 weeks prior because they were offering a Thanksgiving menu! They opened at 11:00am and by 1:00pm they ran out! Too late to go anywhere else for a Thanksgiving menu so we had to order from their regular menu. My steak was dry and at that point didn’t want to deal with anymore disappointment! Poor management or their part! Won’t be back!
   

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4. L

   Luis

   El Paso

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were celebrating our 53rd wedding anniversary with family and the experience was a perfect. Our waiter Nadim was the perfect host ! we definitely will return -- again !
   

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5. M

   Mabel

   Chihuahua

   2 reviews

   4.0

   2 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Llegamos 30 min antes de nuestra reservación y pregu tamos si seria posible que nos pasaran y dijeron que no. Si habia mesas disponibles,la mesa de nosotros estaba sola desde que llegamos no entiendo porque no nos sentaron. Todo los de mas estuvo muy bien.
   

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6. R

   Roosevelt

   Alabama

   3 reviews

   vip
   5.0

   3 reviews

   Dined on 22 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent steak. Had the bone in ribeye. Also had the wedge salad which was perfect. Cocktails were good and the ambience even better. Def better and closer than Cattlemans!!
   

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   West Texas Chophouse - CimarronResponded on 22 November 2024

   Hi Roosevelt! Thank you for your wonderful review of West Texas Chophouse! We're thrilled to hear that you enjoyed the excellent bone-in ribeye, wedge salad, cocktails, and the ambiance. Your feedback truly motivates our team to continue providing great experiences. We look forward to welcoming you back for another fantastic meal soon! Thank you for choosing us!
   

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7. G

   Guillermo

   El Paso

   41 reviews

   vip
   5.0

   41 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 5

   Good food and service. Plate came out a little cold and the restaurant was very cold inside. Maybe turn off the AC during winter. All good though
   

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8. K

   Krystal

   Toronto

   2 reviews

   3.0

   2 reviews

   Dined on 27 October 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   I usually love coming here, but last night we went at around 9:40pm. I do have one comment as feedback for improvement, since I love this place: At around 10:20, I noticed the staff was already sweeping and putting the dishware, glassware, silverware away in preparation for closing. This made the ambience very noisy and not very comfortable. It is my understanding that their hours on Saturdays are through “11ish” (with the “ish” as posted on their sign by the entrance). I was very uncomfortable so we cut our experience short. We were planning on ordering more cocktails and dessert, but we left instead, due to the noise and cleaning activities. If the intention is to close right at 11pm, with everything ready, then it seems to be working. It’s just not what is understood from the “ish” on the entrance sign. Food was good as usual, and service too for the most part, with the exception of the host who did not bring me a purse-holder when I asked for one. I didn’t understand why since there were many available. Our sever made it right by bringing one.
   

   West Texas Chophouse - CimarronResponded on 28 October 2024

   Hi Krystal! Thank you for your feedback about your recent visit to West Texas Chophouse. We're glad to hear that you enjoy our food and service, but we apologize for the noise and discomfort caused by the cleaning activities as we prepared to close. Your comments about our hours are important, and we will address this with our team to improve the experience for our guests. We appreciate your understanding and hope you'll visit us again for a more enjoyable experience, where you can fully savor your cocktails and dessert. Thank you!
   

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9. R

   Robert

   El Paso

   1 review

   4.0

   1 review

   Dined on 26 October 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 5

   We tried the sirway store and it was so good. This experience the food didn’t seem seasoned.
   

   West Texas Chophouse - CimarronResponded on 28 October 2024

   Hi Robert, thank you for sharing your experience at West Texas Chophouse. We're glad to hear you enjoyed the sirloin steak! We appreciate your feedback about the seasoning, and we’ll certainly take it into consideration to enhance our dishes. We hope to have the opportunity to serve you again soon for an even better experience!
   

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10. J

    Jason

    San Francisco

    1 review

    3.0

    1 review

    Dined on 20 October 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 5

    Service was extremely slow. Maybe they were short staffed but it took 15 minutes before our server came by to take our drink order. Drinks other than water took another 15 minutes. 2 minutes before steaks were brought out we were offered bread. Steaks came out reasonably quick but two of the four were over cooked, mine was supposed to be rare but was medium well and we didn’t see any point in sending them back. Once our first round of drinks ran out we were never offered a second round. They comped a desert for the slow service but I would have rather had better service and food food than a free slice of carrot cake. Lame.
    

    West Texas Chophouse - CimarronResponded on 22 October 2024

    Hi Jason! Thank you for sharing your experience at West Texas Chophouse. We sincerely apologize for the slow service and the issues with your steaks. Your feedback is valuable to us, and we will address these matters with our team to improve. We understand that you would have preferred a better dining experience over a complimentary dessert and appreciate your honesty. We hope you’ll consider visiting us again for an improved experience. Thank you for bringing this to our attention!
    

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