West Texas Chophouse - Cimarron

Review summary

1. W

   Wendy

   El Paso1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is our favorite place to go for celebrations!!! Service is always so great!!! Excellent food quality!!
   

   West Texas Chophouse - CimarronResponded 1 day ago

   Hi Wendy! Thank you for your wonderful review of West Texas Chophouse! We're thrilled to hear that you consider us your favorite place for celebrations and that our service and food quality consistently meet your expectations. Your kind words truly motivate our team to keep delivering exceptional experiences. We look forward to welcoming you back for your next celebration soon! Thank you for choosing West Texas Chophouse!
   

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2. J

   Jorge

   New York City8 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our reservation was honored for 8:15 and we were quickly seated and our drink order was taken. We ordered our food and we were disappointed as to how long it took to have it ready. Our waiter, twice apologized for the delay. I’m not sure if they were short staffed but this is the 2nd time straight that we have been disappointed. Not to mention that half my order was wrong and the food being lukewarm. The service is great but the delay certainly caused a ripple on our schedule for the evening. I must add that a supervisor quickly corrected the situation by bringing my correct order. This is a shame since one pays good money at such a fine establishment only to to have 2 straight disappointing experiences. Might have to go back to Corralitos for a fine dining experience.
   

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3. L

   Luis

   El Paso1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   10 out of 10. I got the chipotle pasta with shrimp. It was very flavorful I left like it had things that weren’t necessary but it’s a preference thing, it came with some jalapeños, bell peppers, onions, and grape tomatoes. The sauce was a perfect amount of spice. I’m a texture person so I removed the tomatoes. we had the spinach queso dip that was delicioso!! we alsp got a 16 oz ribeye and it was cooked perfectly, it came with a baked potato. The Atmosphere was relaxed, dim lit, romantic if you want to be romantic. Friendly staff. They also had someone offering a sample of a type of steak they sell I wish I could remember the name because it was very soft, flavorful and delicious
   

   West Texas Chophouse - CimarronResponded 2 days ago

   Hi Luis! Thank you for your fantastic review of West Texas Chophouse! We're thrilled to hear you enjoyed the chipotle pasta with shrimp and the spinach queso dip. It's wonderful that you found the atmosphere relaxed and the staff friendly. We appreciate your feedback on the dish preferences and will certainly take it into consideration. Your kind words motivate our team to continue delivering great experiences. We look forward to welcoming you back for another delicious meal soon! Thank you for choosing West Texas Chophouse!
   

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4. OT

   OpenTable Diner

   El Paso1 review

   1.0

   Dined on 2 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It is like a fast food restaurant and not ideal for a couple
   

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5. C

   Cindy

   El Paso1 review

   4.0

   Dined on 23 February 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Everything was great except that I had a reservation and they took 30 mins to get my table ready. Which they did not have ready o a table available. I waited the same time of people that did not have a reservation which I thought was ridiculous. I was standing with gifts and cake for 30 mins with a reservation days prior for a Birthday..! I was very disappointed in how reservations are handled!
   

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6. J

   Jose

   San Diego5 reviews

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great time, enjoying excellent food! Loves the nachos, the chipotle spaghetti and the fillet mignon.
   

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7. M

   Marc

   New Mexico1 review

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely delicious. Service was top notch, food was outstanding. Perfect place for a date night!
   

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8. G

   George

   El Paso1 review

   5.0

   Dined on 8 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Making reservations ahead of time was very helpful. The restaurant is very clean, modern, and warmly lit to make for a relaxing atmosphere despite the moderate noise. The food was absolutely delicious and the service was perfectly fine. Food presentation was superb and I really liked that the server asked us to cut our steaks in front of him to make sure it was cooked to our expectations. My wife and I would regularly go to Texas Roadhouse but I think we just found a new spot that's also much closer to home.
   

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9. S

   Skyler

   El Paso1 review

   4.0

   Dined on 2 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Overall experience was good. The wonderful service made up for small mistakes that happened through the dinner. First they were out of New York strips even thought it was only 6pm. Then a drink from the bar came with a dirty glass and the manager had to get it replaced . Then two of the four stakes came out undercooked, were sent back, one came out better, one they completely redid and it came out very rare with purple instead of medium. It had to go back again, manger brought it out and informed us thermometer was broken and it was right this time. They gave us a free desert for the trouble. Overall food was very good and we would go back.
   

   West Texas Chophouse - CimarronResponded on 3 February 2025

   Hi Skyler, thank you for your review! We’re pleased to hear you enjoyed the overall experience at West Texas Chophouse, and we appreciate your understanding regarding the small mistakes. Your feedback about the steak and drink service is important to us, and we will take action to look into these issues. We’re glad you enjoyed the complimentary dessert and hope to welcome you back soon for an even better dining experience!
   

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10. J

    Jeannie

    Dallas1 review

    3.0

    Dined on 1 February 2025

    1. Overall 3
    2. Food 1
    3. Service 5
    4. Ambience 5

    Service was great. The food was mediocre at best.
    

    West Texas Chophouse - CimarronResponded on 3 February 2025

    Hi Jeannie! Thank you for your feedback about your recent visit to West Texas Chophouse. We're glad to hear that you enjoyed the service, but we're sorry to learn that the food did not meet your expectations. We appreciate your input, as it helps us improve our offerings. We'll take action to look into this matter with our kitchen team. Thank you for sharing your thoughts, and we hope you'll consider giving us another chance in the future for a better dining experience.
    

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