West Texas Chophouse - Airway

Review summary

1. OT

   OpenTable Diner

   Amarillo1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 1

   They overcooked my steak. I asked for a medium rare steak and got a well done steak.
   

   West Texas Chophouse - AirwayResponded 4 days ago

   Dear Customer, Thank you for sharing your experience at West Texas Chophouse. We sincerely apologize for the overcooked steak and understand how disappointing that can be. Your feedback is important, and we will address your concerns with our kitchen team to ensure improvements are made. We appreciate you bringing this to our attention and hope you might consider giving us another chance in the future. Best regards, West Texas Chophouse Team
   

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2. J

   Justin VIP

   Orange County1 review

   2.0

   Dined on 9 February 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 5

   Our food was very good. Unfortunately the service was not great.
   

   West Texas Chophouse - AirwayResponded on 10 February 2025

   Dear Justin, Thank you for your feedback about your recent visit to West Texas Chophouse. We're glad to hear that you enjoyed the food, but we sincerely apologize for the service issues you experienced. We strive to provide a high level of service, and it's clear we fell short during your visit. Your comments will be reviewed with our team as we work to improve. We appreciate your input and hope you'll consider giving us another chance in the future. Best Regards, West Texas Chophouse Team
   

   1 person found this helpful

3. Z

   Zachary

   El Paso1 review

   2.0

   Dined on 19 January 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 1

   The food was phenomenal, but that was the only thing. Went on a Saturday night and honestly, felt like we got sat in a corner and forgotten about. The music was loud, the atmosphere was equally loud, to the point where half of my conversations with my wife were us saying “huh?” back and forth to each other. Like I said, the food was phenomenal, but the service and the vibe of the restaurant totally killed the experience for us. Won’t be coming back.
   

   West Texas Chophouse - AirwayResponded on 20 January 2025

   Dear Zachary, Thank you for taking the time to share your experience at West Texas Chophouse. We're glad to hear that you enjoyed the food, but we sincerely apologize for the service and atmosphere issues you encountered. It’s disappointing to know that your experience was affected by loud music and the feeling of being overlooked. Your feedback is valuable, and we will look into these concerns to improve our guest experience. We appreciate your insights and hope you might consider visiting us again in the future. Best Regards, West Texas Chophouse Team
   

   1 person found this helpful

4. A

   Andrew

   El Paso4 reviews

   2.0

   Dined on 16 January 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Didn’t have the greatest experience. Noticed multiple servers and bartender going in and out of bathroom with apron on while on the shift. Told manager our feedback about what we witnessed and seems like he dismissed our concerns for other people’s health. Very unhygienic. Our server Gabriela on the other hand was amazing 
   

   West Texas Chophouse - AirwayResponded on 16 January 2025

   Dear Andrew, Thank you for sharing your experience at West Texas Chophouse. We sincerely apologize for the concerns you raised regarding hygiene and the response from our manager. Your feedback is important, and we take such matters seriously. We're glad to hear that Gabriela provided you with excellent service, and we will look into the issues you mentioned to ensure a better experience for our guests in the future. Thank you once again for your insights. Best Regards, West Texas Chophouse Team
   

   1 person found this helpful

5. S

   Shalom

   Austin1 review

   4.0

   Dined on 1 January 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great setting,good food and good service. Always a great time!
   

   West Texas Chophouse - AirwayResponded on 3 January 2025

   Hi Shalom, thank you for your review! We're delighted to hear that you enjoyed the setting, food, and service at West Texas Chophouse. Your positive feedback is greatly appreciated, and we will continue to strive for excellence in all aspects of your dining experience. We look forward to welcoming you back for another great time soon!
   

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6. K

   Kagan

   Orlando1 review

   3.0

   Dined on 1 January 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   Food was good, not what we expected. However service was very poor. Waitresses had hair down and continued to play with their hair then proceeded to pick up food orders. We let our waitress know so she could inform someone and after we told her, she began to walk up to us playing with her hair like she was mocking what we had told her. Not very sanitary! Won’t come here again
   

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7. A

   Angela

   Atlanta1 review

   4.0

   Dined on 1 January 2025

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Food and atmosphere was lovely. Our server spent most of the night flirting with 2 guys at the table behind us so we were constantly without drink refills. We asked for a child's menu for our son, yet never received one. We had to them ask her to tell us what was available for children. She seemed rushed and impatient to finish up with us so she could get back to the table behind us and finish her socializing. Typically, we are known for our overly generous tips (especially during holidays), but this time, we left the standard percentage. Would return, but would request a different waitress.
   

   West Texas Chophouse - AirwayResponded on 2 January 2025

   Hi Angela, thank you for your review! We're glad to hear you enjoyed the food and atmosphere at West Texas Chophouse. However, we apologize for the service issues you experienced, including the lack of drink refills and the child’s menu. Your feedback is valuable, and we will look into these concerns to ensure a better experience for our guests in the future. We appreciate you sharing your thoughts and hope to welcome you back soon for an improved visit!
   

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8. F

   Freddy

   El Paso1 review

   4.0

   Dined on 1 January 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Very good steaks a little to pricey but worth the wait.
   

   West Texas Chophouse - AirwayResponded on 2 January 2025

   Hi Freddy, thank you for your review! We're thrilled to hear that you enjoyed the steaks at West Texas Chophouse. We understand that pricing can be a consideration, and your feedback is valuable. We appreciate you taking the time to share your thoughts, and we will keep them in mind as we continue to enhance our offerings. We hope to welcome you back soon for another delicious meal!
   

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9. A

   Aaron

   El Paso1 review

   5.0

   Dined on 29 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Viviana was an excellent server. She was very attentive, polite and made sure everything was right. We will definitely be going back.
   

   West Texas Chophouse - AirwayResponded on 30 December 2024

   Hi Aaron! Thank you so much for your fantastic review of West Texas Chophouse! We're thrilled to hear that Viviana provided you with excellent service and made your experience enjoyable. Your kind words motivate our team to keep delivering outstanding dining experiences. We look forward to welcoming you back soon for another great meal! Thank you for choosing West Texas Chophouse!
   

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10. S

    Sandra

    El Paso14 reviews

    5.0

    Dined on 29 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We were celebrating our parents anniversary and it was a great experience. The food was amazing and delicious. The service was excellent.
    

    West Texas Chophouse - AirwayResponded on 29 December 2024

    Hi Sandra! Thank you so much for your wonderful review of West Texas Chophouse! We're delighted to hear that you had a great experience celebrating your parents' anniversary with us. It's fantastic to know that you enjoyed the amazing food and excellent service. Your kind words inspire our team to keep delivering outstanding experiences. We look forward to welcoming you back soon for another memorable meal! Thank you for choosing West Texas Chophouse!
    

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