Walker's Exchange

Review summary

1. OT

   OpenTable Diner

   Louisville4 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Nice hotel restaurant. The server was friendly but new. Salmon was nicely prepared and the French onion soup was lovely.
   

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2. JW

   JillW

   Louisville2 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Food was good, ambience is generic and we didn’t like the little tables that were too close to others in the booth. We requested a booth thinking it would be more private. It was not at all. I could hear the entire conversation of the people next to us. The food was good. The service was goodish. The server could have brought drinks without being asked and had the tiny table cleared more quickly.
   

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3. M

   Michael

   Louisville1 review

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   Quantities are excessive although food is tasty and well prepared.
   

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4. D

   Dottie VIP

   Louisville64 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Food was subpar at at best. The fries were good and the kettle chips were good. Drinks were okay. Wait staff was less than enthused. And we were the first ones over there. I'm not sure that he checked on us once and the manager or somebody like that brought our food to us. Had the brisket grilled cheese. It was lacking on the cheese and the brisket was one slab of fat.
   

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5. C

   Carol VIP

   Louisville12 reviews

   3.0

   Dined on 27 February 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   The food was great. Service, not so much. We never saw our waiter again after we ordered. We had to flag down someone to get our bill
   

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6. P

   Priya

   Atlanta48 reviews

   1.0

   Dined on 24 February 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   We understand the kitchen and waitstaff were likely very busy with at least two trade shows happening at the Galt House simultaneously, but we unfortunately had a poor experience. Our food took 40 minutes to arrive, and when it did, part of the order was incorrect and the food was cold. Due to time constraints, we could only request the correct order without sending anything back. Consequently, we opted for different restaurants for the remaining mornings of our stay.
   

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7. C

   Christopher

   Louisville1 review

   1.0

   Dined on 16 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Do not eat here. Worst dining experience in Louisville yet. Food was terrible and service was even worse. Very mismanaged. We almost had to walk out without even paying our check because they were so inattentive. Every table around us was experiencing the same problems.
   

   Walker's ExchangeResponded on 17 February 2025

   Thank you for taking the time to share your feedback about your recent visit to Walker's Exchange. I truly apologize for any disappointment you experienced. Our goal is to provide exceptional service and memorable dining experiences, and it’s clear we fell short during your visit. Thank you once again for bringing this to my attention. I look forward to the chance to regain your trust.
   

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8. J

   James

   Louisville1 review

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This has been a great option for us while we stayed at the hotel. Great food choices, food was delicious and staff was amazing.
   

   Walker's ExchangeResponded on 17 February 2025

   Thank you so much for your kind words! We're thrilled to hear that you enjoyed the food choices and had a great experience with our staff. We appreciate your support and hope to welcome you back to Walker's Exchange on your next visit to the Galt House Hotel!
   

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9. H

   Heath

   Louisville2 reviews

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   The food quality was reminiscent of average cafeteria fare, despite the menu featuring some fancy and creative plate names. It felt like the restaurant was simply repurposing its hotel buffet space for dinner service, offering the same buffet-quality food but at an upscale price. While the ambiance might suggest a high-end dining experience, the reality didn't match up. If you're looking for a meal that justifies the cost, you might want to explore other options.
   

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10. T

    Tim

    Louisville3 reviews

    5.0

    Dined on 14 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great experience, first time and enjoyed it! Our server Patrick was on top of things.
    

    Walker's ExchangeResponded on 17 February 2025

    We’re thrilled to hear you had a great first experience at Walker's Exchange! I’ll be sure to pass along your compliments to Patrick—he’ll be glad to know his attentive service made your visit enjoyable. We look forward to welcoming you back again soon!
    

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