Waldhaus Restaurant

Review summary

1. OT

   OpenTable Diner

   Vancouver2 reviews

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   It was nice reasonable atmosphere but felt rushed waiter was miserable food was good
   

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2. C

   CLAUDINE

   Montreal2 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Très beau restaurant service impeccable et la nourriture était excellente
   

   Waldhaus RestaurantResponded 3 days ago

   Dear Valued Guest, Thank you so much for your 5-star review! We are truly grateful that you took the time to share your positive experience.
   

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3. OT

   OpenTable Diner

   Sydney1 review

   5.0

   Dined on 8 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a delicious dinner at Waldhaus. Some of the dishes were not what we expected (the split pea soup was an orange colour & the little gems dish was actually a salad), but tasty nonetheless. The pulled pork sandwich and the bratwurst were amazing. Perfect cosy meal after a day skiing. Fairmont Banff Springs guests even get a shuttle from the hotel and back! 10/10.
   

   Waldhaus RestaurantResponded 3 days ago

   Dear Valued Guest, Thank you so much for your 5-star review! We are truly grateful that you took the time to share your positive experience.
   

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4. K

   Kato VIP

   Ottawa3 reviews

   2.0

   Dined on 7 March 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   We were not impressed with our overall experience at Waldhaus compared to the other Banff Springs Hotel restaurants. Service was slow even though the restaurant was far from full and food was average. The Vermillion was excellent! Overall 5 stars.
   

   Waldhaus RestaurantResponded 3 days ago

   Dear Valued Guest, Thank you for your review. We regret that your experience didn’t meet our usual standards. If you would like our assistance, please contact us at directly at your convenience.
   

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5. H

   Hamilton

   Louisville1 review

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had an amazing dinner. We started with great pretzel appetizer - the beer cheese was fabulous. For entrees we had the pork sandwich and bratwursts. Both were delicious. For dessert we had the chocolate fondue which had fresh fruit, cinnamon cookies and baked goods, and the homemade marshmallows! The staff was great and very welcoming. Our waiter was very attentive and helped us pick our meals. We were in a great secluded spot that had a great ambiance. The quiet music selection was very nice. I highly recommend you dine here and look forward to coming back!
   

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6. B

   Barry

   Calgary7 reviews

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We stay at Banff Springs at least twice a year, and always go to the Waldhaus every time. The atmosphere is great, the staff is amazing (Mark, Julie, et al) friendly, helpful and a lot of fun. Cannot recommend this experience enough.
   

   Waldhaus RestaurantResponded on 1 March 2025

   Thank you so much for your 5-star review! We are pleased to welcome you again and truly grateful that you took the time to share your positive experience. The team looks forward to your next visit.
   

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7. E

   Elle

   San Francisco5 reviews

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had a lovely time sitting at the bar in the pub. It was quiet on a Friday night. The food was good. I really enjoyed the veggie tartine. The vibes were very chill, kind of moody. If you’re staying at the hotel and want a no-frills (but delicious) dinner, consider the pub.
   

   Waldhaus RestaurantResponded on 1 March 2025

   We are grateful for your 5-star review. Thank you for sharing your review with us and the community.
   

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8. J

   Jenna VIP

   San Francisco7 reviews

   3.0

   Dined on 18 February 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   The Waldhaus Restaurant was average, at best. It feels like a theme park experience that needs to be refreshed. The main dining room is pretty, but we were seated in the enclosed porch area, which no doubt has amazing daytime views, but we visited at night and the ambiance was weird. Very harsh lighting. Food wise, we ordered the three course dinner and the cheese fondue was good. I think it would have been nice to have something to to dip other than stale bread and apples. The pork schnitzel was decent, and the chocolate fondue was tasty, but not elevated at all. Nothing made the experience feel special. This restaurant lacks the Fairmont’s signature attention to detail and seems due for a reboot.
   

   Waldhaus RestaurantResponded on 18 February 2025

   Dear Valued Guest, Thank you for your review. We regret that your experience didn’t meet our usual standards. If you would like our assistance, please contact us at directly at your convenience. Kind regards, Sam – Food & Beverage Office Manager
   

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9. D

   Dietrich

   Calgary6 reviews

   4.0

   Dined on 17 February 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was excellent. Had the schnitzel and enjoyed it. For dessert had the apple strudel which was a sweet light finish to the dinner. Overall enjoyed the dinner. Note you have to walk up to the restaurant ( road and stairs which was adventurous in the snow and cold for my date in high heels).
   

   Waldhaus RestaurantResponded on 18 February 2025

   Dear Valued Guest, Thank you for sharing your review. We look forward to your next visit. Best wishes, Sam – Food & Beverage Office Manager
   

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10. R

    Ryan

    Calgary1 review

    4.0

    Dined on 17 February 2025

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    Good and atmosphere were fantastic. Would highly recommend
    

    Waldhaus RestaurantResponded on 18 February 2025

    Dear Valued Guest, Thank you for sharing your review. We look forward to your next visit. Best wishes, Sam – Food & Beverage Office Manager
    

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