Vapiano - Bourke Street Mall

Review summary

1. G

   Giada

   Melbourne1 review

   2.0

   Dined on 26 January 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 1

   If you are looking for a proper Italian experience, don’t go in this place. Unfortunately, the food is not authentic. The bruschetta is enjoyable, but the pastas and risottos were not good. The bottomless is a good deal.
   

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2. O

   Olivia VIP

   Melbourne7 reviews

   4.0

   Dined on 23 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food was fab! Had to order via a QR code which felt a bit removed from the service but was handy as we had a large group. Food came out at different times though. Restaurant vibe was good though.
   

   Vapiano - Bourke Street MallResponded on 27 December 2024

   Hi Olivia, thank you for providing us with your feedback. We have passed your feedback on to our team for improvements moving forward and hope to see you back again soon 😊
   

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3. T

   Tim

   Melbourne1 review

   5.0

   Dined on 19 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food and value for money especially during happy hour. Would recommend
   

   Vapiano - Bourke Street MallResponded on 27 December 2024

   Hi Tim, thank you for your review and feedback. We're so pleased to hear you enjoyed dining with us and look forward to seeing you back again soon 🍝
   

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4. H

   HELEN

   Melbourne2 reviews

   4.0

   Dined on 17 December 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Reasonable price but I wish there were more vegetarian and vegan dishes. I have hearing impairment but still think the noise is unbearable. Doesn't accept cash???
   

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5. C

   Carolyn

   Victoria2 reviews

   5.0

   Dined on 5 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   There were 11 of us for lunch today. The food was incredible at a reasonable price. The service was amazing! The staff were so accommodating. Only complaint was music was a bit too loud, so we couldn’t chat over lunch. Would recommend this restaurant to everyone, and we will definitely be back. We could order at our table, and could pay individually (split bill) at the table. Our lovely waitress did everything!! Loved this place!
   

   Vapiano - Bourke Street MallResponded on 11 December 2024

   Hi Carolyn, thank you for providing us with your feedback. We have passed your feedback on to our team for improvements moving forward. Glad to hear you had such a great experience and hope to see you back again soon 😊
   

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6. H

   Hazel

   Toronto2 reviews

   4.0

   Dined on 26 October 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Really pleased with the restaurant in terms of service (they took into consideration we were going to the theatre and dealt with our orders efficiently) and in terms of food - especially the garlic pizza we shared for starters. BUT we did not like the card only payment WITH a surcharge and no ability to split the bill. For a place that caters for large groups heading out for a show, this is a real inconvenience......
   

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7. P

   Paris

   Tropical QLD1 review

   5.0

   Dined on 13 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great, portion sizes were perfect and the flavour was delightful. Service was quick for drinks and understandable for food as made fresh which the staff were upfront about.
   

   Vapiano - Bourke Street MallResponded on 23 October 2024

   Hi Paris, thank you for your review and feedback. We're so pleased to hear you enjoyed dining with us and look forward to seeing you back again soon 🍝
   

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8. S

   Sanjeet

   London1 review

   5.0

   Dined on 5 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. Service could have been a bit better. We ordered an entree and mains. My main came out with the entree- and I was asked if I want it now and be left sitting on the table.
   

   Vapiano - Bourke Street MallResponded on 9 October 2024

   Hi Sanjeet, thank you for providing us with your feedback. We have passed your feedback on to our team for improvements moving forward and hope to see you back again soon 😊
   

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9. B

   Brenda

   Melbourne1 review

   1.0

   Dined on 7 September 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Tasteless uninspiring very small meals for price. Unattentive disinterested staff, tried to charge me for a drink I'd already paid for.
   

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10. C

    Carolina

    Melbourne1 review

    5.0

    Dined on 3 August 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The place is very nice and comfortable, the food is delicious !!!
    

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