Ume Sushi Heights

Review summary

1. k

   kayla

   VIP

   Austin

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 4

   The food is great but unfortunately, every time I visit this restaurant, the service is awful. They are either understaffed or just have no idea how to properly service customers. It took 45 minutes to get our drinks last night and the waitress didn’t even open the sake bottle. I opened the bottle myself and cut my finger, which bled the remainder of the meal. My friend ended up leaving after an hour and a half because her food still had not come out.
   

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2. J

   Justin

   VIP

   New Orleans

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Solid sushi place near heights fie special occasions. Chefs constantly putting out top quality concepts and dishes. Ambience, decor, music are perfect, food and service on par with MF and Kata IMHO and for a bit less money.
   

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3. I

   Ivonne

   VIP

   Houston

   99 reviews

   5.0

   99 reviews

   Dined on 22 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   UNBELIEVABLY AMAZING EXPERIENCE AS USUAL! We love the sushi bar experience and often go early to eat sushi so we can interact with the chefs. This time may have been our favorite, best of any sushi restaurant we have visited in the world. Kudos to Chef T and Kane (I know I didn’t spell those right) for guiding us through a delicious journey of the UME menu. Fell in love with the Tasmanian Trout and Hamachi Belly! Yum yum yum! To Scott for the Ume Cocktail recommendation…I’M A CONVERT! Delectable cocktail you can enjoy year round! CHEERS! See you all again SOON!
   

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4. S

   Salli

   Los Angeles

   4 reviews

   4.0

   4 reviews

   Dined on 6 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Loved the minimalist zen decor. Beautiful design. The food was great. Not outstanding. Beautiful presentation and attentive staff.
   

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5. D

   Dusten

   Austin

   2 reviews

   2.0

   2 reviews

   Dined on 27 November 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Pretty disappointing. Was recommended by head sushi chef where I work. There was a sake tasting event which seemed to have all staffing thrown off their game. The bartender was taking tables instead of where he needed to be and the guy behind the bar was floundering w an impressive amount of dirty glassware piling up. Still, every item coursed took an extremely long time to arrive, including the store bought pickle assortment. Ordered a few sashimis and they tasted tired. The shima aji tasted like a bad sea bass. The instant wasabi was two different colors from oxidation, likely sitting uncovered in a refrigerator for hours. Saw an add online that they were hiring for front of house. Hope they get the staffing they desperately need.
   

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6. M

   Michael

   VIP

   Houston

   22 reviews

   5.0

   22 reviews

   Dined on 26 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time. Every bite of everything was great. We told our server we were in kind of a hurry because we needed to make it to a concert, and she stayed on top of everyone to get us in and out while still having a great experience.
   

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7. k

   katelyn

   Houston

   1 review

   5.0

   1 review

   Dined on 8 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful! Such a beautiful place and wonderful service!
   

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8. B

   Bruce

   Houston

   6 reviews

   5.0

   6 reviews

   Dined on 29 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our second time here and they did not disappoint!! We sat at the sushi bar and had great service. They sushi was very fresh with a good mix of selection. Definitely going back again!
   

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9. L

   Lauren

   Houston

   2 reviews

   3.0

   2 reviews

   Dined on 28 September 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   The sushi was smaller than usual, our edamame was the first thing we ordered but didn’t come for almost 30 minutes and our waiter would just disappear.
   

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10. C

    Christy

    Houston

    1 review

    1.0

    1 review

    Dined on 22 September 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    We waited for over 45 mins after placing our drinks order and still nothing. Food came out so slow, we ended up leaving and canceling all orders. Way under staffed and no manager on site to make sure everything was up to service. Many folks left angry.
    

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