TURN Bar + Kitchen at The Ritz-Carlton Cleveland

Review summary

1. OT

   OpenTable Diner

   Cleveland

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our traditional family Christmas Eve dinner was great once again! We had the pleasure of Julie as our server tonight. She is always spot on with her steps of service. Dishes were all very good and the decor is comfortable and festive!
   

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2. C

   Courtney

   Cleveland

   7 reviews

   3.0

   7 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   We spent Christmas Eve with the Ritz and it was a nice time, but I think in this season of our life we will not be back for Holiday Dining. Firstly, I know it is such a hard balance to have the right amount of staff. You don’t want to over staff but being understaffed is also not ideal. I think that was the case last night, for us at least. There were two servers, one bartender and one floater from what I saw and we felt every bit of the thinly stretched staff. I must note though that everyone was simply delightful. We were the first reservation at 5:15, got there at 4:45 because traffic was light, and didn’t leave until 7:25. The reason we chose The Ritz for dinner was because they had an hour and half limit for each table, which would have been great for the age of our kids…but that timeline seemed to not apply in this seating. After the first course/drinks, service started to slow even more and we lost the kids entirely, asking for their dessert and ours to be packed up for home. We will try again when the kids are older!
   

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3. R

   Russ

   San Diego

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Incredible dining experience … from the ambience, the service and the food. A great way to spend Christmas Eve. 
   

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4. J

   Jay

   VIP

   Cleveland

   5 reviews

   3.0

   5 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Under staffed. Waitress did her best. Food was just ok.
   

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5. G

   Gina

   Cleveland

   1 review

   3.0

   1 review

   Dined on 17 December 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   I've been a regular lunch customer for several years and I'm disappointed with the new menu. The tuna nicoise salad was my favorite "go-to" item and it's no longer available. Several of the more reasonably priced items are gone which is a miss for a lunch menu. The price for the portions received is exceptionally high for lunch. The salad I got was good, but basic compared to the item I preferred. Turn won't be in my regular lunch rotation anymore, unfortunately.
   

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6. c

   chris

   VIP

   Cleveland

   5 reviews

   5.0

   5 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great brunch experience! Everything was amazing!Love the ritz at Christmas time.
   

   TURN Bar + Kitchen at The Ritz-Carlton ClevelandResponded on 17 December 2024

   Dear Chris, Thank you so much for sharing your experience! We are thrilled to hear you had a great brunch and that our team helped make your visit special. The Ritz-Carlton truly is magical during the Christmas season, and we are delighted you could enjoy it. We hope to welcome you back again soon for another memorable visit! Warm regards,
   

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7. B

   Brad

   VIP

   Cleveland

   87 reviews

   5.0

   87 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great ambiance and service. Food options were exactly on point and each dish we were served was delicious.
   

   TURN Bar + Kitchen at The Ritz-Carlton ClevelandResponded on 11 December 2024

   Dear Brad, Thank you for your positive feedback. We are delighted to learn that you appreciated our ambiance, service, and menu selection. Our aim is to provide an exceptional dining experience, and we are pleased to know that we achieved this with your visit. We look forward to welcoming you back in the near future. Best regards,
   

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8. N

   N

   Coastal Georgia

   1 review

   5.0

   1 review

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome for my wife and I. Took really good care of us and food was excellent.
   

   TURN Bar + Kitchen at The Ritz-Carlton ClevelandResponded on 9 December 2024

   Dear N, Thank you so much for your kind words! We are thrilled to hear that you and your wife had an excellent experience and felt well taken care of. It means a lot to us, and we look forward to welcoming you both back soon!
   

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9. M

   Mindy

   Cleveland

   1 review

   5.0

   1 review

   Dined on 4 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Mary was our server and she was one of the best we have ever had. She was kind and personable. She engaged in pleasant conversation and was a joy to chat with . Everything was wonderful! We celebrated our 26th anniversary and we plan to make it a tradition from here on out to celebrate at the Ritz:)
   

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   TURN Bar + Kitchen at The Ritz-Carlton ClevelandResponded on 9 December 2024

   Dear Mindy, Thank you so much for your glowing review and for choosing to celebrate such a special occasion with us! We are thrilled to hear that Mary made your experience so memorable with her kindness and personable service. She truly exemplifies the hospitality we strive for at the Ritz. We are honored to have been part of your 26th anniversary celebration and are delighted to know you plan to make us part of your tradition. We look forward to welcoming you back for many more celebrations in the future! Warm regards,
   

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10. S

    Susan

    Pittsburgh

    9 reviews

    5.0

    9 reviews

    Dined on 30 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great evening! The food was creative, beautifully presented, and delicious. Mary, Denita, and Olsi went above and beyond to make us feel welcome and answer our questions about Cleveland. We had avocado cones, textures of beet salad, and casarecce pasta. Each was a truly original take on foods that are in fashion, avoiding the cliches of the day. Beautiful setting, gracious hospitality, creative, delicious food. We will be back!
    

    TURN Bar + Kitchen at The Ritz-Carlton ClevelandResponded on 9 December 2024

    Dear Susan, Thank you so much for your kind words and for sharing your experience with us! We are thrilled to hear you enjoyed the creativity and presentation of our dishes, especially the avocado cones, textures of beet salad, and casarecce pasta. It’s wonderful to know that Mary, Denita, and Olsi made your evening extra special with their hospitality and knowledge. We are so glad you appreciated the setting and the originality of our menu. Your feedback means the world to us, and we can't wait to welcome you back soon! Warm Regards,
    

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