Truluck's - Ocean's Finest Seafood & Crab - Naples

Review summary

1. D

   David

   VIP

   Charlotte

   61 reviews

   4.0

   61 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Unfortunately the one deficiency always comes to mind. I ordered the king crab leg, 1/2 pound. I usually have a full pound at home, but with salad and appetizers this should be fine. They instead brought one crab leg. I’m guessing this was much closer to 1/4 pound, and often having king crab at home, I’ve got a pretty good sense of size. When they saw my surprise at the under-sized portion, they offered to make it a one-pound order. I didn’t really want to pay for a full pound and still get less than a half pound. Other than that, the other meals were proper sized and tasted good.
   

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2. K

   Kurt

   VIP

   Indiana

   20 reviews

   5.0

   20 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Waitress Ivanna was extremely accommodating and professional. Amazing experience.
   

   Truluck's - Ocean's Finest Seafood & Crab - NaplesResponded 1 day ago

   Kurt, Thank you for the excellent review. Ivana will be happy to receive the nice words. We are pleased to hear that you had an amazing experience and we hope to be of service to you in the future. Brooke Torrez Assistant General Manager
   

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3. r

   randi

   VIP

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful Anniversary dinner- service was amazing!
   

   Truluck's - Ocean's Finest Seafood & Crab - NaplesResponded 1 day ago

   randi, We are delighted to have celebrated your special day with you, Tijana will be happy to hear the kind feedback as well. Happy Anniversary and we look forward to your future occasions with us. Brooke Torrez Assistant General Manager
   

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4. F

   Fran

   VIP

   Greater Boston

   16 reviews

   3.0

   16 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   The stereo speakers in the area by the kitchen was too loud and boomy. The Au gratin potatoes….. never had them with loads of sour cream on hash brown style potatoes. I wouldn’t call them au gratin. Server was awesome. We weren’t blown away by the food though.
   

   Truluck's - Ocean's Finest Seafood & Crab - NaplesResponded 1 day ago

   Fran, We apologize for the noise level as well as to hear that the food was not up to par. We would like to gather some much needed feedback and to make up the experience to you. If you would kindly call 239-530-3131 the Leadership team would like to make it right with you. We hope to hear from you soon. Brooke Torrez Assistant General Manager
   

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5. M

   Marta

   VIP

   Miami

   10 reviews

   5.0

   10 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Beautiful anniversary dinner. Special thank you to Heidi. Exceptional! Stone crabs were unbelievable! Lobster soup was lukewarm warm and lobster meat was extremely cold. However, the entire meal was wonderful. Carrot cake was to die for. WOW! Thank Heidi for making our evening so special.
   

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   Truluck's - Ocean's Finest Seafood & Crab - NaplesResponded 1 day ago

   Marta, We can't thank you enough for this wonderful review, and honest feedback as well. We apologize about the bisque but are excited to hear that you had a wonderful dinner and that Heidi really elevated your experience. We hope celebrate with you in the future. Brooke Torrez Assistant General Manager
   

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6. J

   Jan

   Naples

   23 reviews

   4.0

   23 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   We’re locals and visit often. Food was excellent, service was a little slow at first, but got better, table was wobbly, had to get waiter to try to fix it. Not pleasant worry about dumping water on us.
   

   Truluck's - Ocean's Finest Seafood & Crab - NaplesResponded 1 day ago

   Jan, We apologize that we needed to adjust your table prior to seating but are happy to hear that the experience picked up after that. We love our locals and appreciate your business. We hope to see you again soon. Brooke Torrez Assistant General Manager
   

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7. M

   Mark

   VIP

   Palm Springs

   21 reviews

   5.0

   21 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our waiter was named Edwin and he was spectacular. We would go back to Trulucks just because of. I’m alone however the food was spectacular as usual. It was an amazing experience! I would highly recommend Trulucks in Naples!
   

   Truluck's - Ocean's Finest Seafood & Crab - NaplesResponded 1 day ago

   Mark, We are ecstatic to hear that Edwin took such great care of you while dining at Truluck's. It is a joy to hear that you had a wonderful experience and we can't wait to welcome you back in. Thanks again for choosing Truluck's. Brooke Torrez Assistant General Manager
   

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8. J

   Jessica

   Naples

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   First time here & we went for our anniversary. I let them know beforehand & I requested an intimate setting if possible. We were sat at the front most table near the lobby. It was loud. Food was OK, nothing mind blowing. Naples prices. Our server Tiana was the true star of the evening. She was so attentive and pleasant. Made sure we were good at all times and brought us a baked Alaska for dessert, on the house, to celebrate. Overall this was a 7/10 for us.
   

   Truluck's - Ocean's Finest Seafood & Crab - NaplesResponded 3 days ago

   Jessica, We apologize you did not like your seating arrangement and sounds like the food was not up to par either. We know how special Anniversaries are and we are sorry we did not leave you with a memorable dining experience to remember. Please call 239-530-3131 at your convenience and we would love the opportunity to make it up to you. Brooke Torrez Assistant General Manager
   

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9. H

   Helen

   VIP

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceptional! Hands down the best restaurant in Naples. Staff was very kind and patient towards my kids.
   

   Truluck's - Ocean's Finest Seafood & Crab - NaplesResponded 1 day ago

   Helen, We are happy that you and your family were able to have an exceptional dinner at Truluck's, we truly appreciate your kind words and look forward to taking care of you in the future. Brooke Torrez Assistant General Manager
   

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10. E

    Erez

    VIP

    Toronto

    50 reviews

    4.0

    50 reviews

    Dined 4 days ago

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    Great experience here as usual. The food and service tends to be good. What I found different this time was the energy level of our wait staff. In the past we had some amazing people. This time our crew were just very professional but not excited or exciting. Disappointed that this time out of several celebrations they did charge me this time for a slice of cake. Typically birthdays and celebrations you get complimentary dessert. And I have been to this location several times. I will say the food was spot on. The tuna was excellent. My steak was cooked perfectly and the sides were heavenly. Still one of my favorite restaurants on 5th Ave in Naples.
    

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    Truluck's - Ocean's Finest Seafood & Crab - NaplesResponded 4 days ago

    Erez, We can't thank you enough for sharing such a detailed review. We are committed to continuous improvement and appreciate the feedback and will utilize it for improvements. We apologize that you were charged for your celebratory dessert, please contact any of our Leadership team and we would like to make it up to you. At your convenience please call 239-530-3131, we look forward to speaking with you soon. Brooke Torrez Assistant General Manager
    

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