Truluck's - Ocean's Finest Seafood & Crab - Naples

Review summary

1. E

   Erez

   VIP

   Toronto

   50 reviews

   4.0

   50 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great experience here as usual. The food and service tends to be good. What I found different this time was the energy level of our wait staff. In the past we had some amazing people. This time our crew were just very professional but not excited or exciting. Disappointed that this time out of several celebrations they did charge me this time for a slice of cake. Typically birthdays and celebrations you get complimentary dessert. And I have been to this location several times. I will say the food was spot on. The tuna was excellent. My steak was cooked perfectly and the sides were heavenly. Still one of my favorite restaurants on 5th Ave in Naples.
   

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   Truluck's - Ocean's Finest Seafood & Crab - NaplesResponded 1 day ago

   Erez, We can't thank you enough for sharing such a detailed review. We are committed to continuous improvement and appreciate the feedback and will utilize it for improvements. We apologize that you were charged for your celebratory dessert, please contact any of our Leadership team and we would like to make it up to you. At your convenience please call 239-530-3131, we look forward to speaking with you soon. Brooke Torrez Assistant General Manager
   

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2. R

   Richard

   Naples

   10 reviews

   5.0

   10 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous night celebrating a birthday. Food was excellent. Wide variety on the menu. Service was top notch.
   

   Truluck's - Ocean's Finest Seafood & Crab - NaplesResponded 1 day ago

   Richard, It is joy to hear that you have a fabulous Birthday celebration at Truluck's, we hope you think of us for your future occasions. Thanks again. Brooke Torrez Assistant General Manager
   

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3. T

   Terry

   VIP

   Naples

   45 reviews

   5.0

   45 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was birthday celebration and our server, Britton, was so accommodating. Professional, courteous and attentive. The seared tuna was perfectly prepared. The complimentary birthday baked Alaska was festive and delicious as was the signed birthday card. Very nice touch. Trulucks is a stand out among many good restaurants in downtown Naples.
   

   Truluck's - Ocean's Finest Seafood & Crab - NaplesResponded 1 day ago

   Terry, We are delighted to receive such excellent feedback about your Birthday celebration and service given. We appreciate your business and hope you celebrate with us in the future. Brooke Torrez Assistant General Manager
   

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4. D

   Donna

   Naples

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Good food, excellent service in a beautiful spot in Naples. Great for a family gathering or a romantic dinner.
   

   Truluck's - Ocean's Finest Seafood & Crab - NaplesResponded 1 day ago

   Donna, We are happy to hear the wonderful compliments and are pleased that you enjoy dining with us for many occasions. We thank you for your business and look forward to your next visit with us. Brooke Torrez Assistant General Manager
   

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5. j

   jerry

   VIP

   Chicago

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service. Very friendly staff. Made you feel very welcome to dine
   

   Truluck's - Ocean's Finest Seafood & Crab - NaplesResponded 1 day ago

   jerry, It is a joy to be of service to you and we thank you for choosing Truluck's, we hope to see you in the near future. Brooke Torrez Assistant General Manager
   

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6. J

   Jan

   Tampa

   26 reviews

   5.0

   26 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a memorable meal! Food and service were both excellent.
   

   Truluck's - Ocean's Finest Seafood & Crab - NaplesResponded 1 day ago

   Jan, It is always our goal to create a memorable dining experience for any occasion for our guests. We appreciate you dining with us and hope to see you in the near future. Brooke Torrez Assistant General Manager
   

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7. M

   Matthew

   Charleston

   7 reviews

   5.0

   7 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful restaurant with great service!! Food was delicious!
   

   Truluck's - Ocean's Finest Seafood & Crab - NaplesResponded 1 day ago

   Matthew, We would like to thank you for the wonderful review, we are delighted that you enjoyed all aspects of your dining experience and we hope to welcome you back in again soon. Brooke Torrez Assistant General Manager
   

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8. R

   Roy

   Naples

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   I was disappointed with the small portion of fish on three different fish entrees. This had been a favorite Naples restaurant up until this last visit.
   

   Truluck's - Ocean's Finest Seafood & Crab - NaplesResponded 1 day ago

   Roy, We apologize you did not have a great experience the last time you dined with us. Please contact the Leadership team so we can gather further information and rectify this with you. Please call 239-530-3131 at your convenience. Brooke Torrez Assistant General Manager
   

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9. J

   Jon

   Naples

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 1

   We had a 5 pm appointment they seated us in the BAR. Nobody was in the entire restaurant. They have a few tables by the windows that are not high tops but this is considered the restaurant not the bar. Believe me this is the bar. It was happy hour so there was some noisy patrons and the piano music was not good. Do not let them sit you in the BAR area for dinner as this ruins the ambiance. We were looking forward to this dinner . We had king crab legs and lobster. they were good but I would say not for the price. There is no reason for them to seat anyone in this area unless it is packed and no where else to sit. My husband and I both said we don't care if we ever go back there. If we want to spend over 300 for dinner not including the tip,, I think we can find something better.
   

   Truluck's - Ocean's Finest Seafood & Crab - NaplesResponded 1 day ago

   Jon, We apologize that you did not care for your seating placement along the windows on 4th avenue. I am happy I was able to stop by the table and speak to you, as promised, I did put in your reservation profile that you prefer the other side of the dining room. Please let me know if we may further assist in your future dining experiences. We hope to welcome you back again. Brooke Torrez Assistant General Manager
   

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10. M

    Michael

    VIP

    Naples

    16 reviews

    3.0

    16 reviews

    Dined 5 days ago

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 4

    We were excited for the first time there calamari was tough and dry - we reported it to the waiter Steve shrimp and scallops dinner - shrimp was dry/overcooked branzino was way overcooked and dry for a seafood place this was terrible
    

    Truluck's - Ocean's Finest Seafood & Crab - NaplesResponded 4 days ago

    Michael, We apologize that you did not enjoy your most recent visit with us, it sounds like we dropped the ball on our food preparation and we are truly sorry for that. If you would kindly call the Leadership team at 239-530-3131 we would like the opportunity to make it up to you. We hope to hear from you soon. Brooke Torrez Assistant General Manager
    

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