True Food Kitchen - Westfield Century City

Review summary

1. h

   hilary

   VIP

   Los Angeles

   16 reviews

   1.0

   16 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 3

   I am a regular customer at true foods. I eat at all the locations and only have problems at century city with the inconsistency of the food. My friend and I went for Christmas Eve dinner and we had to send back our meals twice. Staff was nice and very apologetic but the food was terrible.
   

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2. K

   Kimberley

   VIP

   Los Angeles

   16 reviews

   5.0

   16 reviews

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Delicious as always, especially the edamame dumplings.
   

   True Food Kitchen - Westfield Century CityResponded on 12 December 2024

   Thank you for your wonderful review, Kimberley! We're delighted to hear you enjoyed the edamame dumplings and look forward to your next visit.
   

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3. J

   Jason

   Los Angeles

   1 review

   3.0

   1 review

   Dined on 30 November 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 2

   The food is good, but it was too cold and drafty in the restaurant and they insisted on keeping several doors open.
   

   True Food Kitchen - Westfield Century CityResponded on 30 November 2024

   Hi Jason, so sorry to hear about your experience with us. We will ensure we monitor temperature of restaurant to make it a much more enjoyable experience for you.
   

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4. JG

   JeddG

   VIP

   Los Angeles

   3 reviews

   1.0

   3 reviews

   Dined on 28 November 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Atrocious restaurant. Food and service are not even close to the standards of this chain. Avoid century city location at all costs
   

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5. k

   kristin

   VIP

   Los Angeles

   1 review

   1.0

   1 review

   Dined on 24 November 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   The service was so awful we just had to laugh about it. We were the first table in for 10:30 brunch. They told us they only have oatmilk. No other kinds of milk. Just oatmilk. So we ordered coffee drinks with oatmilk. After 30 minutes they told us they realized they don’t have any oatmilk so they are running to the store. Our coffee drinks arrived 45 minutes after we ordered them, cold. The food took more than an hour. Felt like it was run by children. Funny and thankfully we were having a great conversation so we didn’t complain. But we won’t be back.
   

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6. S

   Sandy

   New Mexico

   2 reviews

   5.0

   2 reviews

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Food was great as well as service. It is a good place to meet friends.
   

   True Food Kitchen - Westfield Century CityResponded on 14 November 2024

   Thank you for your review, Sandy! We're happy to hear you enjoyed the food and service and found it a good place to meet friends.
   

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7. G

   Greg

   Los Angeles

   17 reviews

   1.0

   17 reviews

   Dined on 24 October 2024

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 4

   This place has really gotten worse. I’ve been going for years (at other locations) but this location just is not delivering quality. This review isn’t about one visit. It’s the accumulation of the last three visits.
   

   True Food Kitchen - Westfield Century CityResponded on 26 October 2024

   Thank you for your review! We hope to have the opportunity to serve you again in the future.
   

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8. J

   Julian

   Los Angeles

   1 review

   3.0

   1 review

   Dined on 17 October 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   My turkey burger was dry and burned. It said the burger came with "avocado" on the menu, but they only give you a smear of green puree instead, which is cheap and not "avocado" it's a "avocado spread." But my biggest gripe in burn. Do not serve burned meat to people, it's toxic. They need to train the kitchen staff better and be honest on the menu.
   

   True Food Kitchen - Westfield Century CityResponded on 23 October 2024

   Thank you for your feedback, Julian. We apologize for the issues with your turkey burger and the menu description, and we'll work on improving our kitchen training and menu accuracy.
   

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9. M

   Megan

   New Mexico

   1 review

   1.0

   1 review

   Dined on 5 October 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   Would not recommend the chicken tenders…100% frozen in an air fryer. There is nothing wrong with that but the prices they are charging is on par with places that make food in house. Also nearly everyone. all 9 people, we’re waiting 30-45 min for drinks. We saw multiple people go to the bar asking for an update on their food. It gives understaffed & overpriced Applebees.
   

   True Food Kitchen - Westfield Century CityResponded on 12 October 2024

   We apologize for the disappointing experience with the chicken tenders and wait times, Megan. Thank you for your feedback, and we'll work on improving our service and food quality to provide a better experience for our guests.
   

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10. S

    Scott

    VIP

    San Francisco

    1 review

    2.0

    1 review

    Dined on 28 September 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2

    Service was really slow because of new kitchen staff.
    

    True Food Kitchen - Westfield Century CityResponded on 7 October 2024

    We apologize for the slow service due to our new kitchen staff, Scott. Thank you for your patience and feedback, and we'll work on improving our efficiency to enhance your experience.
    

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