True Food Kitchen - Pasadena

Review summary

1. OT

   OpenTable Diner VIP

   Los Angeles5 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We love this True Food! But, the service, cleanliness and overall experience was not pleasant! It seems that top brass in tbe company just doesn’t have good management and the restaurant suffers from not enough bodies to handle it when it’s full capacity. Everybody is stressed. The food is not the best that can be (my shrimp looked like it had worm attached on one side). The bathroom had papers thrown all over & the water spout was ready to fall out!!! Not fault of humans working there but the higher up management! That’s really too bad because we really liked going there. Easy parking & perfect spot in Pasadena…Now if it was just run right. I would say to upper management to spend more money and hire more bodies.
   

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2. J

   James and Karen VIP

   Los Angeles66 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The food is usually very good at True Food Kitchen. There was a challenge and it was corrected immediately. They are very hospitable and wanted to insure we had a satisfying dining experience. That was very appreciated.
   

   True Food Kitchen - PasadenaResponded 1 day ago

   Thank you for your review, James and Karen! We're happy to hear our team ensured you had a satisfying dining experience after the challenge, and we appreciate your understanding.
   

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3. K

   Kevin VIP

   Los Angeles7 reviews

   5.0

   Dined on 30 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Hank was amazing! A+++! Not only was he attentive, he also engaged with my son which made him smile ear to ear.
   

   True Food Kitchen - PasadenaResponded 6 days ago

   Thank you for your wonderful review, Kevin! We're thrilled to hear Hank made your visit special and brought smiles to your son's face.
   

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4. P

   PATTY VIP

   Los Angeles15 reviews

   5.0

   Dined on 30 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very Fresh food ,amazing taste My family and I definitely will come back
   

   True Food Kitchen - PasadenaResponded on 31 March 2025

   Thank you for your review, Patty! We're happy to hear you enjoyed the fresh food and amazing taste. We look forward to welcoming you and your family back soon!
   

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5. D

   Devan

   Los Angeles5 reviews

   3.0

   Dined on 30 March 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Went in for Sunday brunch. First visit to the restaurant. Decor and layout is very appealing. Open kitchen, which is fun to watch. Food quality was quite good and we enjoyed the flavor. But the quantity was not much as we expected. Service was the real let down. The server acted as if he didn’t really want to be there. He stopped by the table and took the order, but there was no attention to detail. Ordered coffee, but cream was not offered nor was it brought to the table until we asked. No spoons with the hot beverages. No salt and pepper on the table. Pretty average experience overall. I won’t be going back.
   

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6. K

   Kelly

   Los Angeles43 reviews

   5.0

   Dined on 28 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food, excellent service and a comfortable outdoor patio with lots of shade. Love True Food!
   

   True Food Kitchen - PasadenaResponded on 30 March 2025

   Thank you for your review, Kelly! We're happy to hear you enjoyed the food, service, and our comfortable outdoor patio.
   

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7. J

   James and Karen VIP

   Los Angeles66 reviews

   5.0

   Dined on 26 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My husband and I really like how accommodating True Food Kitchen is with our dietary preferences. Our meal was tasty; and still on target for our specific weightloss program too!
   

   True Food Kitchen - PasadenaResponded on 28 March 2025

   Thank you for your review, James and Karen! We're happy to hear that our menu accommodates your dietary preferences and that you enjoyed your meal.
   

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8. M

   Mike VIP

   Los Angeles5 reviews

   1.0

   Dined on 24 March 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   My favorite restaurant but this was the worse experience. Waited 15 minutes to get seated, several menu items were not available, waited over an hour to get our food, the food serving was half the usual portion, and the chicken was overcooked. The waitress was very apologetic and informed us the manager offered a free dessert but we had lost our appetite by then
   

   True Food Kitchen - PasadenaResponded on 30 March 2025

   We're sorry to hear about your disappointing experience, Mike. We appreciate your feedback and will address these issues with our team to improve. We hope you will give us another chance so that we can stay in your rotation as a favorite restaurant.
   

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9. JM

   JoshM

   Los Angeles2 reviews

   3.0

   Dined on 22 March 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   The food is pretty good when they execute but often they fail to execute and have a lot of inconsistencies. Like I'm sure the food tastes pretty good in the test kitchen but not in real life
   

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10. J

    James and Karen VIP

    Los Angeles66 reviews

    5.0

    Dined on 22 March 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The Rancher's Hash breakfast was delightfully delicious. The staff is superb!
    

    True Food Kitchen - PasadenaResponded on 24 March 2025

    Thank you for your review, James and Karen! We're happy to hear you enjoyed the Rancher's Hash breakfast and found our staff superb.
    

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