True Food Kitchen - Palo Alto

Review summary

1. G

   Gregory

   San Francisco

   13 reviews

   3.0

   13 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Serviceable, but just not very delicious. Service was entirely lackluster, from the seating host to the wait staff. Nobody who wrks there seems to be having a very good time.
   

   True Food Kitchen - Palo AltoResponded today

   We're sorry to hear about your experience with the service and food, Gregory. Thank you for your feedback, and we'll work on improving these aspects to enhance your next visit.
   

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2. J

   Judy

   VIP

   San Francisco

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   It was quite busy and even though we had a reservation, we felt very rushed by the server and the food was really mediocre this time.
   

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3. E

   Ernest

   VIP

   San Francisco

   26 reviews

   3.0

   26 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Good selection of organic and all natural foods. Service is slow though and portions are on the smaller side.
   

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4. S

   Sundar

   Greater Boston

   5 reviews

   4.0

   5 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We loved the food but I think the chocolate chip cookie dessert wasn’t completely dairy free as they suggested since I felt discomfort after so reducing one star
   

   True Food Kitchen - Palo AltoResponded 1 day ago

   Thank you for your feedback, Sundar. We're glad you loved the food, but we're sorry for any discomfort caused by the dessert. We'll review this with our team to ensure accuracy in our menu descriptions.
   

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5. N

   Nancy

   VIP

   San Francisco

   88 reviews

   5.0

   88 reviews

   Dined on 9 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious avocado toast, lemon BB muffin, - GREAT service by Jorge
   

   True Food Kitchen - Palo AltoResponded 6 days ago

   Thank you for your review, Nancy! We're happy to hear you enjoyed the delicious avocado toast and lemon BB muffin, along with Jorge's great service. We look forward to your next visit!
   

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6. A

   Anthony

   San Francisco

   7 reviews

   2.0

   7 reviews

   Dined on 8 February 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   We have eaten at True Food Kitchen for many years but the experience tonight was way below past performance. The service was slow and abrupt. The food was way below previous quality. For example the cauliflower is supposed to be warm and crispy and was cool and mushy. The Poke bowl was very salty and lukewarm. The ambience was even louder than usual making it very difficult to have a conversation. We won't go back for a while and hope this review helps the restaurant owners realize their quality is slipping dramatically.
   

   True Food Kitchen - Palo AltoResponded on 9 February 2025

   I apologize for the disappointing experience with the service and food quality, Anthony. We appreciate your feedback and will address these issues to improve our standards and provide a better experience in the future.
   

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7. A

   Adam

   VIP

   San Francisco

   20 reviews

   3.0

   20 reviews

   Dined on 8 February 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   If you get seated at the tables immediately outside of the bar near the hostess stand and the kitchen pickup counter, you will have Uber Eats and Door Dash drivers standing near you waiting for their pickups while you are eating. It was that way the entire time we were there. Get a table farther away if you can.
   

   True Food Kitchen - Palo AltoResponded 5 days ago

   Thank you for your feedback, Adam. We apologize for the inconvenience caused by the delivery drivers and will work on improving the seating arrangement to enhance your dining experience.
   

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8. S

   Suzie

   VIP

   San Francisco

   23 reviews

   5.0

   23 reviews

   Dined on 1 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I’m more than a fan of true food I’ve been their number of times and the service is excellent. All the servers are genuine caring they all have smiles on their faces and the gentle manager. I’ve seen him multiple times always expediting food greeting his customers he is down to earth so approachable. The food is excellent. I had lasagna with the pesto. Oh my goodness I was so happy. I also had the edamame dumplings along with my favorite chop salad And the butternut squash soup! I love True Food! I feel at home and always welcomed!!!
   

   True Food Kitchen - Palo AltoResponded on 2 February 2025

   Thank you for your wonderful review, Suzie! We're thrilled to hear you feel at home with us and enjoy our food and service. We look forward to welcoming you back soon!
   

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9. D

   Debbie

   VIP

   San Francisco

   53 reviews

   4.0

   53 reviews

   Dined on 31 January 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Love this restaurant. Love the food. Love the service. We usually have Robert and really like him. He was off and our waiter tonight was Dylan. Very nice waiter. Saw him working hard…large party behind us and he was even picking up and cleaning tables. Our HUGE disappointment was that the guacamole is now off the menu. We have been ordering this every time we come here for the last seven years.
   

   True Food Kitchen - Palo AltoResponded on 2 February 2025

   Thank you for your kind words about our restaurant and staff, Debbie. We're sorry to hear about the removal of guacamole from our menu and appreciate your feedback; we'll certainly consider it as we review our offerings.
   

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10. N

    Narimane

    VIP

    San Francisco

    12 reviews

    2.0

    12 reviews

    Dined on 30 January 2025

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 2

    The coffee machine was not working . Service was too slow and food was too expensive
    

    True Food Kitchen - Palo AltoResponded on 2 February 2025

    I apologize for the inconvenience with the coffee machine and the slow service, Narimane. We appreciate your feedback and will work on improving our service and pricing to enhance your experience.
    

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