True Food Kitchen - Hackensack

Review summary

1. P

   Peter

   New York City2 reviews

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 2

   The server was super pleasant and responsive to our needs. The problem was that we had so many complications. My companion is vegan so ordered a salad with no cheese. It arrived with cheese. Had to send it back. Two of us at table, only one got a glass of water, and only one of us was given a fork. I ordered breakfast (steak) tacos, and they arrived without steak. They brought me a thimble of steak instead of reconstructing it in the kitchen. The tortilla fell apart at this point and I couldn't pick it up with my hands, so I sent it back. The chicken sandwich I opted for was pretty good though. This was just a brunch. Not a dinner. Nothing complicated. There should not have been a need for our server to give us multiple apologies. I know brunch is the least-desirable shift, but at these prices, maybe staff your place with some grownups? Because now you're a hard no for dinner or any other time of day. Quite a disappointment.
   

   True Food Kitchen - HackensackResponded 2 days ago

   We're sorry to hear about the complications during your brunch experience, Peter. Thank you for your feedback; we hold ourselves to a high standard and regret that this was not reflected during your visit. Please reach out to us at your earliest convenience as we would like to make this up to you. Sincerely, Kristin (Restaurant Manager)
   

   Is this helpful?

2. d

   devaleena

   New York City7 reviews

   5.0

   Dined on 28 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food!! Health conscious yet tasty!! Great for people with allergies. They are serous about allergies. Love it!
   

   True Food Kitchen - HackensackResponded on 5 March 2025

   Thank you for your wonderful review! We're delighted to hear you enjoyed our tasty, health-conscious food and appreciated our serious approach to allergies. We look forward to welcoming you back soon!
   

   Is this helpful?

3. G

   Geralyn

   New York City2 reviews

   5.0

   Dined on 26 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love True Food Kitchen! The food is always good and I love the fact that you don’t use seed oils!
   

   True Food Kitchen - HackensackResponded on 27 February 2025

   Thank you for your wonderful review, Geralyn! We're delighted to hear you love our food and appreciate our choice to avoid seed oils. We look forward to welcoming you back soon!
   

   Is this helpful?

4. S

   Stuart VIP

   New York City5 reviews

   4.0

   Dined on 15 February 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   In general, I love True Food Kitchen. The food is very healthy, and as someone who can't eat gluten, I feel safe here. But recently, service has very slow and the food has been arriving at the table cold.
   

   True Food Kitchen - HackensackResponded on 17 February 2025

   Thank you for your feedback, Stuart. We're glad you feel safe with our gluten-free options, and we apologize for the recent slow service and cold food.
   

   Is this helpful?

5. M

   Maria

   New York City1 review

   5.0

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our favorite! Always a great meal. Never disappoints
   

   True Food Kitchen - HackensackResponded on 16 February 2025

   Thank you for your wonderful review, Maria! We're delighted to be your favorite and that you always enjoy a great meal with us. We look forward to welcoming you back soon!
   

   Is this helpful?

6. L

   Louis VIP

   Washington DC3 reviews

   3.0

   Dined on 10 February 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Fairly underwhelming. Service was quite slow; our food took nearly an hour to arrive despite only four or fiver other tables being seated late on a Monday night. Server was very slow to take orders, and one of our dishes was completely incorrect. Food was decent and reasonably priced, so this may be better as a take-out option over dine-in.
   

   Is this helpful?

7. E

   Eileen

   Caribbean1 review

   5.0

   Dined on 8 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were seated quickly. The waiter was extremely attentive and made suggestions when we asked. The food was delicious. I am vegetarian and had the brussels sprouts and Korean noodle bowl. My husband had a steak and our friends had a hamburger and a salad. We also had a variety of appetizers. The food was all delicious. We took our time and we’re not rushed. We will definitely be back.
   

   True Food Kitchen - HackensackResponded on 10 February 2025

   Thank you for sharing your experience, Eileen! We're thrilled to hear you enjoyed our delicious food and attentive service, and we look forward to welcoming you and your friends back soon.
   

   Is this helpful?

8. L

   Linda

   New York City5 reviews

   5.0

   Dined on 8 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent- love the air fryer chicken. Outstanding service
   

   True Food Kitchen - HackensackResponded on 13 February 2025

   Thank you for your wonderful review, Linda! We're delighted to hear you loved the air fryer chicken and experienced outstanding service. We look forward to welcoming you back soon!
   

   Is this helpful?

9. L

   Lori

   New York City3 reviews

   3.0

   Dined on 1 February 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   First impression started with reserving on OpenTable, where I could not update my reservation from 11:30am to 11am and had to settle for 11:15am. This would’ve been fine if the restaurant had been busy when we arrived. In fact, there were only two other tables occupied. Staff were welcoming and the brunch menu was varied and interesting. It took longer than expected for the server to come to our table, although both other tables were not his responsibility. He was pleasant and helpful, as we made our selections with his input. We received our beverages and food in a timely manner and all of it looked appetizing and we were thrilled with our selections. The breakfast bowl with steak was yummy and flavorful. The breakfast tacos were challenging to eat, due to the corn tortillas tearing open and dumping their contents. Although the tortillas were dry and flavorless, the steak and other ingredients were very nice. The black bean side dish lacked salt (or any seasoning) and were swimming in water(?) - again lacking flavor, but the sauce served as an accompaniment was wonderful. I would not order the breakfast tacos if I returned. Acoustics are challenging. The music was loud and the noises from the open kitchen space dominated - especially when the juicer was used. The juicer should not be in this open space and was quite disturbing. I can only imagine the volume level with more occupied tables and more juicing required. Portion sizes were on the smaller side for the prices and we ordered a muffin to top off the meal. Please note, the muffin is quite small. The “True Food” concept appeals to us and we will likely return and try some other menu items in the future.
   

   True Food Kitchen - HackensackResponded on 2 February 2025

   Thank you for sharing your detailed experience, Lori. We're glad you enjoyed the welcoming staff and some of the dishes, but we apologize for the issues with the reservation, tacos, and noise levels. We appreciate your feedback and look forward to serving you again.
   

   Is this helpful?

10. T

    Tod VIP

    New York City14 reviews

    5.0

    Dined on 29 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    So, I’ve already written a review of TFK but it’s worth doing another one because of how excellent the food is and equally as important is the service, which is simply superb. My daughter and I generally come here every other week and between Jesse and Justin we are always extremely well taken care of…lovely people.
    

    True Food Kitchen - HackensackResponded on 6 February 2025

    Thank you for your wonderful review, Tod! We're delighted to hear you and your daughter enjoy the excellent food and superb service from Jesse and Justin. We look forward to welcoming you back soon!
    

    Is this helpful?