True Food Kitchen - Chicago

Review summary

1. E

   ELISA

   Chicago

   14 reviews

   vip
   2.0

   14 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   The Food is Always Delicious the Service was poor. It was Cold in both places we were seated . The Bathroom was Freezing. I ordered desert and my waitress Ashley joined a Group with the manger and was eating food while talking with him. I asked someone else to bring my cake. I showed her a bug on my table and had to remind her to tell the manager . He dashed into the bathroom looking at his phone. The dead bug still on table. True Kitchen has Changed. Unfortunate because it's a lovely Space ( Now Freezing) with Good food & Poor service.
   

   True Food Kitchen - ChicagoResponded 1 day ago

   Hi Elisa. We are so sorry for your poor experience. We would love to make it up to you. We will reach out via phone to try to connect.
   

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2. S

   Sandra

   Chicago

   9 reviews

   vip
   5.0

   9 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Casey, the manager and Jordan, the bartender/server always go above and beyond - and the food is consistently excellent.
   

   • 

   True Food Kitchen - ChicagoResponded today

   Thank you for your fantastic review, Sandra! We're delighted to hear you appreciate Casey and Jordan's exceptional service and consistently excellent food.
   

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3. A

   Ashley

   Chicago

   5 reviews

   vip
   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always consistent good food and service. I love it here.
   

   True Food Kitchen - ChicagoResponded 2 days ago

   Thank you for your fantastic review, Ashley! We're delighted to hear you consistently enjoy the good food and service.
   

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4. H

   Haylee

   Chicago

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The food was good! Our server was amazing as well, I definitely recommend the oatmilk horchata matcha, it was my favorite part of the meal!
   

   True Food Kitchen - ChicagoResponded 3 days ago

   Thank you for your review, Haylee! We're happy to hear you enjoyed the food and our amazing service, and we're glad the oatmilk horchata matcha was your favorite!
   

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5. J

   Julia

   Chicago

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went in with a group of 12. Every single bite of every dish was delicious and every drink was right up there with the food.highly recommend
   

   True Food Kitchen - ChicagoResponded 2 days ago

   Thank you for your fantastic review, Julia! We're delighted to hear you and your group enjoyed every dish and drink, and we appreciate your recommendation.
   

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6. K

   Kathleen

   Cincinnati

   9 reviews

   vip
   5.0

   9 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   We really love TrueFood and try to eat there often even though there is not a location near us. Sometimes though we are disappointed with the service. It sometimes takes a long time for a server to take orders or they don’t check back until it’s too late to make a request. Yesterday however in downtown Chicago the service and food were outstanding.
   

   True Food Kitchen - ChicagoResponded 3 days ago

   Thank you for your review, Kathleen! We're delighted to hear you enjoyed the outstanding service and food in downtown Chicago, and we appreciate your feedback on past experiences.
   

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7. d

   daryl

   Chicago

   10 reviews

   vip
   3.0

   10 reviews

   Dined on 1 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   I have been a frequent guest since they opened. I am gluten free and it’s nice to go somewhere with multiple options; however the food quality has gone downhill. It is now OK but not great.
   

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8. D

   Dave

   Chicago

   6 reviews

   3.0

   6 reviews

   Dined on 30 November 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   A little pricy for average food.
   

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9. K

   Karl

   San Francisco

   257 reviews

   vip
   2.0

   257 reviews

   Dined on 21 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Nothing really changes at True Food Chicago. Only this visit was worse than previous visits. The edamame dumplings were tepid; nowhere hot or even warm. The dry meatloaf was atop a bed of burned/charred/half-cooked vegetables and the presentation looked as if was carelessly plated, which it was. Service? Awful. It started OK and then, the waitperson completely disappeared. Twenty minutes after finishing the meatloaf, I flagged down a different waitperson to order desert. The flourless chocolate cake arrived visibly singed, over-loaded with caramel sauce, and at room temperature. I sent it back. The replacement was 15 mins in coming and also singed. I was done. I asked for the check and I was gone. Disappointing visit but this seems to the standard at TFK Chicago.
   

   True Food Kitchen - ChicagoResponded on 24 November 2024

   Hi Karl. We are so sorry that you had a poor experience with us. We will try getting a hold of you to make it up to you.
   

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10. E

    Emily

    Chicago

    53 reviews

    5.0

    53 reviews

    Dined on 21 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    So good!!! We split the Brussels sprouts, kale salad and roasted butternut squash pizza. Everything was delicious and I’d order it all again. Our server was great - personable and attentive!
    

    True Food Kitchen - ChicagoResponded on 26 November 2024

    Thank you for your fantastic review, Emily! We're delighted to hear you enjoyed the Brussels sprouts, kale salad, roasted butternut squash pizza, and your server's personable and attentive service.
    

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