Troutbeck

Review summary

1. D

   David

   New York City

   6 reviews

   vip
   2.0

   6 reviews

   Dined on 13 November 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   They are suffering from a lack of seasoned hospitality people.
   

   Is this helpful?

   Report
2. N

   Natalie

   New York City

   34 reviews

   vip
   2.0

   34 reviews

   Dined on 13 November 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 1

   The best part of eating lunch at Troutbeck was the drive there!
   

   Is this helpful?

   Report
3. M

   Mariana

   New York City

   2 reviews

   vip
   5.0

   2 reviews

   Dined on 5 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Monday nights at Troutbeck is a can't miss. Wonderful tasting of dishes made with produce of local farms.
   

   • 
   • 
   • 

   TroutbeckResponded on 14 November 2024

   Hi Mariana, Thank you so much! We’re thrilled to hear you enjoyed Monday nights at Troutbeck. Thanks, Michele
   

   1 person found this helpful

   Report
4. M

   Maria

   Montreal

   11 reviews

   vip
   5.0

   11 reviews

   Dined on 30 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Truly unique experience! The setting and the food are magical.
   

   TroutbeckResponded on 14 November 2024

   Hi Maria, Thank you so much for this feedback! Hope to see you soon.
   

   Is this helpful?

   Report
5. D

   Donna

   Greater Boston

   25 reviews

   vip
   5.0

   25 reviews

   Dined on 28 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Today was our first time at Troutbeck, and it will not be our last! We had lunch and it was great! The waitress was very friendly and helpful with the menu. Our food was delicious and the service was excellent! We will definitely be back! Everyone we talked to in the Inn were very pleasant and accommodating. They gave us a map of the property to use to tour around. Great atmosphere! Must try!
   

   TroutbeckResponded on 30 October 2024

   Hi Donna, Thank you so much for your kind words! We're thrilled you enjoyed your time at Troutbeck, and it's wonderful to hear that the food, service, and atmosphere all made a great impression. We look forward to welcoming you back soon! Thank you, Michele
   

   Is this helpful?

   Report
6. L

   Levi

   New York City

   1 review

   5.0

   1 review

   Dined on 13 October 2024

   1. Overall 5
   2. Food 2
   3. Service 3
   4. Ambience 5

   Wait stuff was confused and slow, every table around us had issues. Our risotto dish was inedible. But we still had a good time.
   

   TroutbeckResponded on 17 October 2024

   Hi Levi, Thank you for taking the time to share your feedback with us. While I’m glad to hear you still had a good time, I sincerely apologize for the confusion and delays you experienced, as well as the issue with your risotto dish. This certainly doesn’t reflect the level of service we strive to provide, and I regret that it affected your evening. We appreciate your understanding and look forward to welcoming you back for a better experience in the future. Thanks, Michele
   

   Is this helpful?

   Report
7. T

   Theresa

   New York City

   14 reviews

   vip
   5.0

   14 reviews

   Dined on 13 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was a birthday celebration, and totally hit the mark on all aspects . Our server, Alicia, was the absolute best - attentive, funny, friendly. She jumped into any role needed; the bartender was overloaded and she jumped in to make our drinks, there was no one around to check us in, and she did that, the server who was assigned to our station was still on break, so she took over and waited on us throughout the meal. The food was outstanding, although a little pricey but worth it. Each of us had something different on the menu, and no one was disappointed with their choice. The only thing I would say, is that the common areas where we were relaxing beforehand with a cocktail had half eaten food, plates, and empty glasses, lying all around. We were sitting in the library and on the table next to me was an apple core. And in the other sitting room, there was a small table of plates, napkins, and dishes from someone else who had been relaxing there before. I just found the surprising being that everything else was so impeccable.
   

   TroutbeckResponded on 15 October 2024

   Hi Theresa, Thank you so much for sharing your experience with us! We're thrilled to hear that your birthday celebration was a success, and that Alicia went above and beyond to make your evening special. We'll be sure to pass along your kind words to her! We're glad you enjoyed the food, and we appreciate your feedback on the pricing as well. Regarding the common areas, we apologize for the oversight. We'll make sure to address this with our team to ensure everything is as spotless as the rest of your experience. Thank you again for your valuable feedback, and we hope to welcome you back soon!
   

   Is this helpful?

   Report
8. C

   Carol

   Greensboro

   37 reviews

   vip
   5.0

   37 reviews

   Dined on 2 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   we arrived for our early dinner reservation and we’re warmly greeted. We had a very comfortable table, professional waiter, who was very helpful. The food was delicious, though the main courses took quite a long time to come out. That being said, we enjoyed everything and will be back next week!
   

   TroutbeckResponded on 3 October 2024

   Dear Carol, Thank you so much for sharing your wonderful dining experience! We're thrilled you enjoyed our warm hospitality, comfortable seating, and delicious food. Sorry about the delay with the main courses, but we're glad it didn't deter from your overall enjoyment. We can't wait to welcome you back next week! Thank you, Michele
   

   Is this helpful?

   Report
9. B

   Brad

   New York City

   5 reviews

   4.0

   5 reviews

   Dined on 28 September 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Waiter was great but overall pace a little slow. Food was terrific.
   

   TroutbeckResponded on 30 September 2024

   Hi Brad, Thank you for your feedback! We're glad you enjoyed the food and our waiter's service. Sorry to hear the pace was a bit slow. We'll work on improving our timing for future visits. Appreciate your input! Michele
   

   Is this helpful?

   Report
10. S

    Sean

    New York City

    3 reviews

    vip
    5.0

    3 reviews

    Dined on 26 September 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We were staying in Hillsdale and were consistently let down with all the local places. This was a 30 minute drive but it didn’t disappoint. I have the Duck, my GF had the Cavatelli. The tomato app with bleu cheese was probably the tastiest thing I’ve had all year. Highly recommend this place.
    

    TroutbeckResponded on 30 September 2024

    Hi Sean, Thank you for sharing your outstanding dining experience. We're delighted our dishes, particularly the tomato appetizer, exceeded your expectations. Your recommendation means everything to us. Thank you, Michele
    

    Is this helpful?

    Report