Troutbeck

Review summary

1. J

   Julia

   New York City

   13 reviews

   4.0

   13 reviews

   Dined on 17 December 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Everyone at our table thought their food was absolutely delicious. it just took too long to get served. We were there from 6:45 until 10:00, while we enjoyed each other's company, three hours plus is long for three courses. The wait people (Alicia and Ethan) were very obliging. A very nice touch at the beginning of our evening was a little tour of Troutbeck when the greeter learned that two in our party had not been to Troutbeck before. Very friendly. thank you!
   

   TroutbeckResponded 3 days ago

   Hi Julia, Thanks so much for your kind email! We're glad you enjoyed the food and had a great time with your party. Sorry again for the slow service, and we'll do our best to speed things up. Appreciate your feedback and hope to see you again soon! Thanks, Michele
   

   Is this helpful?

   Report
2. J

   Jorge

   VIP

   New York City

   93 reviews

   4.0

   93 reviews

   Dined on 9 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Terrific venue a wonderful set up nice ambience great food, the menu was not the best but the food was well prepared and presented See you soon
   

   TroutbeckResponded on 17 December 2024

   Hi Jorge, Thank you so much for your kind words! We’re glad you enjoyed the venue, ambiance, and the food. We appreciate your feedback on the menu and will keep that in mind. Looking forward to seeing you again soon! Thanks, Michele
   

   Is this helpful?

   Report
3. I

   Ian

   New York City

   7 reviews

   4.0

   7 reviews

   Dined on 29 November 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Our service was wonderful for the first half of our meal, then our server disappeared on us and we didn’t see him for over 40 min. So, we skipped dessert.
   

   TroutbeckResponded on 17 December 2024

   Hi Ian, Thank you for your feedback, and we’re truly sorry for the wait. We strive to provide excellent service throughout the entire meal, and we apologize that we fell short during your visit. We hope to have the opportunity to make it right on your next visit. Thank you, Michele
   

   Is this helpful?

   Report
4. D

   David

   VIP

   New York City

   6 reviews

   2.0

   6 reviews

   Dined on 13 November 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   They are suffering from a lack of seasoned hospitality people.
   

   Is this helpful?

   Report
5. N

   Natalie

   New York City

   34 reviews

   2.0

   34 reviews

   Dined on 13 November 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 1

   The best part of eating lunch at Troutbeck was the drive there!
   

   Is this helpful?

   Report
6. M

   Mariana

   VIP

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on 5 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Monday nights at Troutbeck is a can't miss. Wonderful tasting of dishes made with produce of local farms.
   

   • 
   • 
   • 

   TroutbeckResponded on 14 November 2024

   Hi Mariana, Thank you so much! We’re thrilled to hear you enjoyed Monday nights at Troutbeck. Thanks, Michele
   

   1 person found this helpful

   Report
7. M

   Maria

   VIP

   Montreal

   11 reviews

   5.0

   11 reviews

   Dined on 30 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Truly unique experience! The setting and the food are magical.
   

   TroutbeckResponded on 14 November 2024

   Hi Maria, Thank you so much for this feedback! Hope to see you soon.
   

   Is this helpful?

   Report
8. D

   Donna

   VIP

   Greater Boston

   27 reviews

   5.0

   27 reviews

   Dined on 28 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Today was our first time at Troutbeck, and it will not be our last! We had lunch and it was great! The waitress was very friendly and helpful with the menu. Our food was delicious and the service was excellent! We will definitely be back! Everyone we talked to in the Inn were very pleasant and accommodating. They gave us a map of the property to use to tour around. Great atmosphere! Must try!
   

   TroutbeckResponded on 30 October 2024

   Hi Donna, Thank you so much for your kind words! We're thrilled you enjoyed your time at Troutbeck, and it's wonderful to hear that the food, service, and atmosphere all made a great impression. We look forward to welcoming you back soon! Thank you, Michele
   

   Is this helpful?

   Report
9. L

   Levi

   New York City

   1 review

   5.0

   1 review

   Dined on 13 October 2024

   1. Overall 5
   2. Food 2
   3. Service 3
   4. Ambience 5

   Wait stuff was confused and slow, every table around us had issues. Our risotto dish was inedible. But we still had a good time.
   

   TroutbeckResponded on 17 October 2024

   Hi Levi, Thank you for taking the time to share your feedback with us. While I’m glad to hear you still had a good time, I sincerely apologize for the confusion and delays you experienced, as well as the issue with your risotto dish. This certainly doesn’t reflect the level of service we strive to provide, and I regret that it affected your evening. We appreciate your understanding and look forward to welcoming you back for a better experience in the future. Thanks, Michele
   

   Is this helpful?

   Report
10. T

    Theresa

    VIP

    New York City

    14 reviews

    5.0

    14 reviews

    Dined on 13 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This was a birthday celebration, and totally hit the mark on all aspects . Our server, Alicia, was the absolute best - attentive, funny, friendly. She jumped into any role needed; the bartender was overloaded and she jumped in to make our drinks, there was no one around to check us in, and she did that, the server who was assigned to our station was still on break, so she took over and waited on us throughout the meal. The food was outstanding, although a little pricey but worth it. Each of us had something different on the menu, and no one was disappointed with their choice. The only thing I would say, is that the common areas where we were relaxing beforehand with a cocktail had half eaten food, plates, and empty glasses, lying all around. We were sitting in the library and on the table next to me was an apple core. And in the other sitting room, there was a small table of plates, napkins, and dishes from someone else who had been relaxing there before. I just found the surprising being that everything else was so impeccable.
    

    TroutbeckResponded on 15 October 2024

    Hi Theresa, Thank you so much for sharing your experience with us! We're thrilled to hear that your birthday celebration was a success, and that Alicia went above and beyond to make your evening special. We'll be sure to pass along your kind words to her! We're glad you enjoyed the food, and we appreciate your feedback on the pricing as well. Regarding the common areas, we apologize for the oversight. We'll make sure to address this with our team to ensure everything is as spotless as the rest of your experience. Thank you again for your valuable feedback, and we hope to welcome you back soon!
    

    Is this helpful?

    Report