Trevelyan Restaurant at The Welcombe Hotel

Review summary

1. O

   Oskell

   Bristol

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a great experience. The food was full of flavour and delicious. Portion sizes was just right. Overall really good.
   

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2. B

   Brogue

   Warwickshire

   1 review

   4.0

   1 review

   Dined on 22 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The staff were lovely, friendly and welcoming. I loved the age of the hotel, the gardens, the room. Though a few things needed fixing in the room. Feeling screws under foot around room. Not being able to open shower door to wide as hinges needed attending too. Tap in shower needed fixing as would come off in your hand when turning. Sadly one of the nights our door was opened while we were in bed. We called down to reception immediately and all keys were cancelled today's our room. Wexfound out, the next day, it was a staff member? Possibly going to wrong room, they did not knock before opening. Made us feel a bit unsafe. They were apologetic.
   

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3. J

   James

   Warwickshire

   1 review

   2.0

   1 review

   Dined on 17 February 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   There was potential for a much better review but the restaurant fell short with its offerings and service. We booked with the restaurant based on the example menu from there website which was a there course set menu offering a good selection of roast meats and vegetables. The menu which was given to us was similar to something you would find at a bingo hall. There were only three available meals (excluding the salads), burger and chips, curry or fish and chips. At the time I considered I may have made a mistake and looked at a situation menu for events. After we received our meals the restaurant was becoming busier around us it could be seen others were receiving meals which were from the menu I viewed online. I am still puzzled why we were given a basic menu, not offered a choice of menu. Perhaps we looked as if we could not afford a decent meal, I really don't know. We had anticipated spending around £150 for good meal and evening. We had an option to use the restaurant on our second night away and but due to our first experience we chose to eat elsewhere. There were a few other issues which I will not go into detail about as do not want down vote the restaurant on as the issues may be personal to me and not valid to order visitors.
   

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4. D

   David

   Gloucestershire

   2 reviews

   3.0

   2 reviews

   Dined on 14 February 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   A busy evening but lengthy delays with service and a mix up with orders which took the edge off our Valentines evening
   

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5. S

   Susan

   Hampshire

   1 review

   4.0

   1 review

   Dined on 9 January 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We all enjoyed our evening dinner. Adult family group. Good food, served promptly in very pleasant atmosphere.
   

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6. A

   Alessia

   Berkshire

   2 reviews

   5.0

   2 reviews

   Dined on 31 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was excellent quality and tasted wonderful. The people working there were so kind I felt special to them.
   

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7. N

   Nicky

   Worcestershire

   1 review

   1.0

   1 review

   Dined on 7 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Extremely poor customer service and unhappy, inattentive staff. Waited for over an hour for the bread and then main course arrived after another 40mins before we had eaten the starters. Ordered desert, but it never came although we were billed. The wine was warm and when asked staff for a cold glass was then sarcastically asked three times if the wine was cold enough - very rude. Quality of food was shocking for the price. One member of staff apologised profusely for the poor service and food and said this was often a recurring problem when one particular chef was working. Many guests unhappy 🙁
   

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8. K

   Klementina

   Gloucestershire

   1 review

   1.0

   1 review

   Dined on 16 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We were put in a hallway where people kept bumping into us as they were going past between parts of the hotel. There was also a large area for people to relax so children were playing games/adults celebrating a birthday. It was a very cold area as the two big doors on each end were open. It was absolutely dreadful. Never have I felt so badly treated in a restaurant. A high street fast food restaurant would have been better. The soup took 40 min to arrive and the main another 30. The chips were reheated and dreadful. The vegan burger was cremated. The manager agreed that she would not have eaten it. The place is dirty. I would not recommend it to anyone. We booked in advanced, confirmed immediately when requested. Never again. Staff were wearing normal clothes, no protective clothing, running around shouting table numbers as they could not locate them.
   

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9. K

   Keith

   London

   1 review

   5.0

   1 review

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great venue, great food, attentive service. Lovely to have an afternoon tea then a walk round the grounds.
   

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10. G

    Geoff

    London

    1 review

    5.0

    1 review

    Dined on 15 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a wonderful stay with a delicious meal on both Saturday and Friday night. I would definitely recommend. Staff were amazing, service was attentive, but left us to enjoy our meal. Thank you x
    

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