Trabucco

Review summary

1. R

   Rebecca

   Atlanta Metro

   1 review

   4.0

   1 review

   Dined on 21 November 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Overall, an enjoyable if overpriced experience, especially when our server skirted answering direct questions about how the food was prepared (e.g., menu described scallops as "seared" but, when asked whether they were actually seared or just caramelized, if they used wet or dry scallops, etc., the server didn't answer and kept using the terms "seared" and "caramelized" interchangeably). The food is good, the cocktails were craft-ish, the wine list extensive, the seating is comfortable, the furnishings are lovely, and the rather high price is the for the convenience of not having to leave the hotel.
   

   TrabuccoResponded 3 days ago

   Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the food, cocktails, and atmosphere, and that you found the seating comfortable. We also appreciate your comments regarding the pricing and the convenience of our location. We sincerely apologize for any lack of clarity in your server's responses and will address this with our team to ensure better communication in the future. Your insights are valuable, and we hope to have the opportunity to welcome you back for an even more enjoyable experience. Thank you again for your review!
   

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2. R

   Richard

   Pittsburgh

   65 reviews

   vip
   5.0

   65 reviews

   Dined on 19 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice atmosphere. The noise from the lobby was overwhelming at times.
   

   TrabuccoResponded 3 days ago

   Thank you for the wonderful 5-star review! We're glad you enjoyed the atmosphere and appreciate your feedback. We understand that the noise from the lobby can sometimes be a bit overwhelming, and we'll take that into consideration for future improvements. We hope to welcome you back soon for another great experience! Thank you again!
   

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3. S

   Sara

   Orlando

   7 reviews

   5.0

   7 reviews

   Dined on 13 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Michelle gave a lot of suggestions on the food menu and they were all great. We had ossobuco and grouper: outstanding! The polenta that comes with the ossobuco has a lot of flavor and the meat very tender. Start with fritto misto and beef carpaccio!!!
   

   TrabuccoResponded 3 days ago

   Thank you so much for the fantastic 5-star review! We're thrilled to hear that Michelle's recommendations helped make your meal exceptional. Ossobuco and grouper sound like a perfect choice, and we're glad you enjoyed the flavorful polenta and tender meat. The fritto misto and beef carpaccio are definitely crowd favorites, and we're so happy you loved them! We can’t wait to welcome you back for another amazing dining experience. Thanks again for sharing your wonderful feedback!
   

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4. G

   Gabriela

   Orlando

   1 review

   1.0

   1 review

   Dined on 7 November 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   Truthfully; the server was nice but wasn’t around to check on us as much, the food was alright, the drinks were a bit too sweet for us and overall the ambience was a bit uncomfortable. I appreciated the server and the managers attempts to make it up to us which made the experience a bit better !
   

   TrabuccoResponded 3 days ago

   Thank you for sharing your feedback, and we’re sorry to hear that your experience didn’t fully meet your expectations. We appreciate you recognizing the efforts of your server and the manager to make things right. We will certainly review your comments regarding the service, food, drinks, and ambiance with the team to ensure we’re providing the best experience possible for all of our guests. We hope you'll consider giving us another chance to provide a more comfortable and enjoyable visit next time. Thank you again for your valuable feedback.
   

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5. W

   William

   Coastal Georgia

   2 reviews

   5.0

   2 reviews

   Dined on 29 October 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   What a great time Server David was excellent along with the food!
   

   TrabuccoResponded on 6 November 2024

   Thank you so much for the 5-star review! We’re thrilled to hear you had a great time, and we’ll be sure to pass along your compliments to David. We're so glad you enjoyed both the service and the food. We can’t wait to welcome you back for another fantastic experience!
   

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6. P

   Penny

   Fort Lauderdale

   32 reviews

   vip
   4.0

   32 reviews

   Dined on 29 October 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   It’s part of the Hilton Hotel. The tables and booths are too large to have any feeling of intimacy. Good for a corporate outing but not a great date venue.
   

   TrabuccoResponded on 6 November 2024

   Thank you for the 4-star rating and for your thoughtful feedback! We’re glad to hear you found our venue suitable for corporate outings. We understand that the size of the tables and booths might not create the most intimate setting for a date, and we appreciate you bringing this to our attention. Your input is valuable, and we’ll certainly keep it in mind as we look to improve the overall experience. We hope to welcome you back for another visit soon!
   

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7. OT

   OpenTable Diner

   Jacksonville

   1 review

   5.0

   1 review

   Dined on 20 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Trabucco was an AMAZINGGGGG EXPERIENCE!! We are staying at the Hilton Resort and decided to stay on site for dinner AND IT WAS THE BEST DECISION OF OUR TRIP!! We are 100% GLUTEN FREE and we were treated awesomely!! Our server Jackie was very knowledgeable, made sure everything could be prepared ahead of time to prevent cross contamination and it was all perfect!! 5 STAR CHEFS & 5 STAR SERVICE!! We are going to dinner here again tonight it was that good!! -Matt Christ-
   

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   TrabuccoResponded 3 days ago

   Thank you so much for the amazing 5-star review, Matt! We’re thrilled to hear that your dining experience at Trabucco was the best decision of your trip! It's fantastic to know that Jackie took such great care in accommodating your gluten-free needs and that everything was prepared perfectly. We’re so proud of our chefs and service team for making your experience memorable. We can’t wait to welcome you back for another amazing meal tonight! Thank you again for your kind words!
   

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8. D

   Daniel

   Indiana

   2 reviews

   2.0

   2 reviews

   Dined on 18 September 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   I was so disappointed with my dinner. I sat in the "lounge" area and the bartender who waited the tables in this area was excellent. However, the food runners leave little to be desired for their lack of attention when delivering a dish. I started with the Trabucco salad and after waiting for over 7 minutes for someone to bring me utensils, I was finally able to try it. Presentation was excellent along with a proper ratio of lettuce blends, cheese and dressing. I will say the dressing, although light, was extremely salty. For my main course, I ordered the Gianelli shrimp. The bartender who took my order repeated correctly back to me what I had ordered. When my food came, it was not the correct dish, which happens not a big deal. They took the dish back, made the correct one that I originally ordered in a timely fashion. The menu states gulf shrimp, heirloom tomatoes, garlic, basil, and pecorino. While the dish had decent flavor for the most part, it was definitely not gulf shrimp or heirloom tomatoes, Nor did they use fresh basil, and to add the pasta was clumped together. So many missed opportunities with this dish. I am deeply disappointed for the amount of money paid for both dishes and nowhere near the quality it should have been.
   

   TrabuccoResponded on 20 September 2024

   Thank you so much for choosing to dine at Trabucco, we are thrilled to hear such positive praise for our bartender! On the other hand, we are saddened to hear about your experience as it relates to food delivery and Gianelli Shrimp entree. We strive to deliver the best experience possible for all of our guests and look forward to taking your comments as a coaching opportunity for our team. We look forward to an opportunity to serve you in the future!
   

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9. AH

   AnneH

   Chicago

   19 reviews

   5.0

   19 reviews

   Dined on 18 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and service Very nice place Great experience
   

   TrabuccoResponded 3 days ago

   Thank you so much for the wonderful 5-star review! We're thrilled to hear that you had an amazing experience with both the food and service. We appreciate your kind words and look forward to welcoming you back for another great visit!
   

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10. j

    jane

    Vancouver

    8 reviews

    5.0

    8 reviews

    Dined on 17 September 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food was delicious. We ate shrimp with pasta. For appetizers we had fried calamari. The dessert was the limoncello cake. Very modern and different presentation. Our waitress was excellent. We had the menu from the magical dining which was 40.00 a person.
    

    TrabuccoResponded 3 days ago

    Thank you for your fantastic 5-star review! We're so glad to hear that you enjoyed the shrimp pasta, fried calamari, and the limoncello cake, as well as the unique presentation. It’s wonderful to know that your waitress provided excellent service during your Magical Dining experience. We truly appreciate your feedback and look forward to welcoming you back for another delicious and memorable meal soon!
    

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