Town House Kitchen + Drinks

Review summary

1. P

   Paul

   Hawaii

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   My wife and I had a bad experience at this restaurant. It was a frigid night and we requested to be seated at the back section. The hostess said there is a table in the back and they will clear it for us. She told us to wait at the bar and they will seat us. Before we know it, they seated the couple who came after us at the same table. When I asked about it, I was told that no, they are clearing a table for us in the front. Completely unprofessional and inexperienced hostess. When it came down to ordering our food, the waitress dropped one of our order of appetizers, even though she repeated our orders while we were ordering. The food was ordinary and nothing special. They should spend the money and hire more qualified hostess and wait staff. We will not return to this place.
   

   Town House Kitchen + DrinksResponded today

   Dear Paul, We are truly sorry to hear about your disappointing experience at Town House Kitchen + Drinks. We deeply regret the mix-up with your seating and the service you received. This is certainly not the experience we aim to provide, and we understand your frustration. Please know that we take your feedback seriously, and we are working to address these concerns with our team to ensure this doesn’t happen again. We truly value your support and would love the opportunity to show you the true quality of our service and food. We hope you’ll consider giving us another chance to deliver a much better experience during your next visit. Warm regards, The Town House Kitchen + Drinks Team
   

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2. L

   Lisa

   New York City

   12 reviews

   5.0

   12 reviews

   Dined on 3 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was my second visit to Townhouse and it was excellent, once again. It was hard to choose from a menu filled with one delicious offering after another. I was with friends, and we shared a number of dishes and each one was delicious. Our server was delightful. He was attentive - but not intrusive. Loved the whole experience and highly recommend. I can’t wait to go back!
   

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3. A

   Alicia

   VIP

   New York City

   21 reviews

   5.0

   21 reviews

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a wonderful date night! We enjoyed the food and ambiance. The espresso martinis were amazing!
   

   Town House Kitchen + DrinksResponded on 2 December 2024

   Hi Alicia, Thank you so much for choosing to spend your date night with us at Town House Kitchen + Drinks! We're thrilled to hear you enjoyed our food, ambiance, and our espresso martinis (a team member favorite, for sure!). It was a pleasure having you, and we’d love to welcome you back the next time you're in New Rochelle. Best regards, The Town House Kitchen + Drinks Team
   

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4. OT

   OpenTable Diner

   New York City

   1 review

   5.0

   1 review

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had another fabulous meal at Town House with great friends. Loved Michael’s wine rec and everything was delicious, as always!
   

   Town House Kitchen + DrinksResponded on 25 November 2024

   Thank you so much for the review! We're thrilled you had another wonderful experience and enjoyed Michael's fabulous wine recommendations. We appreciate your support and look forward to welcoming you back soon. All the best, The Town House Kitchen + Drinks Team
   

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5. G

   George

   New York City

   6 reviews

   5.0

   6 reviews

   Dined on 22 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We found this restaurant on Open Table’s app and decided to give it a try. The food is excellent. I had the Brick Pressed Chicken with a side order of truffle fries. The salsa verde with the roasted lemon sauce is delicious. My wife had the Pumpkin Ravioli as an entree. My wife really enjoyed the sweetness of the ravioli and brown butter sauce it came in. This is definitely a place we will come back too.
   

   Town House Kitchen + DrinksResponded on 24 November 2024

   Hi George, Thank you so much for giving us a try! We’re thrilled you enjoyed the Brick Pressed Chicken, and the Pumpkin Ravioli is definitely a favorite this season - we’re so glad your wife loved the balance of sweetness and the brown butter sauce. We look forward to seeing you both the next time the opportunity presents itself. All the best, The Town House Kitchen + Drinks Restaurant Team
   

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6. C

   Chris

   VIP

   Jacksonville

   5 reviews

   5.0

   5 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love the new Town House—food was outstanding: seafood trio to start, catch of the day and brick chicken all delicious!
   

   Town House Kitchen + DrinksResponded on 19 November 2024

   Thanks for your kind words and support, Chris! It's always our pleasure to host you, and we look forward to seeing you again the next time you visit New Rochelle. Best regards, The Town House Kitchen + Drinks Team
   

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7. S

   Sonia A.

   Caribbean

   2 reviews

   3.0

   2 reviews

   Dined on 16 November 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Good service, food was on the pricier end and not great. We had to return two of our dishes due to being fridge cold. Drinks were good. Overall, nice place, good service, okay food.
   

   Town House Kitchen + DrinksResponded on 19 November 2024

   Hi Sonia, Thank you for being our guest and for sharing your feedback on OpenTable. We sincerely apologize for your experience, as it did not reflect the level of food presentation we aim to provide. We understand that second chances are a gift, and we hope to have the opportunity to welcome you back for a visit, so we can show you a more accurate representation of the Town House Kitchen + Drinks experience. Warm regards, The Town House Kitchen + Drinks Team
   

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8. G

   Gia

   VIP

   New York City

   17 reviews

   5.0

   17 reviews

   Dined on 7 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great time celebrating my friend's birthday! It was his first time there and he LOVED it! Thank you as always for being hospitable and delivering an amazing experience! Will be back soon :)
   

   Town House Kitchen + DrinksResponded on 8 November 2024

   Hi Gia, Thank you so much for the kind words! We’re thrilled to hear that your friend had such a great time celebrating his birthday with us and that he loved his first visit! It’s always a pleasure to have you back, and we’re grateful for your continued support. We can’t wait to welcome you again soon for another fantastic experience—see you next time! Cheers, The Town House Kitchen + Drinks Team
   

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9. d

   david

   VIP

   New York City

   8 reviews

   5.0

   8 reviews

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of the best burgers I have had and amazing tuna
   

   Town House Kitchen + DrinksResponded on 4 November 2024

   Thanks so much, David! We are so happy you enjoyed your visit.
   

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10. M

    Michael

    VIP

    New York City

    4 reviews

    5.0

    4 reviews

    Dined on 16 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent food, great service, charming ambience. The Town House team always delivers. Had a great meal and evening, again!
    

    Town House Kitchen + DrinksResponded on 19 October 2024

    Hi Michael! Thank you for dining with us again. It is always lovely to hear from regular guests, and we greatly appreciate your kind comments. We hope you will continue to join us whenever the opportunity presents itself. All the best, The Town House Kitchen + Drinks Restaurant Team
    

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