Town Hall - Florence

Review summary

1. A

   Adam

   Charleston

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   My $100 was cook well done when I ordered medium. When another was brought out it was rare. I put it in a to go box and will cook at home. Service was great but food not so much.
   

   Town Hall - FlorenceResponded 2 days ago

   Thank you for taking the time to leave feedback, Adam. We are so happy that the service you experienced was great. It seems like we dropped the ball on your steak temperature. I will be reaching out to you over the phone to try to make this right. Thank you again for the feedback, Sara Gonzalez General Manager Town Hall
   

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2. T

   Tracy

   Charleston

   247 reviews

   vip
   5.0

   247 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Housemade sausage is not to be missed no matter the preparation. Braised beef and hanger steak entrees were outstanding. We split the cheesecake dessert which was delicious.
   

   Town Hall - FlorenceResponded 3 days ago

   Thank you for the 5-star review, Tracy! We love to hear how much you enjoyed your dining experience with us. We couldn't agree more about the sausage and the cheesecake. Can't wait to see you again soon!
   

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3. L

   Luciano

   Atlanta Metro

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was our third time there, with zero issues. We love the restaurant and would frequente it more often if we lived closer.
   

   Town Hall - FlorenceResponded 2 days ago

   Thank you so much for the 5-star review, Luciano! We love to hear that you enjoyed your entire dining experience with us! We wish you lived closer so you could frequent more often, but we hope to see you again the next time you head to Florence!
   

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4. M

   Missy

   Charleston

   3 reviews

   5.0

   3 reviews

   Dined on 3 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic food, wine and top notch service! Thank you all!
   

   Town Hall - FlorenceResponded 2 days ago

   Thank you for the 5-star review, Missy! We are so happy that you enjoyed the food, wine and service! We hope to see you again soon!
   

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5. B

   Brenda

   Washington DC

   6 reviews

   5.0

   6 reviews

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing and eclectic - had two appetizers each for our meal and it was perfect. Service was awesome, as was the atmosphere. Would absolutely go back if I'm in town again.
   

   Town Hall - FlorenceResponded 2 days ago

   Thank you for the 5-star review, Brenda! Hearing that you truly enjoyed your meal, service and the atmosphere really warms our hearts. We hope you get to come back into town soon!
   

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6. S

   Sherrie

   Tampa

   50 reviews

   vip
   4.0

   50 reviews

   Dined on 30 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The deviled eggs, burrata, and wings were fabulous!!
   

   Town Hall - FlorenceResponded 2 days ago

   Thank you for the review, Sherrie!
   

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7. T

   Tracy

   Charleston

   2 reviews

   4.0

   2 reviews

   Dined on 30 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Wait staff could have been more attentive Perhaps more familiar and elaborative with the menu. Overall, as always, a great meal in a lovely restaurant.
   

   Town Hall - FlorenceResponded 2 days ago

   Thank you for the review, Tracy! Thank you for your kind words about having a great meal in a lovely restaurant. I am sorry to hear that the server could have been more attentive though. I am making a note in your reservation so we can talk next time you come in. We hope to see you again soon!
   

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8. R

   Ronny

   New York City

   8 reviews

   vip
   2.0

   8 reviews

   Dined on 29 November 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 4

   I reserved a standard table because we had small children with us. When we checked in, we were told they had a high top for us. Then it took over 10 minutes to push two tables together for our party. The hostess and management team was scrambling to fix their mistake. Our server was overall lovely. All of our burgers and steaks were undercooked. The martinis were not close to being filled to the top of the glass. We were charged extra for bleu cheese olives. Our last drink took 20 minutes to get. The prices are very expensive for Florence, SC and for what they are serving and for the overall experience. Overall, it was a disappointing experience.
   

   Town Hall - FlorenceResponded on 30 November 2024

   Thank you for your feedback, Ronny. We are disappointed to hear that your experience with us did not meet the 5-star level of service that we strive to provide. It seems as if we had many hiccups during your time with us and I would love an opportunity to speak to you to be able to make this right for you. Please reach out to me at the restaurant at your earliest convenience. Thank you. Sara Gonzalez General Manager Town Hall
   

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9. M

   Mel

   Charleston

   1 review

   5.0

   1 review

   Dined on 28 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We attended the Thanksgiving dinner and it was just perfect. We were treated so well and everyone was gracious. The food was delicious and we had a terrific time. We will definitely be back. Thank you team for working on Thanksgiving you really made our holiday special
   

   Town Hall - FlorenceResponded 2 days ago

   Thank you for the 5-star review, Mel! You coming to Town Hall for your Thanksgiving dinner means the world to us. We truly appreciate your kind words, and we loved getting to celebrate with each one of our guests that day. We can't wait to see you again soon!
   

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10. R

    Reagan

    Coastal Georgia

    2 reviews

    5.0

    2 reviews

    Dined on 28 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Staff is always attentive and professional. Never had a bad experience
    

    Town Hall - FlorenceResponded 2 days ago

    Thank you so much for the 5-star review, Reagan! It makes us so happy to hear that you've only had great experiences with us! We hope to see you again soon!
    

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