Town Hall - Florence

Review summary

1. R

   Ronny

   New York City

   8 reviews

   vip
   2.0

   8 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 4

   I reserved a standard table because we had small children with us. When we checked in, we were told they had a high top for us. Then it took over 10 minutes to push two tables together for our party. The hostess and management team was scrambling to fix their mistake. Our server was overall lovely. All of our burgers and steaks were undercooked. The martinis were not close to being filled to the top of the glass. We were charged extra for bleu cheese olives. Our last drink took 20 minutes to get. The prices are very expensive for Florence, SC and for what they are serving and for the overall experience. Overall, it was a disappointing experience.
   

   Town Hall - FlorenceResponded today

   Thank you for your feedback, Ronny. We are disappointed to hear that your experience with us did not meet the 5-star level of service that we strive to provide. It seems as if we had many hiccups during your time with us and I would love an opportunity to speak to you to be able to make this right for you. Please reach out to me at the restaurant at your earliest convenience. Thank you. Sara Gonzalez General Manager Town Hall
   

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2. M

   Mel

   Charleston

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We attended the Thanksgiving dinner and it was just perfect. We were treated so well and everyone was gracious. The food was delicious and we had a terrific time. We will definitely be back. Thank you team for working on Thanksgiving you really made our holiday special
   

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3. R

   Reagan

   Coastal Georgia

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff is always attentive and professional. Never had a bad experience
   

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4. V

   Vee

   Charleston

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Waitress outstanding . Cornbread my absolute favorite . Ribeye was cook to perfection . Mash could be a little better overall great experience.
   

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5. OT

   OpenTable Diner

   Charleston

   3 reviews

   vip
   5.0

   3 reviews

   Dined on 22 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great vibe , great food, and great service. Would be a hit anywhere. Cannot wait to go back. They care and it shows!
   

   Town Hall - FlorenceResponded 5 days ago

   Thank you for the 5-star review and for the glowing review! We are truly happy to hear that you enjoyed the vibes, food, and service. We can't wait to have you back!
   

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6. D

   Deb

   Caribbean

   47 reviews

   vip
   5.0

   47 reviews

   Dined on 19 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Town Hall has really upped its game! I loved it when it first opened with Chef Bobby and even celebrated my 60th birthday in the back room!Unfortunately, when Bobby left, the menu became a bit stagnant. We moved to Austin TX which is a major foodie city. We still maintain a home in Florence but we make only infrequent visits. When we are in Florence, we generally go to Town Hall and consider it the best in Florence. Last night, we celebrated my sister’s 67th birthday and I was thrilled with the menu and the dinner would rival some of my favs in Austin‼️. We actually asked if it was a new chef and waiter, Nathon, told us that it is the same chef but there is a new manager who encourages a more “foodie” menu. My niece enjoyed her steak; it was perfectly grilled! The birthday girl loved the complimentary mussels and her duck entree was truly amazing. My mom loved the salmon which was also grilled to her request for medium. I enjoyed Shrimp and Grits but it was a bit bland—might check with Dale Barth for his spice mix—that said my plate was empty! The whole evening was perfect! The card, gift, and we loved the “reserved” frame for Roxanne’s Birthday Celebration. I used to drink Turley Zin at Town Hall which is no longer on the wine list. Nathon’s checked with the bar and brought me a taste of “by-the-glass” wine and brought out the Cab Franc which is only by the bottle. We tasted it and loved it. I took a pic of the bottle and will try to get some! We had a two year old and the coloring book and crayons to entertain her. Nathon’s wisely brought her burger and fries while we enjoyed appetizers/salads. The ensuing wait between appetizers and the entree was my only non-rave; it was a bit long but that only means there is a small opportunity to continuously improve. Thank you!!!
   

   Town Hall - FlorenceResponded 5 days ago

   Thank you so much for your wonderful 5-star review! We're thrilled to hear that you enjoyed your entire experience at Town Hall. It's always our goal to create a memorable experience for our guests, and we're delighted to know we hit the mark for you. Celebrating your sister's birthday was a highlight of the night for us! We will make sure to let Nate know what an excellent job he did taking care of y'all. We will also pass along the feedback about the food to our chef. We can't wait to welcome you back next time you're in town!
   

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7. M

   Michael

   Orlando

   4 reviews

   5.0

   4 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of my favorite places to eat! Found out about Town Hall recently. Every time I go it’s an enjoyable experience. I’ve celebrated special occasions at Town Hall and they provide meaningful touches I’ve not seen anywhere else when dining.
   

   Town Hall - FlorenceResponded on 19 November 2024

   Thank you for the 5-star review, Michael! We are so happy to hear that we are one of your favorite places to dine. We absolutely love making every special occasion a memorable one! We can't wait to see you again soon!
   

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8. J

   Joshua

   Charleston

   2 reviews

   5.0

   2 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ashley was amazing it was our first time and for our anniversary and she made it amazing experience food was amazing will definitely be back!
   

   Town Hall - FlorenceResponded on 19 November 2024

   Thank you for the 5-star review, Josh! We loved celebrating your anniversary with you. We will make sure Ashley knows what a great job she did making your first time a Town Hall a memorable one! We can't wait to see you again soon.
   

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9. D

   Domenica

   Orlando

   1 review

   5.0

   1 review

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful meal and drinks, our server was very knowledgeable and answered all of our questions. We would highly recommend.
   

   Town Hall - FlorenceResponded on 19 November 2024

   Thank you for the 5-star review! We will make sure our team knows what a great job they are doing. Thank you for recommending us!
   

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10. EC

    EricC

    Charleston

    8 reviews

    vip
    5.0

    8 reviews

    Dined on 14 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We love the environment, the Townhall staff (we consider them family), the food is the best in Florence and we tell everyone that! Thanks for another amazing experience!
    

    Town Hall - FlorenceResponded on 19 November 2024

    Thank you for the 5-star review, Eric! We also consider family and always appreciate how passionate you are about Town Hall. We can't wait for the next visit with you!
    

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