Toscana Restaurant

Review summary

1. S

   Stephanie

   Northern MI6 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and terrific food! Not to far from campus
   

   Toscana RestaurantResponded 1 day ago

   Dear Stephanie, What a lovely review! It is tremendous to hear that every aspect of your visit was pleasant. We are so glad that our location, service, and food combined for a lovely meal. Your feedback means a ton to us, so we thank you for that! Come back and see us again soon! Best, Kristine Bembeneck Director of Restaurants
   

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2. A

   Anne

   Grand Rapids47 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   When we walked in the restaurant I immediately like the feeling of the place. Our waitress, Carmen was awesome. Then we found a wine on their wine list we have been trying to duplicate for years. They have a great wine list! And our meals were great too! I had the chicken parm...Loved it. And then we would like to give the Manager extra kudos! Turned out my husband left his credit card and I didn't see the message on Open Table until the next morning (By the way Thank You Open Table). We had driven to East Lasing from Holland MI for a concert and were planning to head home that morning. Called the Restaurant and because it is connected to the hotel the front desk answer....Long story short, we went to the hotel and the Manager of the Restaurant came in special to get the card out of the Safe! THANKS A MILLION This is a place that is worth the drive!
   

   Toscana RestaurantResponded 2 days ago

   Dear Anne, We strive to be our patron's favorite spot, so it is awesome to hear that we have succeeded in your case! Thank you so much for your support and feedback. It is excellent to hear that you enjoyed our incredible food and service. Your comments mean the world to us. We eagerly await your next visit! Best, Kristine Bembeneck Director of Restaurants
   

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3. K

   Keith

   Grand Rapids2 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was one of the best dining experiences in Lansing in some time!
   

   Toscana RestaurantResponded 2 days ago

   Dear Keith, This is lovely! We appreciate your choice to dine with us and your positive feedback. Thank you for sharing the highlights of your experience, and we look forward to serving you again soon! Best, Kristine Bembeneck Director of Restaurants
   

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4. C

   Cheryl VIP

   Detroit13 reviews

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   I have been here many times but tonight the service was very much subpar. Food delivered cold, drink orders forgotten, ordered taken late, water fill ups slow; waiter kept saying I’m sorry over and over again instead of getting things right. Online menu out of date. I think it will be a minute before I return since my expectations now are low for this restaurant. :(
   

   Toscana RestaurantResponded 5 days ago

   Dear Cheryl, Welcome back, and thank you for choosing to dine with us again. I am very sorry to hear that we did not meet your expectations this time around. I have noted your comments regarding our service and menu offerings. I will be sure to address these areas of concern with our team. We hope to host you again soon for another opportunity to impress you with the quality meal you deserve. Sincerely, Kristine Bembeneck Director of Restaurants
   

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5. M

   Michael

   Grand Rapids3 reviews

   5.0

   Dined on 30 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service was amazing. 100% recommend. Make sure to get the table bread!!!
   

   Toscana RestaurantResponded on 1 April 2025

   Dear Michael, I'm very happy to hear you enjoyed your meal with us and our incredible service. Thank you for your kind words. Our staff prioritizes pleasant service for every patron. We would love to serve you again soon! Best, Kristine Bembeneck Director of Restaurants
   

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6. OT

   OpenTable Diner

   Toledo2 reviews

   5.0

   Dined on 22 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our table had the 14 oz New York strip and the Bolognese pasta. We also got an order of bread. Everything was absolutely fantastic! The service was amazing. Would definitely go back especially in the summer to sit outside.
   

   Toscana RestaurantResponded on 23 March 2025

   Dear Anonymous, Your recommendations are certainly enticing! Thank you for taking the time to visit us and share your feedback on your meal. We are delighted to hear that you enjoyed your experience. It was truly a pleasure to host you, and we would be privileged to have the opportunity to serve you again in the future. Best, Kristine Bembeneck Director of Restaurants
   

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7. C

   Carol VIP

   Detroit6 reviews

   4.0

   Dined on 20 March 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Had a long delightful dinner with a friend, Occasionally hard to find the waiter
   

   Toscana RestaurantResponded on 21 March 2025

   Dear Carol, We are delighted you have enjoyed your dining experiences and look forward to serving you again. Thank you for the kind feedback! Best, Kristine Bembeneck Director of Restaurants
   

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8. OT

   OpenTable Diner

   Detroit1 review

   5.0

   Dined on 14 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely restaurant! Perfect birthday dinner destination
   

   Toscana RestaurantResponded on 17 March 2025

   Dear Anonymous, We sincerely appreciate your delightful review! We're absolutely elated to learn that you loved your time with us during this special occasion. Your thoughtful words genuinely inspire us. We eagerly anticipate many more wonderful celebrations together in the future! Best, Kristine Bembeneck Director of Restaurants
   

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9. N

   Nicole VIP

   Chicago1 review

   4.0

   Dined on 14 March 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   A good experience overall. Just a bit more expensive than I would have expected.
   

   Toscana RestaurantResponded on 22 March 2025

   Dear Nicole, Thank you for dining with us at Toscana! It is great to hear that you enjoyed your visit with us overall. I do apologize that you were not pleased with our value. We hope to host you again soon for a five-star visit! Best, Kristine Bembeneck Director of Restaurants
   

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10. J

    J

    Grand Rapids1 review

    2.0

    Dined on 13 March 2025

    1. Overall 2
    2. Food 4
    3. Service 2
    4. Ambience 3

    Food was good; service slow despite restaurant not appearing busy.
    

    Toscana RestaurantResponded on 17 March 2025

    Dear J, Thank you for visiting us. I am very glad to hear you enjoyed our food. However, I am very sorry for any service lapses you experienced. Hospitality is our top priority, so I regret to hear that we were unable to provide you with the service you deserve. We would love to host you again soon! Sincerely, Kristine Bembeneck Director of Restaurants
    

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