Toro by Chef Richard Sandoval – Chicago

Review summary

1. G

   Georgette

   Orange County3 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The experience here was wonderful! Had delicious drinks and sushi - all made very intentionally and so tasty!
   

   Toro by Chef Richard Sandoval – ChicagoResponded 1 day ago

   Yes! Our team is so delighted you enjoyed the absolutely phenomenal service, delicious sushi and all around experience at Toro. We're eagerly awaiting your next visit. Get ready for another amazing time!
   

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2. E

   ELDAR VIP

   Chicago59 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Toro by Chef Richard Sandoval offers a well-executed fusion of Latin and Asian flavors in an elegant yet relaxed setting. The ambiance is modern and inviting, with beautifully plated dishes that reflect the restaurant’s creativity and attention to detail. The ceviche was a vibrant start, with fresh seafood complemented by citrus, chiles, and herbs, offering a balanced mix of heat and acidity. The octopus was perfectly charred and tender, served with a creamy sauce that enhanced its smoky depth. The truffle mashed potatoes were rich and velvety, with crispy roasted potatoes adding a textural contrast. The sushi roll was visually appealing and packed with bold flavors, though slightly overpowered by the sauces. Service was professional and attentive, with staff ensuring a smooth dining experience. While most dishes impressed, a few elements—like slightly heavy-handed seasoning on some plates—kept this from being a perfect five-star experience.
   

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   Toro by Chef Richard Sandoval – ChicagoResponded 1 day ago

   Thank you so much for sharing your 5 star recommendation, Eldar! It's such a joy to hear how much enjoyed your experience at Toro and how you appreciate the fusion of flavors that Chef Richard Sandoval is so passionate about. Our team takes great pride in crafting not only delicious dishes but also ensuring the ambiance and service make every visit extra special. We hope to welcome you back soon to explore more of Toro’s creative flavors!
   

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3. OT

   OpenTable Diner VIP

   Chicago1 review

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   We went to Toro to celebrate my boyfriend’s 30th birthday. When I got there, they had a table placement that acknowledged his birthday, which I thought was very nice. The staff, from the hostess, to servers, to the manager all said happy birthday.
   

   Toro by Chef Richard Sandoval – ChicagoResponded 1 day ago

   Thank you for celebrating such a special occasion with us and for sharing your experience. We’re thrilled to hear that you enjoyed the personal touches we added to make your boyfriend’s 30th birthday memorable. Your kind words motivate us to continue providing amazing experiences and we hope to see you both again soon for another memorable visit!
   

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4. K

   Kevin

   Chicago2 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a great new addition to the Chicago restaurant scene. Food was fantastic and the service spot on. On recommendation, started with swordfish dip, it was gone in no time and enjoyed by all. Next lobster maki and octopus. Both were hits. Made the brilliant decision to order the churrasco. All four meats presented were just delicious. We shared all and it was the perfect amount of food for 3 hungry adults. Freddie our server, Sebastian the service manager and James the beverage manager took great care of us. The restaurant General Manager stopped by a few times too! The wandering sax player playing along with the dj was a nice touch. Great night!
   

   Toro by Chef Richard Sandoval – ChicagoResponded 1 day ago

   Hello Kevin, we are so grateful for your wonderful review! It's so rewarding to see you had such a fantastic experience with us from start to finish! It’s especially nice to hear our team made you feel so well taken care of! Our wandering sax player paired with the DJ hit just the right notes, so it’s awesome to see that they enhanced the overall vibe to your evening. Thank you again for taking the time to share your experience. We look forward to hosting you again soon!
   

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5. D

   Debra VIP

   Phoenix26 reviews

   5.0

   Dined on 5 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice dining experience. Food was great. Short rib tacos are recommended.
   

   Toro by Chef Richard Sandoval – ChicagoResponded on 6 March 2025

   Thanks so much for sharing, Debra. We’re so glad to hear you loved the food, and we couldn’t agree more about the short rib tacos—they’re a hit with everyone who tries them! We’re glad the ambiance added to your overall dining experience and would love to welcome you back soon to try even more of our menu.
   

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6. J

   Joseph VIP

   Chicago4 reviews

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   A beautiful space, an innovative menu and great food.
   

   Toro by Chef Richard Sandoval – ChicagoResponded on 3 March 2025

   Thank you for your feedback, Joseph! It's such a pleasure to see that the ambiance, great food and creative menu left a lasting impression. We're dedicated to making sure your next visit is just as exceptional. ¡Salud!
   

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7. S

   Sylvie

   Phoenix3 reviews

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love love Toro, the whole experience and amazing service provided by our server Juan Bruno. Overall amazing food, drinks, and music.
   

   Toro by Chef Richard Sandoval – ChicagoResponded on 3 March 2025

   Hi Sylvie! We love, love, love your 5 star review and we're so glad to hear that you had a wonderful time at Toro! A lot of passion and expertise goes into preparing our amazing food, drinks and music to be just perfect. We’re so pleased that your server Juan made it so memorable!
   

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8. G

   Gary VIP

   Tampa8 reviews

   1.0

   Dined on 24 February 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   We had a birthday dinner tonight and service was poor. The restaurant was not busy at 7:30pm. Initially, it seemed great then we rarely saw our server. Water never refilled. Two out of the 3 of us received our dishes and the third dish was two sushi rolls that arrived after other two finished meal. A manager and our server were involved. The manager offered to comp a desert but we decided to leave after eating instead. The manager did not do anything to our check and were charged full price for terrible service.
   

   Toro by Chef Richard Sandoval – ChicagoResponded on 25 February 2025

   Hello Gary, Thank you for sharing your experience. Please accept our sincerest apologies for the delays and missteps with your dinner experience. We'll be revisiting this with our servers to ensure better coordination and attention to detail moving forward. Your feedback matters to us, and we’d love to gain further insight into your visit. Please email us at chicago.toro@fairmont com or DM us and provide contact information so we can further address this with you. Thank you again for your feedback as it helps us grow and improve.
   

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9. M

   Milli

   Las Vegas2 reviews

   1.0

   Dined on 23 February 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   This date experience was not great at this restaurant. First we were seated all the way at the end. The person the walked us to the table was at least a 10 feet ahead not looking back to see if we were following he was walking so fast I looked at my husband like I already feel this not going be good vibe look…. We sat at the end right corner the vibe was not there felt like we were just put in a corner and abandoned. Our waiter didn’t come til 10 minutes just to tell us I’ll be with you guys soon. We sat an extra 8 minutes. The drinks took forever to come out. The appetizer took a long time also and our food forget about it! Our waiter seemed very distracted and unfocused. And didn’t remember things like at the end we asked for the bill that was an extra 12 minutes. He was tending to other table felt like he might’ve got a bigger tip there but underestimated our table even though he deserved 0 tip he got $20 if it was great service he would’ve definitely got 100+ His responses to things to recommend was “everything good just order what you like” That was very awkward He was not confident and seem rushed The bathroom was filthy! No toilet paper no tissues to dry hands the toilet was dirty I didn’t even use it I stepped out I felt disgusted. Me and my husband are high end diners and spend good dollar for experiences and excellent service … this place was not worth it or recommend it to any of my colleagues or family
   

   Toro by Chef Richard Sandoval – ChicagoResponded on 25 February 2025

   Hello Milli, thank you for taking the time to share your recent experience with us. We value all feedback as it helps us refine the service we provide to our guests. We assure you that your comments have been shared with our team, and we will be addressing this directly to ensure improvements are made. We greatly appreciate your generosity despite the situation, and we value guests like you, who take time to enjoy fine dining experiences, and it’s important to us to provide the level of service and ambiance you expect and deserve. We hope you’ll consider giving us another chance to provide you a truly memorable dining experience. Kindly reach out to us directly at chicago.toro@fairmont com, and we can further address your concerns.
   

   1 person found this helpful

10. RC

    RyanC

    Atlanta1 review

    5.0

    Dined on 22 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The experience was absolutely amazing the only complaint is the serving size.
    

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    Toro by Chef Richard Sandoval – ChicagoResponded on 1 March 2025

    Thank you, Ryan! We really appreciate your 5 star recommendation and it's great to hear you absolutely enjoyed an amazing experience at Toro. We appreciate your feedback regarding portion sizes to ensure they align with the value we aim to provide. We look forward to having you back soon, so that you can enjoy even more unique flavors and delicious dishes from our creative menu!
    

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