Torali - located at The Ritz Carlton, Chicago

Torali - located at The Ritz Carlton, Chicago reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. C

   Casilda

   Chicago3 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   I’m a big fan of the Ritz Carlton hotel. I had a staycation here a few years ago and loved it. So today, I decided to treat myself to a luxurious breakfast. The food for breakfast is always top notch and of course the service. I’m being picky but I feel like places like this should automatically offer extra linen napkins. One for the lap, one for the extra silverware and one for your hands and mouth lol. Aside from that, it’s a lovely restaurant. I’m looking to check it out for lunch and dinner.
   

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2. G

   Gene

   San Francisco4 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   When you visit a restaurant like this, you expect a delightful taste experience. The soups: corn chowder and chicken soup were okay, nothing special. My wife had the Rigatoni, it was very good. I had the Torali Mafalde Bolognese. It was as if they poured some generic tomato soup over the noodles sprinkled some ground beef over it and stuck it into the microwave. Absolutely no flavor. Did they ever hear of herbs and spices? Looking back at their menu it says that it has: beef, veal & pork tomato ragù, garlic cream, aleppo pepper, oregano, parmesan. I think all I got was the beef and tomato ragu.
   

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3. L

   Linda

   Detroit2 reviews

   4.0

   Dined on 5 April 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food was excellent. We had the grilled octopus and veal pasta. Great flavours. Service could have been a bit better.
   

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4. S

   Susan VIP

   Chicago15 reviews

   3.0

   Dined on 21 March 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   We ordered and asked for the meal to be timed so not everything came out at once. The waiter took the mail meal back but it was obvious it just sat under a heater when the pasta dishes came back out. Two of us have stomach issues after the meal and I'm curious if letting seafood sit under a warming light is the issue. Also, the coffee was brewed and black - what are you thinking charging that at $9 - Starbucks doesn't even do that. The waiter was also not as attentive. We mentioned a show when being seated and I had to go find him to ask for the check. Also, when you charge folks bring back the itemized receipt with the signing copies. The food was mediocre. For the Ritz I was expecting more.
   

   Torali - located at The Ritz Carlton, ChicagoResponded 7 days ago

   Dear Susan, Thank you for your feedback, and please accept our sincere apologies for your recent experience. We regret falling short on food quality, service, and value. As a dining outlet at The Ritz-Carlton, Chicago, we strive for excellence and five-star standards, and it’s clear we missed the mark. We are actively addressing your concerns and would love the opportunity to welcome you back and restore your confidence in the experience we aim to deliver. We truly appreciate your insight and hope to host you again soon. Warm regards, Leo Enriquez Director of Food And Beverage
   

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5. M

   Mimi

   Washington DC5 reviews

   5.0

   Dined on 21 March 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   My son and I had a great time. The service was excellent. We’ll be back!
   

   Torali - located at The Ritz Carlton, ChicagoResponded 7 days ago

   Thank you very much for your kind review! We are thrilled to hear that your dining experience at our hotel restaurant exceeded your expectations and that you found the food to be delicious. Your positive feedback is a wonderful encouragement to our team and motivates us to continue delivering excellent cuisine and service. We look forward to welcoming you and your son back again soon for another delightful meal. Thank you for sharing your experience, and we hope to exceed your expectations once again on your next visit.
   

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6. N

   Nicholas

   Chicago4 reviews

   5.0

   Dined on 15 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our Torali experience was amazing. First, the staff were very attentive and constantly made we were doing okay. The burrata starter was amazing, especially with the freshly made foccacia bread. The crab cake was also great, even though I'm not a huge fan of fennel. I'd still order it again. For my entree, I had the 12oz NY steak and my partner had the vegetable fettuccine. Both dishes were amazing. We shared the polenta and asparagus sides. Dessert was a delicious piece of Torali chocolate cake. Best meal we've had in a long time. The atmosphere was great. Definitely recommend this place and will be returning again soon!
   

   Torali - located at The Ritz Carlton, ChicagoResponded 7 days ago

   Dear Nicholas, Thank you so much for the glowing review! We’re thrilled to hear that your experience at Torali was nothing short of amazing—from the attentive service to the burrata, steak, vegetable fettuccine, and of course, the chocolate cake. It means a lot to us to know that your meal was one of the best you’ve had in a long time. We can’t wait to welcome you back for another unforgettable evening. We’ll be ready with more delicious dishes, great wine, and the same level of hospitality you enjoyed. See you again soon!
   

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7. D

   Dean VIP

   Detroit7 reviews

   5.0

   Dined on 15 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Incredible dining experience at Torali! Highly recommend!
   

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8. J

   Jennifer

   Chicago39 reviews

   5.0

   Dined on 17 February 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food is excellent and very well executed. The prices are a bit high for the value.
   

   Torali - located at The Ritz Carlton, ChicagoResponded on 15 March 2025

   Thanks for joining us at Torali! We’re glad that you had a 5-star experience and hope to see you again soon. Feel free to follow us @toralichicago to keep in touch on Instagram!
   

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9. A

   Anna

   Chicago7 reviews

   5.0

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, great ambiance! Lovely decor. Wonderful service. The staff was incredible.
   

   Torali - located at The Ritz Carlton, ChicagoResponded on 15 March 2025

   We're absolutely delighted to hear that your dining experience with us was amazing and exceeded your expectations! Our team works hard to create memorable moments for our guests, and knowing we've achieved that with you is incredibly rewarding. Thank you for taking the time to share your positive feedback. We can't wait to welcome you back and aim to surpass your expectations once again. See you soon!
   

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10. D

    David

    Detroit4 reviews

    5.0

    Dined on 15 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Great food and service! Restaurant is an ‘off the lobby bar’ which was fine but may not be for everyone.
    

    Torali - located at The Ritz Carlton, ChicagoResponded on 15 March 2025

    We're absolutely delighted to hear that your dining experience with us was amazing and exceeded your expectations! Our team works hard to create memorable moments for our guests, and knowing we've achieved that with you is incredibly rewarding. Thank you for taking the time to share your positive feedback. We can't wait to welcome you back and aim to surpass your expectations once again. See you soon!
    

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