Tía Carmen - Phoenix

Review summary

1. J

   Joanne

   New York City

   4 reviews

   3.0

   4 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food offering for brunch was delicious. However, when it came to pay the bill and they were six of us and we asked for individual checks, their system cannot do that. The maximum amount of checks that they can do is for. I have never been to an establishment where no matter how many were at the table you couldn’t put in all your credit cards and have the bill divided by the number of cards that were given. The system seems very, very antiquated.
   

   Tía Carmen - PhoenixResponded today

   Dear Joanne, While we are glad you enjoyed our authentic food and your overall time with us, we are sorry for your disappointment with our billing processes. We are disappointed that you did not have an exceptional visit, as we strive to exceed our guest’s expectations at all times. We will share these comments with our team as we are always looking for ways to improve our dining experience in any way we can. We hope to have another opportunity to serve you all better in the future. Thank you for dining with us and for taking the time to share your thoughts. Atentamente, Maritza Portillo General Manager
   

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2. N

   Natalie

   Charleston

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of my favorite breakfast locations in all of town. The value for the buffet/brunch selections and beverages are outstanding! The service staff is excellent. Grab a plate, head to the buffet and run (don’t walk) to the Dulce de Leche French Toast!
   

   Tía Carmen - PhoenixResponded today

   Dear Natalie, What a pleasure reading your comments. We believe in the impact and power that food can have and want every guest to know that Tia Carmen is a love letter to the region! Thank you for leaving your review and for the generous remarks about our delectable breakfast offerings and attentive service. We value your business and look forward to seeing you again soon. Atentamente, Maritza Portillo General Manager
   

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3. A

   Alice

   Seattle

   11 reviews

   5.0

   11 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Excellent food and experience all the way around. Tasting menu was well worth it and I appreciated that they let us order 1 portion instead of the whole table. Everything was delicious and the mussels were some of the best we’ve ever had.
   

   Tía Carmen - PhoenixResponded today

   Dear Alice, Thank you for dining with us and sharing your review. We believe that food is more than just a meal, it's an experience, and we are so glad you could join us and taste the love and the spirit of Tia Carmen. Thank you also for mentioning how much you enjoyed our authentic culinary offerings, along with your time with us. We look forward to serving you again soon! Atentamente, Maritza Portillo General Manager
   

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4. T

   Tatum

   VIP

   Phoenix

   18 reviews

   3.0

   18 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 4

   Portions are very small for the price! Service was great & food was good, but not exceptional.
   

   Tía Carmen - PhoenixResponded today

   Dear Tatum, It was a pleasure having you at our restaurant. While we are glad you enjoyed our authentic food and appreciated our attentive service, we are sorry for not meeting all of your expectations. We value your specific feedback and will share it appropriately as we are continually striving to improve our dining experience. We would love to have you as a guest again, so we can offer a visit worth remembering.  Atentamente, Maritza Portillo General Manager
   

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5. F

   Francine

   Phoenix

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   I ordered a Pinot and it was extremely cold for a red wine. I told server and offered a different wine but not a new glass. Temp should be betweeen 55-60. It was too cold closer to 35-40
   

   Tía Carmen - PhoenixResponded 1 day ago

   Dear Francine, Thank you for taking the time to leave a review. We strive to exceed every expectation of our guests; therefore, we hope you will accept our apologies for your disappointment with the red wine we served while you were here. We will address this appropriately, and we are grateful for your kind rating. We hope you will give us another opportunity to provide you with the flawless experience you deserve. Atentamente, Maritza Portillo General Manager
   

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6. A

   Ashley

   VIP

   Phoenix

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Loved it! This is our 4th time visiting and they always deliver!
   

   Tía Carmen - PhoenixResponded 1 day ago

   Dear Ashley, Thank you for dining with us and for your continued business. We believe that food is more than just a meal, it's an experience, and we are so glad you could join us and taste the love and the spirit of Tia Carmen. Thank you also for mentioning how much you enjoyed your dining experience with us again. We are grateful for your patronage and look forward to serving you again! Atentamente, Maritza Portillo General Manager
   

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7. A

   Ashley

   Central Coast

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really great vibe, excellent food. Feels like Tulum. 
   

   Tía Carmen - PhoenixResponded 1 day ago

   Dear Ashley, What a pleasure reading your comments. We believe in the impact and power that food can have and want every guest to know that Tia Carmen is a love letter to the region! Thank you for leaving your review and for the generous remarks about our exceptional vibe and authentic food. We hope to see you again soon. Atentamente, Maritza Portillo General Manager
   

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8. C

   Cody

   Phoenix

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We loved Tia Carmen! It was an incredible experience from beginning to end - from the culinary craftsmanship to the amazing service! HIGHLY recommend.
   

   Tía Carmen - PhoenixResponded 5 days ago

   Dear Cody, What a pleasure reading your comments. We believe in the impact and power that food can have and want every guest to know that Tia Carmen is a love letter to the region! Thank you for leaving your review and for the generous remarks about our exceptional combination of seamless service and culinary excellence. We are grateful for your recommendation and look forward to seeing you again soon. Atentamente, Maritza Portillo General Manager
   

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9. B

   Bryce

   Philadelphia

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The tomahawk was on point. Great ambiance. Relaxing and comfortable.
   

   Tía Carmen - PhoenixResponded 6 days ago

   Dear Bryce, What a pleasure reading your comments. We believe in the impact and power that food can have and want every guest to know that Tia Carmen is a love letter to the region! Thank you for leaving your review and for the generous remarks about our wonderful ambiance and delectable food. We hope to see you again soon. Atentamente, Maritza Portillo General Manager
   

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10. K

    Karen

    Phoenix

    1 review

    1.0

    1 review

    Dined 7 days ago

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 2

    Nothing about this restaurant would bring me or my guest back again. Parking & accessibility to restaurant was a turn-off with many steep stairs in & out to get to restaurant. Very POOR food presentation except for kabobs. (2) appetizer selections left uneaten, (1) (plantains) sent back for dry & tasteless. Sea Bass & trout main course fair - too many bones in trout after server deboned. Sea bass very peppered; potato side was AWFUL with taste of ‘leftover’ lukewarm potatoes topped with unappetizing MOUND of parm cheese thrown on top…AWFUL. Most everything highly ‘peppered.’ Service was the best part. Noise level awful. $158 for (2) guests (food only, no drinks) not including tip. Value of meal quality POOR.
    

    Tía Carmen - PhoenixResponded 6 days ago

    Dear Karen, We are disappointed to know you did not enjoy your meal. We work hard to provide quality, fresh food; therefore, we are genuinely sorry we did not meet your expectations. Your comments have been shared with our culinary team so we can work to improve in the outlined areas, and we appreciate the feedback. It is also disappointing that you were disturbed by some noise issues while you were here. We are grateful for all your feedback, and we hope to have another chance to serve you better in the future. Atentamente, Maritza Portillo General Manager
    

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